300 episodes

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success?

Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.

Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

Remarkable Results Radio Podcast Aftermarket Radio Network

    • Leisure
    • 4.9 • 68 Ratings

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success?

Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.

Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

    The Power of Service Proposals [RR 974]

    The Power of Service Proposals [RR 974]

    Thanks to our Partner, NAPA Auto Care

    Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs.

    Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada. Chris' previous episodes HERE

    Show Notes

    Watch Full Video Episode
    The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients.
    Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market.
    The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience.
    Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications.
    Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles.
    The importance of learning from others (00:16:34) Discussing the value of learning from others' experiences and implementing new ideas in the automotive industry.
    Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry.
    Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling.
    Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation.
    Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas.
    Ensuring safety and reliability (00:25:05) Detailing the company's policy to ensure safety and reliability, including the process of wheel retorquing and client communication.
    Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.


    Thanks to our Partner, NAPA Auto Care

    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

    Connect with the Podcast:

    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

    -Join Our Virtual Toastmasters Club: span class="yt-core-attributed-string--link-inherit-color"

    • 29 min
    Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly Blitz

    Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly Blitz

    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
    Check out their podcast here: https://autorepairmarketing.captivate.fm/
    If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
    In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.

    For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.

    Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.

    He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.

    The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.

    The power of looking outside our industry (00:01:05)
    Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.
    Innovation at the edges (00:03:26)
    Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.
    Examples of disruptors in other industries (00:04:37)
    Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.
    Implementing ideas in auto repair shops (00:09:41)
    Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.

    Connect with Chris:
    chris@autofixsos.com
    Phone:...

    • 12 min
    Level Up Your Automotive Training with Gamification [RR 973]

    Level Up Your Automotive Training with Gamification [RR 973]

    Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

    "Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effectively."

    David Boyes, from Today's Class, discusses how daily gamification on Today's Class' app can enhance engagement and learning through individual and team-based competitions, rewards points, and prizes. “It’s microdosing of training. It’s a set of daily questions on a daily basis."



    David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE

    Show Notes




    Watch Full Video Episode
    Daily Dose of Top Tier Training: Today’s Class [THA 371]: https://remarkableresults.biz/remarkable-results-radio-podcast/a371/
    Today’s Class: Adaptive Learning Technology [RR 879]: https://remarkableresults.biz/remarkable-results-radio-podcast/e879/
    Training Platform (00:01:52) David Boyes talks about his training platform, Today's Class, and its relevance in the industry.
    Gamification and Engagement (00:02:08) The discussion on how gamification can be used to encourage engagement and learning in the automotive industry.
    Gamification Features (00:03:03) The various forms of gamification and its role in enhancing the overall learning experience.
    Rewards Points and Competition (00:04:01) The use of rewards points and individual/ team-based competition as default gamification features.
    Customizing Gamification (00:05:15) How Today's Class can be tailored to fit the unique needs and culture of each organization.
    Incentives and Prizes (00:09:06) The potential for using awards, prizes, and bragging rights to drive desired behaviors.
    Team-Based Engagement (00:07:13) The power of team-based engagement and how it can benefit the overall team dynamic.
    Training Platform Overview (00:07:54) A brief explanation of Today's Class as a training platform with a different approach to traditional online training.
    Variety in Gamification Goals (00:09:06) The importance of variety in gamification goals to keep the learning experience fresh and engaging.
    Innovative Gamification Ideas (00:10:55) Creative ideas and examples of gamification rewards and incentives used by different groups.
    Leaderboards and Competition (00:12:36) The visibility of leaderboards and the inter-competitive play between different shops.
    Collaboration and Contributions (00:17:16) The involvement of parts providers or tool trucks in providing rewards and incentives for gamification.
    Duration of Competitions (00:19:10) The duration of gamification competitions, whether they typically last monthly...

    • 26 min
    Are You Setting Your Employees Up To Fail? [FTR 095]

    Are You Setting Your Employees Up To Fail? [FTR 095]

    Thanks to our Partners, Shop Boss, and 360 Payments

    By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business.

    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE.



    Show Notes




    Watch Full Video Episode
    The challenges in the automotive industry (00:00:06) Discussion about the struggles and shortcomings in hiring and managing employees in the automotive industry.
    Setting up employees for failure (00:01:01) The tendency to bring in new employees without realistic expectations and necessary support, leading to repeated failures.
    Lack of support and training for new employees (00:02:43) Failure to equip new employees with the tools, support, and training needed for success in their positions.
    Creating a toxic work environment (00:03:40) The impact of avoiding confrontations and failing to address issues on creating a toxic work environment and setting employees up to fail.
    Self-awareness and accountability (00:06:34) The importance of self-awareness in how one's actions and words influence the atmosphere and attitude in the workplace.
    Honesty about the challenges and vision of the business (00:08:08) The importance of being honest about the difficulties and vision of the business when bringing in new employees and setting realistic expectations.








