80 episodes

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

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    • Business
    • 5.0 • 2 Ratings

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

    79: Do you have citizens ... or subjects?

    79: Do you have citizens ... or subjects?

    A French aristocrat's 1830s book was supposed to explain what made the United States so unique. 


    It also happens to give modern organizations:


    a diagnostic checklist for employee engagement (do you have citizens or subjects?)

    the three things you must do to increase employee engagement. 

    For more on the topic, see Mark's blog post. 


    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 30 min
    78: You can‘t order excellence: Lessons from the new book ”Coaching Amplified!”

    78: You can‘t order excellence: Lessons from the new book ”Coaching Amplified!”

    We've discussed Mike's Respect-based Performance Coaching method in previous episodes. Here's another insight from Mike's new book--one that can change your life:
     
    You can't order excellence.

    More insights from the book can be found in these previous episodes:
    How do you coach?

    Three things you need for your coaching to succeed:
    Trustworthiness 

    Care

    Commitment 





    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 15 min
    77: ”The Great Resignation” has already begun ... how will you respond?

    77: ”The Great Resignation” has already begun ... how will you respond?

    A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans ... this podcast is for you.


    Mike and Mark share three key factors in retaining your workforce. 


    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 21 min
    76: What does your brand promise?

    76: What does your brand promise?

    The name of your organization--even your name--can raise or lower the value of anything connected to it.
     
    How do know if it's valuable? And how do you increase that value? 
     
    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 16 min
    75: Anticipating desires: lessons from a Mexican resort

    75: Anticipating desires: lessons from a Mexican resort

    Well, somebody told Mark this story ... Mike swears it wasn't him. ...
     
    But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids. 

    (There's a topless woman, but don't let that throw you--we put it here to get attention.)

     
    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 17 min
    74: No more excuses! Lessons from Fiverr

    74: No more excuses! Lessons from Fiverr

    When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. 
     
    We would love your questions and comments for future episodes: Email Mike and Mark. 

    • 23 min

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Excellent content!

Very well delivered and will help you become the best version of you!

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