3 episodes

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center.

Voice of the Customer BPA Quality

    • Management

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center.

    Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

    Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

    In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!

    • 19 min
    Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

    Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

    Discussing the Simple things when it comes to Customer Experience & Getting Loyal Customers

    • 29 min
    Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

    Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

    Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo.  This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.In this episode, we talk about the Moore Brothers...

    • 16 min

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