    Thanks to our Partners, Shop Boss, and 360 Payments

    Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

    Connect with the Podcast:

    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

    -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

    -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

    -Subscribe on YouTube: https://www.youtube.com/carmcapriotto

    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

    -Follow on Twitter: https://twitter.com/RResultsBiz

    -Visit the Website: a href="https://remarkableresults.biz/" target="_blank"...

    • 10 min
    Daily Weekly Monthly Yearly : When and What should I be Looking for on My Financials? [E127] - Business By The Numbers

    Daily Weekly Monthly Yearly : When and What should I be Looking for on My Financials? [E127] - Business By The Numbers

    Thanks to our partners, NAPA TRACS and Promotive
    In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity.
    Key Takeaways:
    Daily Reviews: Focus on productivity using shop management software.Monthly Reviews: Focus on profitability using financial statements.Key Metrics: Track productivity, profitability, and parts gross profit.Scientific Approach: Identify problems, hypothesize solutions, test, and analyze outcomes.
    
    Thanks to our partners, NAPA TRACS and Promotive
    Did you know that NAPA TRACS has onsite training plus six days a week support?
    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
    Paar Melis and Associates – Accountants Specializing in Automotive Repair
    Visit us Online: www.paarmelis.com
    Email Hunt: podcast@paarmelis.com
    Get a copy of my Book: Download Here
    Aftermarket Radio Network

    • 28 min
    Profit First Update: Cash Management Revolution [THA 389]

    Profit First Update: Cash Management Revolution [THA 389]

    Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class

    Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz's 'Profit First' methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their businesses sustainably. Tune in for insightful discussions on budgeting, cash allocation, and the critical role of business coaching.

    Heather DePriest, American Garage, Chinook, MT. Heather's previous episodes HERE

    Dan Bryant, American Pride Automotive, 5 StoreS, VA

    Show Notes


    Watch Full Video Episode
    Starting Profit First (00:03:01) The challenges of starting the Profit First system and the benefits it brought to their business.
    Impact of Profit First (00:04:11) How Profit First helps with budgeting, tax payments, and managing expenses, leading to significant improvements in their business.
    Issues with Managing Cash (00:06:15) The consequences of not managing cash properly and the stress it can cause for business owners.
    Need for Coaching and Education (00:08:38) Heather and Dan emphasize the importance of coaching and education in implementing Profit First and improving business management.
    Core Principles of Profit First (00:10:15) Dan Bryant explains the core principles of Profit First, including setting up main accounts, allocating percentages, and removing temptation.
    Rhythm and Account Setup (00:15:06) Heather discusses how they simplified their accounts and the importance of finding a supportive bank for setting up multiple accounts.
    Inconvenient Bank and Transfers (00:16:48) Dan explains the concept of the "inconvenient bank" and the purpose of transferring funds to it, emphasizing the removal of temptation.
    Success and Expansion (00:18:57) Dan and Heather share their success story and how Profit First helped them manage cash and expand their business.
    Struggles in Business (00:19:25) Dan and Heather discuss the struggles of business ownership, including talent acquisition and financial challenges.
    Business Expansion and Financial Management (00:21:12) Dan shares insights on business expansion, financial management, and the importance of sustainable profit.
    Team Building and Family Inclusion (00:24:51) Dan discusses team building activities, including the importance of including family members for better participation.
    Profit First and Budgeting (00:25:17) The conversation delves into how Profit First aligns with budgeting and financial planning for the future.
    Tax Allocations and Financial Security (00:26:13) The importance of setting aside funds for taxes and the peace of mind it brings to business owners.




    Thanks to our Partner, NAPA TRACS

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

    Thanks to our Partner, Auto-Fix Auto Shop Coaching

    Proven...

    • 27 min

Customer Reviews

4.9 out of 5
68 Ratings

68 Ratings

Mizzoulifer ,

Awesome

Awesome podcast with a great a podcaster! We love you Carm!

oliviabaker13 ,

An auto industry favorite!

Auto industry professionals - meet your new favorite podcast! Carm has created an incredible resource for you with Remarkable Results Radio. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

Alex425xyz ,

Great new episode !

Your hosting abilities amazingly allowed Rachel and Roddy to express their personal struggles and experiences. I also loved your analogy of scheduling being like chess, it’s definitely a system that must be done strategically!

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