Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast will interview successful automotive aftermarket professional service entrepreneurs and hear about their business success story. The show will also interview leaders from distribution and manufacturing. Listen to Learn, each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. The stories you’ll hear from our guests will show that Remarkable Results comes in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.
Millennial Habits That Turn into Careers - Sara Fraser
Millennials A to Z Part 2 - Sara Fraser [RR 620]
Sara from Haas Performance Consulting will cover a large swath of millennials’ behaviors as it relates to being a customer or a team member in your business. Understanding this important and powerful generation will allow you to embrace them to the fullest. You may have millennial children, customers, nieces, and nephews, you may be one -- Millennials account for a third of the workforce and you need to know their tendencies as it relates to relationships in the workplace and as customers.
The key talking points for this episode with Sara Fraser reside at remarkablersults.biz/e620.
Service Advisor Role Play #5
Service Advisor Role Play #5 [THA 213]
Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and retaining the sale. Lastly, we talked about the effective way in deferring services at the cash-out. All important and vital in building you or service advisor team.
The panel includes Clint White from Shop Vision, Dan McWilliams from Quality Service Center and Ben Lesueur from Oxford Automotive. They put their service advisor strategies for you to follow.
Find ways to compare and improve your confidence and comfort in the face of your customer. Together we have something here. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a213
ASE Update: Approaching 50 Years of Certification Excellence
ASE Update: Approaching 50 Years of Certification Excellence [RR 619]
As a listener, I know how much you care about ASE and the value it brings to your people, your quality, and your commitment to excellence.
Did you know that ASE will be 50 years old next year? I’ve done episodes on ASE yet it is time to get an important update from ASE Sr. Vice President Communications, Trish Serratore.
She will cover what is happening with ASE now and into the future. We talk ADAS, the ASE renewal app, and the future related to remote proctoring and recertification tests at home.
The key talking points reside at remarkablersults.biz/e619.
Never the Cheapest but the Best Value Shop - Travis Guy
Never the Cheapest but the Best Value Shop - Travis Guy [RR 618]
Welcome to the 618th episode of Remarkable Results Radio.
In keeping with my goal to showcase our young owners and their rise to ownership, you’ll love this story as my Guest Travis Guy came into the family business via the hospitality industry. Specifically Disney. Do you think he may have learned a lot about how to embrace a customer? A fun and transparent interview with Travis, He says he sees the flaws we have as an industry and tells it straight about being paid for our worth and value.
Travis Guy hails from Yourba Linda Auto Service, Placentia, CA along with his brother Tim, and Dad Danny makes up the family business. He gives you a refreshing take on the state of our industry from a young owner's perspective. We can learn a few things from Travis.
The key talking points for this episode with Travis resides at remarkablersults.biz/e618.
Thanks for being here in the front row of life in the automotive service business.
Charging What We are Worth
THA 212 Charging What We Are Worth
We are talking about charging what we truly are worth. Yes this topic dives into your reluctance to charge enough so you can sustain a real profitable business. Breaking even is just a hobby. Many don’t feel that they can actually make a real living serving their customer … repairing cars.
This episode exposes the elephant in the room. Emotion is a big driver in your worth and what you charge. Do you truly know the value of your business and your overall cost of doing business? If you did, you would not be working for Free.
Our panel nails this episode in all the proper places. With me is Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre, Maylan Newton, business coach from ESI – Educational Seminars Institute, and Glenn Larson, from Foothill Autoservice, Lake Forest, CA
This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a212
A Shop Fire. What Happened? Prevention? Resolution! Aftermath!
A Shop Fire. What Happened? Prevention? Resolution! Aftermath [RR 617]
We don’t know what the future holds especially when it comes to our businesses. We work hard every day and never expect something would happen to disrupt our world. An important question …. how prepared are we? We all feel horrible when certain tragedies, disasters, or near disasters impact our fellow colleagues.
Matt Fanslow, a strong contributor to the podcast shares his story, of a fire at Riverside Automotive in Redwing, MN that happened in January 2021, It’s a story that you need to hear and let touch you, and then push you toward a total safety, systems, and insurance review. There is a lot to learn in this episode, so bury yourself in the audio and give this episode as homework for your team and then follow it up with a discussion.
Matt Fanslow, is the lead diagnostician and /shop manager and talks about being proactive and learn the things you can do ahead of time to minimize catastrophic failure. The key talking points reside at remarkablersults.biz/e617.
Customer ReviewsSee All
Just found this podcast and I’m starting to get caught up.
Lots of great info for sure.
South Central Imports
I Love Carm!
Carm Capriotto, the host of this show, is an uplifting force in the auto repair industry. His interviews are interesting, educational, and entertaining. If you want to learn great ideas and techniques about running a successful business in the automotive aftermarket, you want to listen to this podcast every week. It's a gold mine! --Jennifer Filzen
Informative & Accepting
Carm’s podcast is not only fun and engaging but it’s an easy listen. He’s all encompassing welcoming a variety of guests across the industry.