47 episodes

Upon Arrival is a podcast for the people creating unforgettable travel and event experiences for corporate clients. This community thrives on inspiration, ideas and strategies which are needed now more than ever through a pandemic. No one really knows when this travel-dependent industry will truly revive. But the drivers for incentive travel are still strong and it’s just a matter of finding where the success stories are. Upon Arrival aims to uncover these stories to see how the strategists amongst us are learning new ways of doing things and even discovering new destinations and experiences that might not otherwise have been considered. We talk about mindset, personal development, pivot ideas and of course, what's happening with the travel and events industry.

Upon Arrival | Events & Incentives with Adelaine Ng Adelaine Ng

    • Business
    • 5.0 • 8 Ratings

Upon Arrival is a podcast for the people creating unforgettable travel and event experiences for corporate clients. This community thrives on inspiration, ideas and strategies which are needed now more than ever through a pandemic. No one really knows when this travel-dependent industry will truly revive. But the drivers for incentive travel are still strong and it’s just a matter of finding where the success stories are. Upon Arrival aims to uncover these stories to see how the strategists amongst us are learning new ways of doing things and even discovering new destinations and experiences that might not otherwise have been considered. We talk about mindset, personal development, pivot ideas and of course, what's happening with the travel and events industry.

    Ep 46: How to know if you're wired to be a six percent entrepreneur with Robin Copernicus

    Ep 46: How to know if you're wired to be a six percent entrepreneur with Robin Copernicus

    Every industry is shaped by the quality of its entrepreneurs who disrupt the status quo, inspire admiration and challenge our world to be better. But how do you know if entrepreneurship is truly in your DNA, that you have a future being a visionary and trailblazer? In 2015, a global report found that 66 percent of adults saw entrepreneurship as a good career choice and more than half of the working age population felt they could start a business. But true entrepreneurs are rare.
    Robin Copernicus is the founder of Vertical Liftoff, the first startup accelerator that helps founders skip investor funding. He's also the author of Minimum Viable Mockup and podcast host of The Six Percent Entrepreneur. Robin's current mission is to help startup founders build an audience and get their first paying customers without relying on pitch decks, business plans, or giving up equity to venture capitalists.

    Quotes From Episode

    "The thing about failure is when most founders fail, they will actually give you all different types of excuses... Such as my co-founder left me, or I couldn't raise enough money, or I ran out of money or Google shut my ads account down, or a competitor just stole all my, you know...

    But the real reason that founders fail is because the founder lost motivation and got bored and quit. Because if the founder did not lose motivation, they wouldn't have given up. The reason why they've lost motivation is because they got into entrepreneurship wanting more freedom, getting out of this corporate job situation but then they realise that they're actually just trapping themselves into a new job."

    "We don't need to go to investors anymore. So this whole idea of maximising the TAM (Total Addressable Market) and going out for this huge market size, this is  very old-school thinking and this is what they're still teaching in entrepreneurship programs".

    -Robin Copernicus

    Don’t miss:
    - How to identify the natural born traits of entrepreneurs
    - How a side hustle can split your focus and be your disadvantage
    - The three types of entrepreneurs and the chemical imbalance that identifies a true type entrepreneur
    - Why an MBA sets entrepreneurs up for failure
    - The real reason why most founders fail and how to fix it
    - How a vertical startup can be the smartest way to launch without needing investors

    Robin's recommendations:
    The Hypomanic Edge by John D Gartner
    Thinking, Fast and Slow by Daniel Kahneman

    Robin's free 30-minute audio course on going vertical:
    theverticalmethod.com

    Free Quiz to see if you are a six percent entrepreneur:
    visionary.wtf

    Connect with Robin:
    www.robincopernicus.com

    Connect with Adelaine:
    Email: uponarrivalpodcast@gmail.com 

    • 41 min
    Ep 45: How healthy buildings can improve happiness and reverse chronic disease with Ken Fong

    Ep 45: How healthy buildings can improve happiness and reverse chronic disease with Ken Fong

    You've probably heard of sick building syndrome. But what if we could make our buildings healthier, improving staff happiness with an impact-to-bottomline outcome and even reverse incidence of chronic illness? It sounds a little too good to be true until we look at the science a little closer.  And it's even more important now in the era of COVID-19.

