Diagnosing the Aftermarket A to Z

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Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.

24M AGO

We All Want to Be Special [E177]

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Key Highlights:Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth. Vision Conference Recap: Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.He highlights the hands-on training sessions he participated in, including:Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions. Key Takeaways from Vision: HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles. Personal Reflections and Connections: Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumgartner, Matt Hall, Kevin Looney, and others.They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories. Behind-the-Scenes Stories: Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history. Themes of Authenticity and Sharing Knowledge: Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time. Filling Your Own Bucket: Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without...

28 min
MAR 5

Pre-VisionKC 2025 Mailbag [E176]

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Key Topics Discussed:Blade Runner Monologue Appreciation: Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity. The Role of Luck in Success: Matt discusses the often-overlooked role of luck in achieving success.He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others. Mailbag Questions: Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions. Upcoming Events and Classes: Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics. Key Takeaways:Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions. Memorable Quotes:"All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade...

25 min
FEB 26

Fuel Trims [E175]

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Introduction:Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot. Key Challenges in Discussing Fuel Trims:The more you learn about fuel trims, the more nuanced and complex the topic becomes.It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.Fuel trims are just one piece of data that must be factored into a broader diagnostic process. What Are Fuel Trims?Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen. Two Primary Fuel Systems:Speed Density Systems: Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.Engine control algorithms tend to be more complex. Mass Airflow (MAF) Systems: Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.Simpler in design compared to speed density systems.Modern systems often blend elements of both speed density and MAF systems. Closing Thoughts:Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples. The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The...

34 min
FEB 19

A Billion Monkeys vs Goals [E174]

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Key Topics Discussed:The Infinite Monkey Theorem: Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes. Leadership and Communication in the Workplace: Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right. The Role of Communication in Relationships: Clear communication is essential not just in the workplace but in all relationships.Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.Direct communication, though uncomfortable at first, improves over time and leads to better outcomes. Translating These Ideas to Auto Repair: In the repair shop, having a clear diagnostic and repair process is crucial.Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge. The Importance of Following Procedures: Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.Following established procedures ensures consistency and provides a fallback in case of disputes or litigation. Key Takeaways:Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills. Memorable Quotes:"If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right.""The moral of this episode is: Don't expect miracles without clear communication and direction.""Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes." The Aftermarket Radio Network: a...

19 min
FEB 12

Ford APIM and Jeep WCM Adventure [E173]

Thanks to our Partner, NAPA Autotech In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios. Key Topics Covered: 2013 Ford Edge SYNC System Connectivity Issue Problem: Intermittent cell phone disconnection from the SYNC system. Diagnostic Process: No DTCs (Diagnostic Trouble Codes) found. Matt linked his phone to the system and tested it without issues. Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured. Challenges: Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System). Encountered issues with a USB driver link and access problems. After multiple attempts, the SYNC system displayed a black screen. Resolution: Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM). Verified the update through Ford’s SYNC website and Motorcraft service. The client confirmed the connectivity issues were resolved. Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key. 2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement Problem: After replacing the WCM, the shop couldn’t add keys to the system. Diagnostic Process: The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM. Attempted to add keys but failed, suspecting the keys were locked. Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable. Challenges: Discovered the PIN code provided by the dealer was incorrect. The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM. The shop had to replace the WCM again with the correct PIN code. Resolution: Matt used an Xhorse tool to unlock and renew the original keys. Successfully added the original keys and performed a PEM replacement. The vehicle was fully functional. Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential. Key Lessons from the Episode: Importance of Software Updates: Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones). Always check for updates and follow proper procedures when programming modules. Challenges with Aftermarket Tools: Aftermarket tools can have limitations, especially with complex systems like proxy key systems. OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming. Persistence and Problem-Solving: Complex issues may require multiple troubleshooting steps and collaboration with other professionals. Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues. Client Communication: Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction. Action Items: Ford Edge: Verify the APIM update was...

22 min
FEB 5

Top Online Training Resources for Automotive Technicians [E172]

Thanks to our Partner, NAPA Autotech Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals. Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

28 min
JAN 29

Insights Into Tragedy: Addressing Intimate Partner Homicide [E171]

Thanks to our Partner, NAPA Autotech Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk. Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

1h 19m
JAN 22

Real Mechanic Reacts: Google's Top Auto Repair Questions [E170]

Thanks to our Partner, NAPA Autotech Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions. Watch Full Video Episode Show Notes with Timestamps React Video (00:00:00)Google's Top Questions (00:01:20)Why Does My Car Battery Keep Dying? (00:01:26)Vibration When Stopping (00:03:10)Why Does My Car Shake When I Drive? (00:04:57)Squeaking When Turning (00:08:32)Shaking When Accelerating (00:10:09)Bad Smell from AC (00:11:44)Shaking When Braking (00:14:52)Gas Leaks and Evaporative Emission Systems (00:15:38)Importance of Oil in Engines (00:17:59)Napa Auto Tech Training Programs (00:20:49)Causes of Car Overheating (00:22:04)Why Cars Need Gas (00:23:39)Reasons for Cars Burning Oil (00:24:01)Backfiring and Misfires in Cars (00:26:05)Expiration of Car Seats (00:27:14)Mechanics' Pricing and Value (00:28:20)Why Mechanics Wear Gloves (00:30:42)Mechanics and Chemicals (00:31:44)Mechanics' Pay (00:31:59)Skill Levels in Auto Repair (00:32:06)Wage Misconceptions (00:33:29)Honesty in the Trade (00:35:09)Uniforms and Image (00:36:39)Charging for Diagnostics (00:39:44)Comparing Auto Repair to Other Professions (00:42:12)What Mechanics Do (00:43:36)Hourly Rates and Costs (00:45:58)How do mechanics get paid? (00:47:26)Flat rate pay explained (00:47:37)Charging for diagnostics (00:52:36)The demand for mechanics (00:54:41)Passion for automotive work (00:57:00)Certifications and training (00:59:04)Handling car emergencies (01:00:39)Dealing with car recalls (01:01:29)What to do if a car is stolen (01:02:03)Carbon Monoxide Concerns (01:03:13)What to Do If Your Car Is Hit While Parked (01:04:24)Insurance Company Guidance (01:04:40)Reacting to Answers and Feedback (01:05:07) Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: a href="mailto:mattfanslowpodcast@gmail.com"...

1h 6m

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4.7

out of 5

15 Ratings

Love it!

12/08/2022

Mizzoulifer

Love the podcast! Keep it up!
Great Show!

01/01/2022

stahuskies

This is a great show and refreshing because it addresses a lot of topics that are often overlooked especially for the automotive field!