It doesn’t take a genius.

Hip Socket

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  1. 4d ago

    Why you should read Will Guidara's "Unreasonable Hospitality" (and its sequel, too!)

    What makes the Will Guidara story and his book "Unreasonable Hospitality" so compelling--and so useful? We share insights we've used from the book. Mark had the opportunity to train under Will Guidara and shares what he learned from Will's team. https://www.unreasonablehospitality.com/books Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    20 min

  2. May 19

    We review "Unreasonable Hospitality - The Field Guide"

    Will Guidara's bestseller now has a field guide! Tune in to hear some of the surprises you can expect in this excellent follow-up. https://www.unreasonablehospitality.com/books Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    28 min

  3. May 12

    Gossip is undermining your culture--we have a solution

    Our episode on triangles was just a precursor to the thinking of Pamela Cole--our colleague, mentor and an actual genius! We got a chance to preview some of her upcoming book--and it has the solution to gossip in the workplace. Our previous episode on triangles Pamela Cole's recent work Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    25 min

  4. May 5

    Low-tech "gamification" grew CX--and sales

    Mark shares business genius he witnessed at the Great Homeschool Convention in Cincinnati. Tune in to hear how a small customer engagement went from a desire for a small prize to a sale--to repeat business.  (It would work for employees, too!) See Amanda Trumpower's kids books here.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    29 min

  5. Apr 28

    You need to be brightspotsmaxxing

    Ridiculous youth slang? Serious life concept? Why not both! We explain the why and how of intentionally looking for and focusing on those small wins already happening.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    27 min

  6. Apr 21

    Retain your future managers by training them now!

    What if you could invest in your future leadership team by inviting them to make impacts on your business today? Introducing a case study: The Future, a workshop series that combines a "Capstone Project" with training, a book club, discussions with experts, and more. Hear how it is helping our clients.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    31 min

  7. Apr 14

    The 300 Spartans: Three Lessons from the Battle of Thermopylae

    We made it to 300 weekly episodes! Join us to hear about another 300 (made popular in modern times by Frank Miller's graphic novel that inspired a film of the same name). We learn about one of the most storied battles in history. Leadership and culture were the real winners--and can be for your workplace. Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    27 min

  8. Apr 7

    Was Socrates the original coach?

    Plato's "Meno" gives some clues on how Socrates used a coach approach--in some ways--and predicted the content of the bestseller "Crucial Conversations." How can you use elements of the Socratic Method? Our "Crucial Conversations" resources can be found here.  Or, interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    39 min
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Ratings & Reviews

5
out of 5
6 Ratings

About

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

Information

  • Creator
    Hip Socket
  • Years Active
    2020 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2020 All rights reserved.
  • Show Website
    It doesn’t take a genius.

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