Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast will interview successful automotive aftermarket professional service entrepreneurs and hear about their business success story. The show will also interview leaders from distribution and manufacturing. Listen to Learn, each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. The stories you’ll hear from our guests will show that Remarkable Results comes in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.
Tires as a Profit Center
Tires as a Profit Center [THA 219]
Did you know that roughly 33% of tires that come through your shop on customer’s vehicles need to be replaced? Are you willing to see that money go to someone else? It’s time to turn your business into a one-stop shop for your customers! Find out how in this episode with shop owners who love tires!
You can also watch the show's video and get the key talking points at remarkableresults.biz/a219
EOS Part 3: People with Barry Barrett
EOS Part 3: People with Barry Barrett [RR 631]
In this Part 3 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer we discuss the vital essence of any business, its people. Are you surrounding yourself with the right people? Are they doing the right job in your business? Do they share the same core values as yourself? Barry challenges the way you think about yourself and your people.
The key talking points for this episode with Barry Barrett reside at remarkablersults.biz/e631
Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]
Guest Host Carolyn Coquillette from Luscious Garage in San Francisco and CEO of Shop-Ware interviews Carm. . The Virtual Shop Tour by Maxmilluan Macdonald from Maximilian MotorSports in Chehalis, WA. Trivia Challenge: What was the classic three-pointed star of Mercedes-Benz meant to initially symbolize? Listen for the fortune cookie wisdom of the week.
ASE Educational Foundation
ASE Educational Foundation [RR 630]
Many of us support education at the high school and college-level giving of our time, guidance, and advice to advisory boards. If you are not I highly recommend getting involved. There are not enough independent voices on advisory boards. This is an important show where you will learn the role of the ASE Education Foundation in our schools and who is the biggest poachers of technician talent.
Find the key talking points for this episode at remarkableresults.biz/e630
Managing Family Business Dynamics
Managing Family Business Dynamics [THA 218]
Too often we are subject to the stereotypes associated with family working in business together...favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business.
The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA
John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN
Joe Hanson, Gordies Garage, Roseville, MI.
Find the key talking points at remarkableresults.biz/a218
Scan Tools Part 1
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=nalu (HERE.)
Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at http://www.L1Training.com (www.L1Training.com). Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith's previous episode https://remarkableresults.biz/remarkable-results-radio-podcast/e375/ (HERE)
Key Talking Points
Scan toolsCapability aspect- leads to stronger marketing and sales with the added capability to have a full-service repair
Cost per use- tools being used daily vs tools purchased with intent on ‘attacking’ certain market/getting a reputation that can get it done (accepting collision jobs, need factory tools)
Buying tools- who should buy them? The owner or technician? When the owner buys the tools they are essentially giving their employees a raise and allows access for every employee to use. The owner needs to invest in shop equipment that their employees need to have to generate profit
Technician retention when an owner buys tools
The owner must include tools on their insurance policy
Training- most shops are underusing their toolsResearch and also read the service information because there is a learning curve with each one
Consider doing once a week training with everyone involved
Specialization- car lines vs certain specialized technicians
Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE)
Find every podcast episode https://remarkableresults.biz/episodes/ (HERE).
Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE).
Customer ReviewsSee All
Just found this podcast and I’m starting to get caught up.
Lots of great info for sure.
South Central Imports
I Love Carm!
Carm Capriotto, the host of this show, is an uplifting force in the auto repair industry. His interviews are interesting, educational, and entertaining. If you want to learn great ideas and techniques about running a successful business in the automotive aftermarket, you want to listen to this podcast every week. It's a gold mine! --Jennifer Filzen
Informative & Accepting
Carm’s podcast is not only fun and engaging but it’s an easy listen. He’s all encompassing welcoming a variety of guests across the industry.