WhatsApp for What’s Down Colour of Innovation

Sometimes the best solutions are right in front of us!
This is a story of how UNDP Lebanon is using WhatsApp, one of the world’s most popular messaging applications, to help people speak their minds and shape their own narratives.
Using WhatsApp, UNDP Lebanon created a mechanism to capture individual stories and gain deeper insights into daily frustrations and tensions among Syrian refugees and host communities in Lebanon.  These insights are leading to more effective planning and programming to respond to these tensions before they boil over.
Produced by Jennifer Colville and Sowt | صوت