35 min
Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience] Press 1 For Nick
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Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]
Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.
Bespoke Post is a monthly membership club delivering awesome boxes of top-shelf goods from under-the-radar brands.
And it’s free to join!
Every month, they introduce their members to cool products like outdoor gear, barware, clothing, and more (even live oysters!).
It is all based on a preference quiz members fill out when signing up. The box lineup changes every month, and each box has around $70 in value, but you only pay a fraction of the price.
Use promo code [NICK] for 20% off your first order.
Tell my listeners who is Bespoke?
What's in a box?
How do you choose the products you work with?
How do you use data to personalize the experience?
What role does storytelling play at BeSpoke Post?
What's your role as the Director of CX
What initiatives are you working on?
How do you shift the customer to a club mindset
What about the manufacturing experience
ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn
LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
---
Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]
Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.
Bespoke Post is a monthly membership club delivering awesome boxes of top-shelf goods from under-the-radar brands.
And it’s free to join!
Every month, they introduce their members to cool products like outdoor gear, barware, clothing, and more (even live oysters!).
It is all based on a preference quiz members fill out when signing up. The box lineup changes every month, and each box has around $70 in value, but you only pay a fraction of the price.
Use promo code [NICK] for 20% off your first order.
Tell my listeners who is Bespoke?
What's in a box?
How do you choose the products you work with?
How do you use data to personalize the experience?
What role does storytelling play at BeSpoke Post?
What's your role as the Director of CX
What initiatives are you working on?
How do you shift the customer to a club mindset
What about the manufacturing experience
ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn
LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
---
Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
35 min