300 episodes

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success?

Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.

Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

Remarkable Results Radio Podcast Aftermarket Radio Network

    • Leisure
    • 4.9 • 67 Ratings

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success?

Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.

Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

    This Nerd Says "Go Paperless!" [RR 971]

    This Nerd Says "Go Paperless!" [RR 971]

    Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

    Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction.

    Doug Brackett, Pro-Vitals Consulting



    Show Notes




    Watch Full Video Episode
    Benefits of Going Paperless (00:03:12) Doug discusses the benefits of going paperless and emphasizes the need for it to make sense for moving the business forward.
    Shop Efficiency through Digital Processes (00:05:26) Doug and Carm discuss the efficiency gains from going paperless and digital in the shop environment.
    Importance of Standardized Processes (00:05:54) Doug emphasizes the importance of standardized processes and discusses the need to tailor processes to meet best practices.
    Optimizing Shop Management Software (00:07:35) Doug and Carm discuss the underutilization of shop management software and the need for effective usage of its features.
    Doug's Expertise in Software Integration (00:08:52) Doug highlights his expertise in software integration and discusses the tools he uses for his shop.
    Value of Full-Featured Shop Consultation (00:09:55) Carm and Doug discuss the potential value of a consultant like Doug in optimizing shop tools and features.
    Standardization and Industry Improvement (00:12:00) Doug emphasizes the potential industry-wide improvement through standardized approaches to shop management and processes.
    Future Capabilities and Challenges in the Automotive Industry (00:16:30) Doug discusses the future capabilities and challenges in the automotive industry, particularly in relation to AI and digital tools.
    Implementing AI in the shop (00:23:28) Explanation of using OpenAI's ChatGPT for rewriting diagnostic notes and the importance of professional language.
    AI's potential in analyzing vehicle data (00:30:13) Exploration of using AI to analyze vehicle data and streamline service advisor tasks.
    The role of a chief technology officer (00:33:47) Discussion about the need for a chief technology officer mindset and the importance of tuning and tweaking software.
    The duty of professionals in the industry (00:36:10) Emphasis on educating and informing clients about everything on their vehicle and the abundance of work available by taking care of clients.
    The impact of technology on the industry (00:38:09) Reflection on the importance of staying ahead of the curve and embracing technology to remain relevant in the industry.
    Working Together (00:39:10) Discussion on the opportunities and challenges in the automotive industry and the importance of collaboration.
    Sharing Ideas (00:39:41) Importance of sharing and collaborating within 20 groups and coaching groups for success and growth.








    Thanks to

    • 41 min
    How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094]

    How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094]

    Thanks to our Partners, Shop Boss, and 360 Payments

    Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in training through various platforms and stresses the significance of applying acquired knowledge in the workplace.

    Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE



    Show Notes




    Watch Full Video Episode
    The importance of training (00:00:30) Bill Weaver discusses the need for training and motivation for technicians to take more training.
    Personal commitment to training (00:02:19) Weaver emphasizes the importance of making a personal commitment to continuous education and improvement.
    Applying training knowledge in the workplace (00:06:49) Weaver discusses the importance of applying the knowledge gained from training in the workplace and demonstrating the return on investment.
    Making a commitment to continuous education (00:08:56) Weaver encourages dedicating time for education and embracing it to improve diagnostic speed and communication in the shop.








    Thanks to our Partners, Shop Boss, and 360 Payments

    Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

    Connect with the Podcast:

    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto

    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

    -Follow on Twitter: https://twitter.com/RResultsBiz

    -Visit the Website: https://remarkableresults.biz/

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee:...

    • 11 min
    Rent or Buy: Can I Afford to be my Own Landlord? [E126] - Business By The Numbers

    Rent or Buy: Can I Afford to be my Own Landlord? [E126] - Business By The Numbers

    Thanks to our partners, NAPA TRACS and Promotive
    In this episode of Business by the Numbers, Hunt explores the benefits and considerations of owning your auto shop's real estate. Learn about financing options, affordability, and real-life examples to help you make an informed decision.
    -Understand different financing options for purchasing real estate.
    -Assess your shop's ability to afford property ownership.
    -Learn the long-term benefits of owning your business premises.
    -Real-life examples to illustrate key points.
    
    Thanks to our partners, NAPA TRACS and Promotive
    Did you know that NAPA TRACS has onsite training plus six days a week support?
    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
    Paar Melis and Associates – Accountants Specializing in Automotive Repair
    Visit us Online: www.paarmelis.com
    Email Hunt: podcast@paarmelis.com
    Get a copy of my Book: Download Here
    Aftermarket Radio Network

    • 27 min
    Are You EV Ready? [THA 388]

    Are You EV Ready? [THA 388]

    Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class

    "Within 15 minutes on the first day, I knew. And I turned to Carm and just said, 'This is going to be really, really good.'" Matt Fanslow

    Recorded at the NAPA Autotech Research and Training Center in Canton, Ohio, Matt Fanslow, Jim Przybylski, and Allen Bass discuss the development and execution of NAPA Autotech's revolutionary EV Ready Training Program. They discuss the intricacies of curriculum design, the importance of hands-on learning, and the benefits of real-world application in training. Tune in for valuable information, industry tips, and a closer look at NAPA's commitment to advancing the automotive aftermarket.

    Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Jim Przybylski, NAPA Autotech

    Allen Bass, Regional Manager, NAPA Autotech Training. Allen's previous episodes HERE

    Show Notes


    Watch Full Video Episode
    Curriculum Development (00:00:01) Introduction to the topic of curriculum development and the challenges faced in training development.
    NAPA EV Ready Training (00:05:41) Description of the NAPA EV Ready Training program and its significance in preparing technicians for electric and hybrid vehicles.
    Real-world Training Approach (00:06:50) Emphasis on the practical, real-world approach of the training program and its relevance to actual field experiences.
    Continuous Improvement (00:09:41) Discussion about the continuous improvement and adaptability of the training content based on feedback from instructors, students, and customers.
    Team Effort in Training Development (00:10:50) Insight into the collaborative effort and teamwork involved in developing and refining training content.
    Hands-on Learning and Flow of Training (00:16:27) Importance of hands-on learning, logical flow, and preparation for effective training delivery.
    Networking and Bonding (00:17:32) Discussion on the importance of networking, bonding, and informal debriefing during training classes.
    Class Size and Safety (00:21:42) Discussion on the ideal class size for hands-on seminars, focusing on safety when dealing with high-voltage systems.
    Owner and Supervisor Engagement (00:24:05) Encouraging owners and supervisors to attend training classes to understand the importance of necessary equipment and changes in the automotive industry.
    EV Lifestyle and Customer Perspective (00:29:50) Exploring the lifestyle and customer perspective of owning an EV, including the convenience and intelligent features of EV vehicles.
    Class Scheduling and Location (00:31:17) Information on the frequency of classes, open participation, and the selection of training locations.
    Future of EV Training (00:33:12) Teasing upcoming advancements in EV training and the industry's focus on high-voltage components.




    Thanks to our Partner, NAPA TRACS

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at a...

    • 34 min
    Are You Using DTCs to Diagnose Vehicles? [E142] - Diagnosing the Aftermarket A to Z

    Are You Using DTCs to Diagnose Vehicles? [E142] - Diagnosing the Aftermarket A to Z

    Thanks to our Partner, NAPA Autotech
    Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.
    Show Notes
    The influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques (00:05:00) Understanding DTCs (00:07:39) Diagnostic strategies (00:12:10) Networking and mentorship (00:17:53) Facebook Groups (00:18:53) Learning from Archives and Mentors (00:22:25) 
    Thanks to our Partner, NAPA Autotech napaautotech.com
    Email Matt: mattfanslowpodcast@gmail.com
    Diagnosing the Aftermarket A - Z YouTube Channel HERE
    Aftermarket Radio Network: https://aftermarketradionetwork.com/

    • 25 min
    Part 4 - A Service Advisor’s Take on Customer Retention with Michael Doherty [E108] - The Auto Repair Marketing Podcast

    Part 4 - A Service Advisor’s Take on Customer Retention with Michael Doherty [E108] - The Auto Repair Marketing Podcast

    Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! 
    Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina. 
    Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and retention. He’ll discuss his unique approach to building lasting client relationships and the importance of genuine care and transparency.
    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
    Lagniappe (Books, Links, Other Podcasts, etc)
    WorldPac - https://www.wtitraining.com/
    Worldpac STX - https://automotivetrainingevents.com/event/stx/
    Traver Technologies: https://traverconnect.com/
    ShopWare - https://shop-ware.com/
    How To Get In Touch
    Group - Auto Repair Marketing Mastermind
    Website - shopmarketingpros.com 
    Facebook - facebook.com/shopmarketingpros 
    Get the Book - shopmarketingpros.com/book
    Instagram - @shopmarketingpros 
    Questions/Ideas - podcast@shopmarketingpros.com 

    • 45 min

Customer Reviews

4.9 out of 5
67 Ratings

67 Ratings

Mizzoulifer ,

Awesome

Awesome podcast with a great a podcaster! We love you Carm!

oliviabaker13 ,

An auto industry favorite!

Auto industry professionals - meet your new favorite podcast! Carm has created an incredible resource for you with Remarkable Results Radio. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

Alex425xyz ,

Great new episode !

Your hosting abilities amazingly allowed Rachel and Roddy to express their personal struggles and experiences. I also loved your analogy of scheduling being like chess, it’s definitely a system that must be done strategically!

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