What We Can Learn From The Falco Family Business [RR 947‪]‬ Remarkable Results Radio Podcast

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco's share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology.

Rich Falco, Diag on Demand, Instructor at Carquest Technical Institute. Listen to Rich’s previous episodes HERE

Zack and Tyler Falco, Diag on Demand.



Show Notes




Watch Full Video Episode
Succession and grooming (00:00:51) Discussion about succession, grooming, and growing young talent in the automotive industry.
Training and learning experiences (00:01:34) Rich discusses letting his sons fail and learn while working together in the business.
Challenges of being a mobile technology specialist (00:04:10) Zack talks about the challenges of being a mobile technology specialist and learning to interact with customers.
Learning from experience (00:05:29) Zack and Tyler discuss their learning experiences and the importance of admitting when they don't know something.
Future of the business (00:09:04) Rich discusses the challenges in generating revenue and the potential changes in the industry for mobile work.
Working together as a family (00:15:10) Tyler shares his experience of working with his dad and brother, highlighting the dynamics of their working relationship.
Learning from Job Experiences (00:16:05) The speakers discuss the continuous learning experience and the value of mistakes in their work.
Passion for Working with Hands (00:19:00) Zack expresses his enjoyment of working with hands and the satisfaction in understanding the technical aspects of his work.
Diagnostics and Gray Areas (00:19:47) The conversation delves into the complexities of diagnostics, the gray areas in the auto repair industry, and the appeal of clear-cut logic in technical work.
Changing the Perception of Technicians (00:22:18) Challenge the traditional perception of technicians and advocate for a shift towards recognizing them as technology specialists.
Transition to Advanced Technology (00:23:44) The conversation highlights the transition to advanced technology, including the need for specialized equipment and the future of automotive technology.
Business Education and Succession Planning (00:25:40) The importance of business education, succession planning, and the need for understanding the financial aspects of the business are discussed.
Client Experience and Problem-Solving (00:29:34) The significance of following up with clients and the emphasis on problem-solving to build strong relationships with customers is highlighted.
Succession and Family Business (00:32:39) Discussion about the succession and future of the family business with Rich, Zach, and Tyler Falco.





...