23 min

Thinking Beyond the Client Journey Five Star Counsel Podcast

    • Entrepreneurship

Great service requires more than just focusing on the end journey of your client. Yes, seeing your service delivery through the client's eyes is very useful, but it's not the end-all-be-all for analyzing your service and operationalizing efficiency. You must be thinking about every touchpoint along the way - people, places, process - and optimizing those as well. You have to think 'behind the scenes' about all the mechanisms that feed your overall service delivery.
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  • © All content is copyright of The Five Star Counsel® Podcast [2020]. All rights reserved. Any redistribution or reproduction of part or the contents in any form is prohibited other than these uses. Please download and play the podcast and share with ot

Great service requires more than just focusing on the end journey of your client. Yes, seeing your service delivery through the client's eyes is very useful, but it's not the end-all-be-all for analyzing your service and operationalizing efficiency. You must be thinking about every touchpoint along the way - people, places, process - and optimizing those as well. You have to think 'behind the scenes' about all the mechanisms that feed your overall service delivery.
FiveStarCounsel.com
Get our FREE client service whitepaper!

23 min

  • © All content is copyright of The Five Star Counsel® Podcast [2020]. All rights reserved. Any redistribution or reproduction of part or the contents in any form is prohibited other than these uses. Please download and play the podcast and share with ot