53 min
Vineet Mishra on Managing Scale in Enterprise Conversation Design The Conversation Design Podcast by Botsociety
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- Design
On this episode, we'll talk to Vineet, Principal Conversational Experience Designer at Oracle, about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders and more.
On this episode, we'll talk to Vineet, Principal Conversational Experience Designer at Oracle, about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders and more.
53 min