The Internet Report ThousandEyes

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. 
Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period.
They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience.
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CHAPTERS:00:00 Intro01:11 Navigating U.S. Tax Season and Spikes in Demand06:37 Pulse Update: Outage Analysis06:40 Apple Outage: App Store, TV+, and Music13:35 WhatsApp, Other Meta Services Disrupted15:04 Square Outage17:19 Performance as a Cyber Indicator: XZ Utils20:48 Panera Bread Outage22:33 Ray AI Disruption24:13 Outage Trends: By the Numbers27:05 Get in Touch 
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations.
For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks.
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CHAPTERS00:00 Intro01:09 Payment and Ordering Systems Cut Out at McDonald’s04:36 Disruptions at the DMV08:48 Cable Cut in West Africa10:16 Another Fiber Cut, but With Layered Redundancy14:12 PlayStation Network, GeForce Now Experience Issues16:21 Get in Touch 
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For more insights, check out these links:
- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast
- Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications.
Meta experienced issues with its log-in process, Discord navigated unexpectedly high load volumes, Comcast dealt with 100% packet loss in part of its backbone, and—the following day—LinkedIn worked its way through a backend issue.
These incidents each leave valuable reminders for NetOps teams as they seek to minimize downtime and assure exceptional digital experiences.
Tune in to the episode to learn more and also gain insight into the latest outage numbers and trends.
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CHAPTERS:00:00 Intro00:58 Comcast Outage05:09 Meta Outage09:38 Discord Disruption10:25 LinkedIn Outage13:22 DIRECTV Service Disruption15:25 Outage Trends: By the Numbers17:03 Get in Touch 
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For more insights, check out these links:
- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-meta-linkedin-comcast-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast
- Explore the outages in the ThousandEyes platform (no login required):Comcast Outage: https://afplzaqpehynhosldcqefycfhqqcrbzh.share.thousandeyes.com LinkedIn Outage: https://anxjzezcpptrnpodjucgzzixdkldguzm.share.thousandeyes.com 
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead.
Tune in to learn more about what happened during these incidents, as well as hear our commentary on the recent outage impacting AT&T. Use the timestamps below to jump to the sections that most interest you: CHAPTERS:00:00 Intro00:59 AT&T outage impacts cellular services nationwide04:40 Australian banks appear to lose online and app-based services for 24 hours07:46 Google Cloud metadata store faces sudden demand spike09:19 Front’s “large unexpected increase in web traffic”10:23 Box experiences outage as third-party network component fails11:23 Minnesota State University Moorhead’s case study on good visibility12:44 Outage trends: By the numbers15:35 Get in touch 
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For more insights, check out these links:
- Explore the Front disruption in the ThousandEyes platform (no login required): https://aczocbxpamiipkdqnaqdedkytwhlfjtw.share.thousandeyes.com?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident.
Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a service), setting up a new contact center to re-establish lines of communication, and reverting to manual processes.
Tune in to learn more about what happened during these and other recent incidents.
CHAPTERS:00:00 Intro01:00 Square Outage Impacts “Multiple” Services04:18 Applied Digital’s Multi-week Data Center Issue07:14 UC Berkeley Data Center Outage08:44 Russia .ru Domain Outage10:05 Cyber Attack at Lurie Children's Hospital11:36 Outage Trends: By the Numbers15:55 Get in Touch
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For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast
In EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast
And also check out these links:
- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-outage-and-more-news?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast
- Explore the .ru domain outage in the ThousandEyes platform (no login required): https://awuyqonlmzxmvizsdcgevvdhcbzervks.share.thousandeyes.com?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security.
Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance.
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CHAPTERS00:00 Intro01:09 Evolving Security Landscape04:53 Security Excellence & Optimal Digital Experience10:13 Sovereignty of Data in Flight14:57 Key Takeaways15:55 Get in Touch
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 
And follow us on X: @thousandeyes