    Ken Fong is an award-winning acoustics specialist and a health and wellness coach based in Australia. Passionate about amplifying the impact of people and organisations through public health, he leads the Healthy Buildings & Communities work at Arup Melbourne and is currently leveraging the Healthy Buildings Frameworks for the property sector.  Ken is also part of a COVID-19 task force for The International WELL Building Institute.

    Quotes From Episode

    “For a long time, we haven’t paid much attention to how our environment affects our personal health. When the sick building syndrome came to public consciousness, we realised the spaces that we occupy are making us sick around the chemicals being used in construction, the ventilation quality, lack of sunlight, poor acoustic design, or areas that didn’t foster social connections. Healthy buildings are our attempt to make spaces that promote better health in people.”

    “Wellness is going to be a key theme moving forward in the post COVID-19 recovery phase, especially for the hospitality industry. Apart from all the traditional metrics on shifting customer satisfaction scores, you have to look after your own staff better. And how do you look after them? Provide them with better space, services, and programs that upshift their health, productivity, and happiness.”

    -Ken Fong

    Don’t miss:
    - The connection between healthy buildings and public health outcomes
    - How travel trade and hospitality businesses can benefit from healthy buildings
    - The “90%” point of view that should matter for health and business
    - Frameworks of a WELL building standard
    - Health and wellness as a key marketing differentiator
    - How our perception of sound affects our productivity
    - How to incorporate sound mapping and circadian lighting to improve health
    - Why investing in healthy buildings makes financial sense

    Ken’s recommendations:
    Healthy Buildings: How Indoor Spaces Drive Performance and Productivity
    WELL Certified | International WELL Building Institute

    Connect with Ken:
    LinkedIn

    Connect with Adelaine:
    Email: uponarrivalpodcast@gmail.com 

    • 40 min
    Ep 44: The truth about becoming a YouTube food sensation and publishing How to Cook That with Ann Reardon

    Ep 44: The truth about becoming a YouTube food sensation and publishing How to Cook That with Ann Reardon

    With more than four million subscribers on YouTube, Ann Reardon has learned a thing or two about how the internet's second biggest search engine works. She's also done a ton of food research and experiments which help us understand the way food works, how non-food elements affect our perception of food and looked at Covid's possible impact on our taste buds.

    Ann is a certified food scientist, dietician and seasoned online content creator who’s on a mission to inform the public about falsehoods in the food industry. She's also the creator of the YouTube channel How To Cook That with over half a billion views.  During the pandemic, she finally started on a long-awaited request by her fans…a cookbook. How To Cook That: Crazy Sweet Creations, has already shot to the top of Amazon's list.

    Quotes From Episode

    "There's actually been properly documented scientific studies where they look at changing different elements of the same meal and how that affects people's perception of it... It goes to show our perceptions of what we see visually plays a big impact into the flavour of what we eat and even things down to the weight of the cutlery."

    “It’s important to educate, particularly the younger generation coming through, that you can’t believe everything you see. There are so many motivations and if money is a motivator behind it, you can guarantee that with algorithms being the thing that’s promoting or demoting stuff, it’s very easily gamed and truth is not a factor in that game.”

    -Ann Reardon

    Don’t miss:
    - How Ann went from obscurity to a YouTube superstar
    - What drives her to keep producing video content
    - Money and aesthetics vs. authenticity
    - Watching viral videos at your own risk
    - How genuine content creators deal with the challenges of modern algorithms
    - How Covid vaccines are affecting taste buds
    - What can food lovers expect from How To Cook That: Crazy Sweet Creations.

