Why Decision Making Needs Dialogue The Customer Mission Podcast with Andrea Belk Olson

Consider a situation where a major change for an organization is being debated amongst a leadership team. The group discusses the pros and cons, evaluating whether it should be implemented and if it will produce the outcomes they're trying to achieve. After a lengthy back-and-forth, they choose to proceed. However, the results fall short of expectations. Does this sound familiar? Why does this occur? I'd guarantee that a lack of dialogue between the front line and the leadership team help facilitate the failure.