What To Do When a Client Demands Your Fire an Employee Peacebuilding with Dr. Pollack

In this "Peacebuilding with Dr. Pollack" episode, Dr. Pollack advises George, an account director facing a crisis after his team accidentally insulted a key client. An email mishap revealed a derogatory comment made by an account supervisor about the client, leading to demands from the client's VP for the supervisor's dismissal. George is caught between the client's demands and his boss's refusal to fire the valuable employee. Dr. Pollack recommends an honest approach to reconcile with the cl...