Toyota explains how to never jump to a conclusion again It doesn't take a genius.

Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide. 
Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again. 
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.