It doesn't take a genius.

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Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  1. قبل ٣ أيام

    What's the story you're telling yourself?

    "You can choose your attitude!" ... But how? Mike dives in to the simple link between action and emotion. Do you ask yourself the question? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٧ من الدقائق

  2. ٢ سبتمبر

    The reaction to Cracker Barrel's change was shockingly predictable

    Did you see it coming? You should have ... now, how about your organization's brand? Or your personal brand?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٢٨ من الدقائق

  3. ٢٦ أغسطس

    Earning loyalty with one sentence (CRM or not)

    Mark shares the one sentence a sushi restaurant said to him that made him a customer for life (if he wasn't one already). Are you equipped to speak the same way? Whether you have a CRM or not, listen in to hear how to implement a culture that personalizes to customers and builds loyalty.   Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ١٥ من الدقائق

  4. ١٩ أغسطس

    Maximizing efficiency with the 4D rule

    Mike discusses the importance of time management and the "4D, One Touch Rule" to maximize efficiency and reduce stress. The rule involves deleting items that are not relevant, delegating tasks to others, doing tasks that can be completed quickly, and deferring tasks that require more time.  Can you implement it and save time?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٨ من الدقائق

  5. ١٢ أغسطس

    Empathy & Compassion is really Relate & Respond

    Compassion > Empathy. Customers become more loyal--and employees don't burn out!  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٢٤ من الدقائق

  6. ٥ أغسطس

    Never use DISC to evaluate!

    A chilling question from Mark's friend prompted this episode. Are you using an assessment such as DISC? It should never be used for evaluation or punishment. Details in this episode.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٣٣ من الدقائق

  7. ٢٩ يوليو

    The number 1 job of a leader

    A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٣٤ من الدقائق

  8. ٢٢ يوليو

    4 words, 3 letters: the art of recognition

    How can something so basic be so instrumental to employee engagement and retention?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    ٢٨ من الدقائق
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Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

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    ٢٠٢٠ - ٢٠٢٥
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    It doesn't take a genius.