    Ann Reardon’s cookbook:
    How To Cook That: Crazy Sweet Creations

    Connect with Ann Reardon:
    Email: business@howtocookthat.net
    YouTube: https://www.youtube.com/c/HowToCookThat/featured
    Instagram: https://www.instagram.com/howtocookthat/
    Facebook: https://www.facebook.com/howtocookthat

    Connect with Adelaine:
    Email: uponarrivalpodcast@gmail.com

    • 33 min
    Ep 43 Moments That Matter and 1001 EventProfs: A storytelling campaign for a cause with Shawn Cheng and Anh Nguyen

    Ep 43 Moments That Matter and 1001 EventProfs: A storytelling campaign for a cause with Shawn Cheng and Anh Nguyen

    The events industry has never seen a film like this one. Moments That Matter will be a documentary that aims, for the first time, to tell the story of events tourism from the perspective of the lives that have been impacted at events, for a public that barely even knows about the industry's existence.

    Shawn Cheng is a  Client Solutions Manager at MCI Group and co-founder of #EventsProfBreakShit. He is also a Certified Meeting Professional (CMP) and Certified Digital Event Strategist (DES) and was named among the “Planners of the Year” by Smart Meetings Magazine in 2019.

    Anh Nguyen has 15 years' experience in event design, production, and management. Founder of Spark Event Management and Head of Community Engagement at Twine, she heads a network of independent planners collaborating to deliver event experiences. She was named a Meetings Today 2020 Trendsetter for successfully leading 50 event professionals to coordinate the Global Meetings Industry Day (GMID) Goes Virtual initiative.

    Quotes from Episode

    “We talk in circles about (why the) events industry is so important, how amazing we are, how much pressure we can handle, and how many amazing moments we create for our clients. (But) this is not about us. This is about the moments we’re creating for the people.”

    “After every disaster (there) will be a Renaissance era. It’s not just about bouncing back but simply the whole rebuilding process after a disaster will be huge. The pandemic has been a big shock but it did show a lot of potential for the virtual space that the industry, honestly, purposely ignored for years.”

    -Shawn Cheng

    "There's lots of things in the industry that in terms of advocacy and awareness, we find operate in a bit of an echo chamber. So we end up as an industry talking to each other a lot about our role and our significance and our impact but it's really kind of within our industry (and) nobody else knows about it...

    So the idea is to create a more consumer-facing documentary that tells the stories of attendees and their lives and how their lives are impacted when they go to events and following to sort of pinpoint the moments at events that make a difference."

    -Anh Nguyen

    Don’t miss:
    - Why there's never been a documentary like ‘Moments That Matter’
    - The movement behind the 1001 EventsProfs campaign and Global Events Collective
    - How both the public and event planners can benefit from the project
    - The biggest challenges getting this documentary made
    - A re-assessment of the events industry still dealing with the pandemic

    For donations and enquiries, reach out to these channels:
    https://1001eventprofs.snoball.events/a/shawn-cheng
    https://globaleventscollective.org/
    https://www.linkedin.com/company/global-events-collective/
    https://www.facebook.com/GlobalEventsCollective
    https://twitter.com/GlobalEventsCol
    https://www.instagram.com/globaleventscollective/

    Connect with Shawn Cheng:
    LinkedIn
    https://www.eventprofsbreakshit.com/

    Connect with Anh Nguyen:
    LinkedIn
    https://www.sparkeventcollective.com/

    Connect with Adelaine:
    Email: uponarrivalpodcast@gmail.com

    • 26 min
    Ep 42 How small destinations can attract incentive groups by thinking out of the box with Alexandria Tomayko

    Ep 42 How small destinations can attract incentive groups by thinking out of the box with Alexandria Tomayko

    Small tourist destinations can often feel disadvantaged. They have less tourism assets to draw  incentive groups which are prized business visitors. But there are ways of attracting incentive groups by using out-of-the-box thinking.

    Alexandria Tomayko is a self-described nomadic foodie and sustainability queen, currently based in Bali. Founder and Experience Coordinator of Nomadic Planning, she's been professionally event planning for 15 years including multiple incentive projects. She is also starting an app called Little Black Book Series which will match event planners with more sustainable venues.

    Quotes from Episode

    “Every space has a very unique thing, whether it’s the story about how it was made or how the land was bought or something like that. So really highlighting this to make it unique because that’s a story and people love a story.”

    “How do you want them to feel? As event planners we are basically experts in manipulation. From the lighting in the room to the music, the textures, the food, everything.  How do you want them to talk about that experience?”

