130 episodes

The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.

Uplevel Your Agency Nicole Jackson Miller

    • Business
    • 5.0 • 16 Ratings

The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.

    128: 3 Signs You Need to Hire a Leadership Team

    128: 3 Signs You Need to Hire a Leadership Team

    Have you moved from being the bottleneck with client work and management to being the bottleneck when it comes to implementing internal operational projects and leading your team? If so, you may be in a position to need higher level support inside your business.
    Enter: the Leadership Team.
    In this episode, Nicole walks you through example leadership configurations and the three phases she implements with her clients when establishing their leadership teams. 
    What’s in this episode:
    How much revenue you need to make before hiring a leadership team
    What should be included in your hiring plan
    What your leadership team should take off your plate
    How to transfer ownership to your department heads
    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/128
    Nicole is currently taking on a select number of 1:1 clients to support them with building and developing a leadership team. If you’re interested, send us an email at hi@nicolejacksonmiller.com
     

    • 16 min
    127: 4 Hiring Myths That Are Hurting Your Business

    127: 4 Hiring Myths That Are Hurting Your Business

    Are you thinking about hiring a team for your business or do you already have a team and want to delegate some higher level responsibilities? If so, this episode is for you! Today we’re talking through 4 hiring myths that are hurting your businesses growth. As a service provider, your time, energy and finances are limited! Let’s make sure you’re taking action on activities that will move your business forward, not backwards!
     
    What’s in this episode:
    Why it’s important to restructure before you hire
    How to handle new clients and new team members 
    Why you need to rethink how you’re training team
    Ways to make creating processes more doable
     
    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/127

    The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

    • 23 min
    126: How to Have Awkward Conversations With Your Client

    126: How to Have Awkward Conversations With Your Client

    So you’re looking to make a change that impacts your clients. Maybe it’s transitioning their work to your team members, increasing their pricing, or releasing them all together. These conversations can feel super awkward… so awkward that maybe you’ve been avoiding them all together.
    Listen, I despise awkward conversations as much as you probably do, but I also know that going through the process of having these interactions helps us grow – and ultimately helps the other person too.
    What’s in this episode:
    4 steps to having awkward conversations
    How to deliver your message with confidence
    When fear is a sign you should pause 
    How to maintain great relationships with your clients
    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/126

    The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

    • 25 min
    125: How to Pay Yourself and Your Team As An Agency Owner

    125: How to Pay Yourself and Your Team As An Agency Owner

    Your Agency Financials are one of the four most important shifts you need to make to grow an agency model business. By making this shift, it will ensure that you have the right delegation and financial strategy in place to pay a team and continue to pay yourself too as you continue to grow.
    I’ve heard so many times from business owners that they’re afraid to have an agency because of the expense. This episode will help you feel more confident by giving you the information and tools that you need to make your agency work financially - now and as you grow!
    What’s in this episode:
    The four transitional shifts that need to happen as you grow an agency
    The difference between package profitability and business profitability
    Numbers to determine before you create your financial strategy
    How to create a transitional plan that will allow you to continue to pay yourself as you hire
    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/125
    Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
    Want to know when new episodes are released? Subscribe on your platform of choice!
    Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

    • 27 min
    124: 3 Ways to Streamline Your Operations So You Can Take Time Off

    124: 3 Ways to Streamline Your Operations So You Can Take Time Off

    Is one of your goals for this year taking more time off in your business (without it burning down?!) If so, you’re not alone! Most service providers and Agency Owners are way past due when it comes to taking some much needed time away from their business. 
    But how do we do this in a way that will still support our clients, team and ourselves too? The answer is: streamlining your operations! In this episode, I share the top three things you can do to make your business run more efficiently without you. The great side effect of implementing this advice for vacation is that it typically continues working for you even after vacation!
    What’s in this episode:
    What it means to streamline your operations
    The top 3 areas you should be evaluating in your agency
    How Level Two Processes are the key to allowing you to take a vacation
    Auditing your team configuration and why it matters
    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/124
    Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
    Want to know when new episodes are released? Subscribe on your platform of choice!
    Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
    Links:
    Accelerator Program - Open Now! Setup your Agency Operations to delegate 50 - 90% of client work.
    Agency Program - Delegate 50 - 90% of client work in 12 months or less.

    • 21 min
    123: 4 Reasons Why You Haven't Scaled Your Agency Yet and How To Overcome These Hurdles

    123: 4 Reasons Why You Haven't Scaled Your Agency Yet and How To Overcome These Hurdles

    Have you thought about growing and scaling your agency, but feel like you’re getting stuck? Maybe you’re still wondering if an agency model is even for you or maybe you feel like you don’t know the steps to take to make it happen. 
    In this episode, I talk about the top reasons I see business owners NOT scaling their Agency and how you can overcome these hurdles. This is not to convince you that an agency model is the right fit for you. It's to share information so that you can use it to make an informed decision. Ultimately you need to do what's right for you!
     
    What’s in this episode:
    What to do if you tried an agency in the past and it didn’t work
    How to make the money work as you scale an agency
    3 common areas that need to change for you to scale
    What to do when a core team member leaves



    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/123
     
    Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate
     
    Want to know when new episodes are released? Subscribe on your platform of choice!
     
    Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller
     

    • 24 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

Corkerh ,

Actionable advice from someone who has actually been there and done that

I cannot say enough great things about this podcast. It’s clear that Nicole knows her stuff from years running her own agency and, in each episode, she translates those learnings into actionable tips for listeners. There have been multiple times I find myself saying “oh my gosh - that is me to a T” when listening to an episode and, by the end, I have a whole new perspective of how to approach the challenges I’m facing. It’s hard to come across a solid resource for agency owners but I feel like I’ve finally found that in Uplevel Your Agency!

LatashaDoyle ,

Exactly what I needed

Prior to finding Nicole and this podcast, I only heard that you “couldn’t scale a service-based business” and that “agencies had low success rates.”

I was at a point where I was looking for ANYTHING to help me grow my business — and that’s exactly what this podcast did! I learned what was holding me back, how to move forward, and what it would actually look like to grow my team and my business without some of the crappy advice out there for service providers. I also felt so seen in these episodes. Nicole talks directly to the challenges we face and offers real solutions. It’s such a breath of fresh air.

Honestly, if you’ve considered scaling your operations to an agency, micro-agency, studio, “creative team,” or any other name, I can’t recommend this podcast (and Nicole’s programs) enough!

The Lady Griffith ,

Can’t believe this is free

True story: I bought into Nicole’s AGENCY program because of the incredible value I got out of this podcast and one of her workshops. And now that I’m in the program, I’ve realized how many of her secrets she gives away week after week on the show! If you’re growing an agency, this is a must-listen.

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