It doesn't take a genius.

Hip Socket
  • 5.0 (5)
  • BUSINESS
  • UPDATED WEEKLY

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

  1. 6D AGO

    The reaction to Cracker Barrel's change was shockingly predictable

    Did you see it coming? You should have ... now, how about your organization's brand? Or your personal brand?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    28 min

  2. AUG 26

    Earning loyalty with one sentence (CRM or not)

    Mark shares the one sentence a sushi restaurant said to him that made him a customer for life (if he wasn't one already). Are you equipped to speak the same way? Whether you have a CRM or not, listen in to hear how to implement a culture that personalizes to customers and builds loyalty.   Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    15 min

  3. AUG 19

    Maximizing efficiency with the 4D rule

    Mike discusses the importance of time management and the "4D, One Touch Rule" to maximize efficiency and reduce stress. The rule involves deleting items that are not relevant, delegating tasks to others, doing tasks that can be completed quickly, and deferring tasks that require more time.  Can you implement it and save time?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    8 min

  4. AUG 12

    Empathy & Compassion is really Relate & Respond

    Compassion > Empathy. Customers become more loyal--and employees don't burn out!  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    24 min

  5. AUG 5

    Never use DISC to evaluate!

    A chilling question from Mark's friend prompted this episode. Are you using an assessment such as DISC? It should never be used for evaluation or punishment. Details in this episode.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    33 min

  6. JUL 29

    The number 1 job of a leader

    A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate.  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    34 min

  7. JUL 22

    4 words, 3 letters: the art of recognition

    How can something so basic be so instrumental to employee engagement and retention?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    28 min

  8. JUL 15

    A man who studied great men: 4 qualities of leadership

    Hilaire Belloc was a dynamic leader--a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up?  Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

    34 min
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Ratings & Reviews

5
out of 5
5 Ratings

About

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

Information

  • Creator
    Hip Socket
  • Years Active
    2020 - 2025
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2020 All rights reserved.
  • Show Website
    It doesn't take a genius.