46 min
Turning Customer Needs into Strategic Success using Operational Excellence with Suraj Patel, Director of Operational Strategy at Capital One Leading for Business Excellence
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- Management
Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.
Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
More from PMI:
Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.
Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
More from PMI:
Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
46 min