It doesn't take a genius.

Hip Socket
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Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  1. 5天前

    The reaction to Cracker Barrel's change was shockingly predictable

    Did you see it coming? You should have ... now, how about your organization's brand? Or your personal brand?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    28 分钟

  2. 8月26日

    Earning loyalty with one sentence (CRM or not)

    Mark shares the one sentence a sushi restaurant said to him that made him a customer for life (if he wasn't one already). Are you equipped to speak the same way? Whether you have a CRM or not, listen in to hear how to implement a culture that personalizes to customers and builds loyalty.   Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    15 分钟

  3. 8月19日

    Maximizing efficiency with the 4D rule

    Mike discusses the importance of time management and the "4D, One Touch Rule" to maximize efficiency and reduce stress. The rule involves deleting items that are not relevant, delegating tasks to others, doing tasks that can be completed quickly, and deferring tasks that require more time.  Can you implement it and save time?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    8 分钟

  4. 8月12日

    Empathy & Compassion is really Relate & Respond

    Compassion > Empathy. Customers become more loyal--and employees don't burn out!  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    24 分钟

  5. 8月5日

    Never use DISC to evaluate!

    A chilling question from Mark's friend prompted this episode. Are you using an assessment such as DISC? It should never be used for evaluation or punishment. Details in this episode.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    33 分钟

  6. 7月29日

    The number 1 job of a leader

    A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    34 分钟

  7. 7月22日

    4 words, 3 letters: the art of recognition

    How can something so basic be so instrumental to employee engagement and retention?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    28 分钟

  8. 7月15日

    A man who studied great men: 4 qualities of leadership

    Hilaire Belloc was a dynamic leader--a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    34 分钟
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关于

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

信息

  • 创作者
    Hip Socket
  • 活跃年份
    2020年 - 2025年
  • 单集
    100
  • 分级
    儿童适宜
  • 版权
    © Copyright 2020 All rights reserved.
  • 节目网站
    It doesn't take a genius.