Diagnosing the Aftermarket A to Z Aftermarket Radio Network

Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.
Show Notes
The trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/

Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers.
Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com
Show Notes
Hiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repairBuilding a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/

Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 
Show Notes
Watch Full VideoThe Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.
Thanks to our Partner, NAPA Autotech https://napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/

Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.

Aftermarket Radio Network

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast


Show Notes



Watch Full Video RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests. Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team. The success of the Aftermarket Radio Network (00:07:59) The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast. The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected. The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record. The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast. Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing...

"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."
Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.
Show Notes
High Voltage Tooling and Battery Reconditioning (00:02:59) The Importance of Diag Techs (00:15:52) The Role of Diag Techs in Shop Profitability (00:17:07) The importance of reaching out for support (00:24:06)Challenges of Fleet vehicles (00:25:33) GWAR (00:39:41) Metal Music and Test Scores (00:42:15) The challenges of teaching classes (00:47:34)The profitability of mobile technicians (00:50:15)The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/

"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."
"The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."
Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/