Winning Together in SaaS | TDSU Ep. 14 Lifetime Value

Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams. Who owns what? Who runs the show? How can a customer success manager serve his peers and his customers simultaneously? Timestamps:00:00:00 - A revelation00:01:36 - The Importance of cross-functional collaboration in SaaS orgs00:03:54 - The Challenging Relationship Between the Customer Success Manager and Product Development00:05:10 - The role of cross-collaboration in product...