Money Majlis Suvo Sarkar

In this episode 3 of Money Majlis, Suvo Sarkar focuses on the topic of service excellence in banks, or the lack of it. In an impassioned talk, he analyses the reasons for poor service quality in the banking industry and suggests the best options to address it.



In conversation with Suhail bin Tarraf, the group chief operating officer of First Abu Dhabi Bank, Suvo discusses how banks should transform the end-to-end service experience and what FAB is doing to lift its game to wow customers.



Listen in to this interesting episode to understand the service strategy of the largest bank in the UAE.

Welcome back to a brand new episode of Money Majlis! Following the fantastic feedback from our debut episode on the future of money, we’re excited to delve deeper into the world of banking. This time, Suvo Sarkar is joined by Jayesh Patel, CEO of Wio Bank, the standalone neo-bank from Abu Dhabi that is making waves in the region with its cool UX, innovative products, and rapid growth in customer base.



In a wide ranging conversation, Jayesh talks about the secret of turning a profit within 2 years, about creating differentiation from incumbent banks, about managing the work culture of Generations Y and Z, and about his plans for an IPO.



Tune in now to get insights from an episode full of wisdom and wit from the leader of one of the most promising fintechs in the Middle East. And send us your feedback or questions to suvo@moneymajlis.com



For more information on Wio Bank, please visit : www.wio.ae

Introducing the inaugural episode of "Money Majlis," the first-of-its-kind podcast dedicated to exploring the dynamic intersection of money, banking, and technology in the Middle East and beyond. 

In the first episode of Money Majlis, Suvo Sarkar interviews Ronit Ghose, senior banker, accomplished futurist and recent author of “Future Money”, about what will shape the future of money and banking. In a free-flowing conversation replete with interesting personal anecdotes, Suvo and Ronit explore what’s next for neobanks, why super-apps don’t work in most countries and what skills the younger generation need to make their careers future-proof.

Expect engaging discussions, expert insights, and practical advice to keep you ahead in finance and tech. Don't miss out!



Money Majlis will be published once every 2 weeks. Please send your feedback and comments on this podcast to : suvo@moneymajlis.com

 

Connect with Suvo Sarkar: linkedin.com/in/suvosarkar

 

To buy Ronit Ghose’s book “Future Money”, and get a 20% discount as a listener of the Money Majlis podcast, please visit the publisher’s website and use the discount code “MAJLIS”:  www.koganpage.com/future-money