    -Alexandria Tomayko

    Don’t miss:
    - What inspired Alexandria to enter the incentive travel sector
    - Finding your destination’s point of difference
    - Tapping and pitching to the right groups
    - How to be creative in planning memorable and successful incentive trips
    - How small destinations can showcase difference in social media channels
    - How to get people interested in your virtual experience

    Alexandria’s new app for event planners:
    Little Black Book Series

    Connect with Alexandria:
    LinkedIn

    Connect with Adelaine:
    Email: uponarrivalpodcast@gmail.com

    • 30 min
    Ep 41 Replay: Learning from lightbulb moments and being ready for opportunities with Darryl Lovegrove

    Ep 41 Replay: Learning from lightbulb moments and being ready for opportunities with Darryl Lovegrove

    The way you look at the world can have a profound impact on what you receive from life. Most entertainment acts for corporate events fail to achieve the global success that's been The Three Waiters. What began as an "accidental idea" inspired by The Three Tenors has now been performed about 14,000 times in 90 countries and it's still going strong. What is its secret to success?

    Darryl Lovegrove is the show's co-founder whose combination of performance skills and entrepreneurial thinking has made him a popular speaker at conferences. His new book Why Haven't I Heard Of You? provides principles to show you how to keep innovating and learning from popular culture to stand out in today's noisy world.

    Darryl is gifting his music for free to buyers of his book.

    Quotes From Episode

    "I get that not everybody has a bulb moment. Or maybe they do but they don't realise that the way they're thinking about life (means) they've got negative firewalls up so they don't actually see the bulb moments."

    "Be as curious as you possibly can. A lot of people are telling you to stop watching the news and don't watch everything on Facebook, don't do this, don't do that. I want you to actually be careful about that... If you're not curious about the world, then what have you got to offer the world?"

    "In the audience was a guy called Eugene Cernan who'd been flown in from America because Omega was a sponsor. He came running out afterward and said 'Stop guys!' So we stopped and turned around to see this elderly guy with a suit who said, 'I go to events all over the world and I've got to say that show was the best thing I've ever seen' ... and we said thanks but who are you?  And he turns around and there's a big sponsored picture of an astronaut on the moon and he says, 'I'm that guy there'. Eugene was the last man ever to walk on the moon...and he later gave us a whole hour... It was one of the best nights I've ever remembered."

    -Darryl Lovegrove

    Don't miss:
    -The perfect storm that gave The Three Waiters its idea and success
    -How Hong Kong's Canto-pop star Francis Yip gave the act one of its top highlights ever
    -Performing for The Three Tenors after their last appearance together
    -How Rod Stewart and Richard Branson helped The Three Waiters story
    -An event night that didn't go as planned
    -The importance of a bulb moment and why you may not be having one
    -How constant curiosity can serve you

    Darryl's book and gift of free songs on purchase:
    Why Haven't I Heard Of You? - A Blueprint For Standing Out In A Crowded, Crazy, Changing New World

    Recommendations:
    Brand Like A Rock Star by Steve Jones

    Other authors Darryl recommends reading:
    Rod Stewart
    Bill Clinton
    Andre Agassi
    Jim Collins (Good to Great)
    Keith Richards
    Richard Branson
    Rudy Guiliani

    Connect with Darryl Lovegrove:
    Email: darryl@darryllovegrove.com
    www.darryllovegrove.com
    www.lovegroveentertainment.com.au

    • 58 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

Loving Life 2020 ,

Don't Miss This Podcast

What. A. Gem. of a Podcast. I don't know if there could be a better podcast for the travel industry. I love the hope and possibilities and knowledge that Adelaine Ng and guests are providing. I'm subscribing so I catch every episode. Super good show. I LOVE the optimism.

Missus Melissa ,

Brilliant!

Just after the first few episodes I already learned how important it is to focus on creating better moments for the company to help increase morale and productivity. Excited to tune in for the full episodes later!

LynanneC ,

Travel industry tips

The travel industry has had a hard blow this year. Hearing Adelaine and her guests gets me really excited for what’s to come. Let’s get back to traveling and continue to provide thousands of jobs worldwide.

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