23 episodes

Tired of confusing advice about customer service telling you to follow Disney, Four Seasons, or Zappos for your law firm? Ready to get off the client service roller coaster? Five Star Counsel is more than just tips and best practices--we're exploring new ways to make your client services shine!

Five Star Counsel Podcas‪t‬ John Strohmeyer

    • Entrepreneurship
    • 5.0 • 14 Ratings

Tired of confusing advice about customer service telling you to follow Disney, Four Seasons, or Zappos for your law firm? Ready to get off the client service roller coaster? Five Star Counsel is more than just tips and best practices--we're exploring new ways to make your client services shine!

    Thinking Beyond the Client Journey

    Thinking Beyond the Client Journey

    Great service requires more than just focusing on the end journey of your client. Yes, seeing your service delivery through the client's eyes is very useful, but it's not the end-all-be-all for analyzing your service and operationalizing efficiency. You must be thinking about every touchpoint along the way - people, places, process - and optimizing those as well. You have to think 'behind the scenes' about all the mechanisms that feed your overall service delivery.
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 23 min
    Writing-Tech as a Service Failsafe w/ Ivy Grey

    Writing-Tech as a Service Failsafe w/ Ivy Grey

    As a lawyer, good service requires delivering clear communication and effective documents to your clients. Writing technology can act as our assistant and our failsafe when drafting our writing. Ivy Grey joins us to discuss her experience at WordRake, and her wealth of knowledge about ways attorneys can improve their writing. We discuss loads of useful document and writing programs & platforms that can help save you time, ensure privacy, and most importantly, deliver clear and accurate documents to your clients.
    Find Ivy on Twitter or LinkedIn
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 30 min
    The 3 Main Bottlenecks in Your Law Practice w/ John Grant

    The 3 Main Bottlenecks in Your Law Practice w/ John Grant

    Every firm has its own unique challenges, but this episode focuses on the three biggest choke points that we see across law firms. These three points, while broadly defined, are what prevent firms from growing and efficiently serving our clients. Our guest, John Grant, the Agile Attorney, pulling from lean methodology, helps us identify these bottlenecks, and how we can address these roadblocks to success in ways that works for our firms.
    Find John Grant at https://www.agileattorney.com/, LinkedIn, and on the forthcoming Agile Attorney Podcast.
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 33 min
    Building Expert Status w/ Mike Whelan

    Building Expert Status w/ Mike Whelan

    We know that attorneys are respected (and paid) for having knowledge of the law. But as a lawyer, you have a defining choice to make: create your market value as either an exceptional technical expert or as an accessible relationship builder. Today, we focus on the former choice, and how to make sure folks *know* you're the expert.
    Lawyer Forward's Mike Whelan joins us once again to unpack the various, often contradictory, ideas about being an expert that we as lawyers are constantly being told. We discuss where to draw your lines, where to focus your time and effort, the VORL (Value Over Replacement Lawyer) model, and ways to focus your expertise into products.
    Find Mike on Twitter or LinkedIn
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 44 min
    The 26 Behaviors of an Effective Lawyer w/ Jordan Couch

    The 26 Behaviors of an Effective Lawyer w/ Jordan Couch

    Legal skills and rote knowledge aren't everything. To be a truly effective lawyer, you need a well-rounded set of traits and behaviors, and as we're evaluating staff to hire for our firms, we need to consider applicants more holistically. Jordan Couch of Palace Law joins us to discuss a 26-factor rubric he discovered via LSAC, and how he translated that into a checklist of behaviors every lawyer he hires should have. 
    Find Jordan on Twitter or LinkedIn, and Palace Law at www.palacelaw.com .
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 37 min
    Learning From Automated Legal Tech Products w/ Erin Levine

    Learning From Automated Legal Tech Products w/ Erin Levine

    We all know the power of technology to help us deliver our product, but creating a (mostly) automated legal tech product requires nuanced development and critical thinking about our clients' needs. Erin Levine of Levine Family Law and creator of Hello Divorce, discusses the process she went through creating her automated collaborative divorce platform. Now, we're not all going to make our own digital legal product, but we can learn a lot about our own processes from this chat - balancing tech and human elements, building trust, our role as experts, honing your leads, SEO, and the future of the legal landscape.
    Find Erin on Facebook or LinkedIn, and Hello Divorce at hellodivorce.com.
    FiveStarCounsel.com
    Get our FREE client service whitepaper!

    • 32 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

NYMEDIC010 ,

Customer Service Secrets Unleashed!

John is a great podcast host and professional. He has done a great job using his expertise from the hospitality industry to create an amazing law firm. Now he shares these “secrets” here on the podcast.

Customers that truly feel taken care of are the ones that sing your praises. You need people singing your praises to get amazing ratings and reviews like this one. The new legal client is finding and choosing their lawyer through the latest referral source: Google. This podcast and its’ techniques will drive your google star rating.

Keep them coming John!
-Moshe Amsel, Host of the Profit with Law Podcast

jg@pdx ,

So excited for new episodes

Full disclaimer: I’m gonna be a guest on one of ‘em, but John is a great interviewer and I know legal professionals will benefit from his and his guests’ insights.

Ryan McKeen ,

John Is A Great Host

John takes a lot of time researching guests to ask very insightful questions. This podcast is first rate.

Top Podcasts In Entrepreneurship