Diagnosing the Aftermarket A to Z

4.7 (13)
AUTOMOTIVE
UPDATED WEEKLY

Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.

1 DAY AGO

Branding... like Yellowstone [E161]

Thanks to our Partner, NAPA Autotech Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship. Show Notes Discussion on "Yellowstone" (00:01:11)Branding in the Context of the Show (00:03:43)Employee Branding and Culture (00:05:15)Uniforms as Symbols of Value (00:06:34)Importance of Team Support (00:07:55)Continuous Improvement in the Workplace (00:10:35)Character Growth and Skill Development (00:12:52)Setting Expectations for Employees (00:14:13)Valuing Employee Contributions (00:16:55) Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size....

20 min
NOV 13

Poker Theory And Automotive Diagnostics With Rich Falco [E160]

Thanks to our Partner, NAPA Autotech Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics. Show Notes Watch Full Video EpisodeDiscussion on Poker (00:01:02)Evolution of Poker Strategies (00:02:22)Game Theory and Diagnostics (00:04:35)Common Misunderstandings (00:12:07)Real-World Diagnostic Scenarios (00:13:26)Electric Vehicle Training (00:15:46)Power Window Diagnosis (00:16:44)Poker Predictions (00:18:05)Understanding Poker Players (00:19:01)Reading Opponents (00:20:14)Experience in Diagnostics (00:22:03)The Importance of Training (00:23:22)Shop Culture Changes (00:26:09)Technology in Poker (00:30:21)AI and Diagnostics (00:31:08)Access to Training Resources (00:32:07)Young Technicians' Knowledge (00:33:05)Poker vs. Automotive Diagnostics (00:33:24) Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The...

37 min
NOV 6

The Power of Curiosity [E159]

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. Show Notes Curiosity vs. Judgment (00:01:18)Scientific Method in Diagnostics (00:03:00)Understanding Electrical Systems (00:04:25)Preparing for New Technologies (00:07:01)Curiosity in Management (00:08:16)Exploring Performance Issues (00:09:39)Identifying Systemic Issues (00:13:05)Open Communication in the Workplace (00:14:12)Customer Interactions and Curiosity (00:15:29)Cultural Impact of Judgment (00:17:50)The Importance of Curiosity in Diagnostics (00:19:10)Curiosity in Personal Relationships (00:20:16)Curiosity as a Tool Against Judgment (00:21:30) Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. a href="https://chriscotton.captivate.fm/"...

22 min
OCT 30

Great Expectations with Margaret Light [E158]

Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships. Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships. Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

1h 7m
OCT 23

Geeking Out With The Motor Oil Geek [E157]

Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr. Lake Speed Jr. https://www.speediagnostix.comwww.youtube.com/@themotoroilgeek Show Notes Discussion on Friction and Lubrication (00:00:45)Oil Analysis Services (00:02:12)Importance of Trend Analysis (00:03:13)Interpreting Oil Analysis Data (00:05:29)Evidence-Based Diagnosis (00:06:34)Identifying Head Gasket Leaks (00:07:22)Comparing Testing Methods (00:09:10)Experience in Oil Analysis (00:11:47)Early Detection of Engine Issues (00:12:43)Fuel Dilution Problems (00:13:18)Diesel Engine Challenges (00:17:11)Diagnostic Value of Oil Samples (00:18:55)Ecosystem of Vehicle Data (00:19:57)Value to Vehicle Owners (00:21:19)Misunderstandings About Motor Oil (00:22:45)Data-Driven Decisions (00:25:01)Importance of Filtration (00:26:24)Foam and Lubrication Properties (00:30:18)The Impact of Innovation (00:32:08)Rules Evolving from Success (00:32:30)Promoting Oil Analysis (00:32:46) Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ a...

34 min
OCT 16

Integrity, Bias, and The Cobra Effect [E156]

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success. Integrity and ethical behavior in the automotive repair industryThe impact of reward systems on technician behaviorFlat-rate compensation and its implications for ethical practicesManipulation and deception in competitive environmentsThe "cobra effect" and unintended consequences of reward systemsThe importance of maintaining professional integrityFinancial literacy and its role in decision-making for techniciansStrategies for continuous improvement in business practicesThe relationship between compensation structures and quality of work Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. a href="https://chriscotton.captivate.fm/" rel="noopener noreferrer"...

22 min
OCT 9

Relatively Speaking about Relative Compression [E155]

Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests. Show Notes ACCESS PICO FILES: https://bit.ly/3NgSdvOOverview of Electric Motor Current (00:00:11)Pico Scope Software (00:01:23)Understanding Waveforms (00:02:25)Setting Up Current Probes (00:04:09)Disabling the Fuel System (00:06:14)Configuring the Oscilloscope (00:07:18)Testing Current Consistency (00:10:35)Application to Other Electric Motors (00:12:55)Interpreting Waveform Patterns (00:16:13)Relative Compression Test Overview (00:17:25)Interpreting Waveform Peaks (00:18:34)rs.Identifying Global Compression Issues (00:19:54)Using Amplitude Cursors (00:21:04)Diagnosing Ignition Timing (00:24:23)Visual Confirmation of Cylinder Count (00:26:33)Identifying Misfiring Cylinders (00:27:38)Analyzing Low Compression Waveforms (00:30:06)Understanding Air Spring Effects in Engines (00:34:04)

39 min
OCT 2

Do You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154]

Thanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees. Show Notes Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058The Importance of Relationships (00:02:50) Insights from John Gottman (00:04:09)Creating a Safe Space for Clients (00:07:02)Understanding Validation (00:08:22)Consequences of Invalidating Feelings (00:09:35)The Role of Safe Spaces for Employees (00:11:50)Open Dialogue and Solutions (00:13:01)Addressing Client Concerns (00:14:15)Escalation of Emotions in Interactions (00:15:38)Reassuring Clients During Tensions (00:18:02)Creating Trust in Relationships (00:19:10)Building Client Loyalty (00:22:51).Proactive Communication Strategies (00:26:20)The Impact of Empathy on Business (00:27:36) Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details. Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ a href="https://huntdemarest.captivate.fm/" rel="noopener noreferrer"...

30 min

See All (171)

4.7

out of 5

13 Ratings

Love it!

12/08/2022

Mizzoulifer

Love the podcast! Keep it up!
Great Show!

01/01/2022

stahuskies

This is a great show and refreshing because it addresses a lot of topics that are often overlooked especially for the automotive field!