On Call with Insignia Ventures

Insignia Ventures Partners
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On Call with Insignia Ventures Podcast

Start your week with new ~30 min calls every Tuesday! Learning what it takes to build an impactful and enduring company in emerging markets globally is just a call away. Join Insignia Ventures' resident storyteller Paulo Joquino and founding managing partner Yinglan Tan on call with the likes of Indonesian unicorn founders, Dianping's founder, Alibaba Global Initiatives founder, MercadoLibre co-founder and former COO, veteran Japan SaaS VC, and more! Get diverse perspectives as they share origin stories, learnings on company building, and unique approaches to leadership.

  1. Cassandra Loh on the company culture behind Intellect driving mental healthcare access globally | Call 170

    4 SEPT

    Cassandra Loh on the company culture behind Intellect driving mental healthcare access globally | Call 170

    What kind of organization and culture does it take to foster the growth of a business driving mental health care access globally?  Our conversation continues with Intellect VP of Partnerships & Solutions Cassandra Loh. This episode we delve deeper into the inner workings of Intellect’s organization and how that has impacted her role driving global growth of the company. How do they marry the B2C and B2B2C features of the business? How do they ensure strategic partnerships are long-term? How does the partnerships team align with product, clinical, operations teams?  How has she evolved as a leader in Intellect and what has she learned from working alongside leaders like CEO and co-founder Theo as well as CEOs of their partner organizations?  Missed part one of the conversation? Watch the episode here. Timestamps (00:00) Have you watched part 1? (00:10) Highlights; (01:44) Driving global growth through Intellect’s unique approach to its B2C and B2B2C features; (08:19) Partnerships for the long-term; (10:17) Keeping a global company agile; (12:15) Cass’s Make or Break Moment at Intellect; (16:10) The psychology of working at mental health startup; (18:48) Rapid Fire Round; About our guest Trained academically in communications, with a strong interest and solid experience in Healthcare and Wellness, Cassandra Loh is an advocate of demystifying healthcare and making healthcare accessible for all. She has been working in the healthcare and wellness space for the last decade.  As the VP of Partnerships & Solutions at Intellect, she builds and maintains Intellect’s strategic and distribution partnerships regionally, builds Intellect’s regional expansion markets’ growth strategy, oversees Intellect’s consulting and solutioning arm, and oversees Intellect’s chain of clinics. She was Health and Wellness Lead at Cigna Singapore, and before that Manager of Innovation and Growth at Parkway Pantai Limited, under IHH Healthcare.  She received her Bachelors’ in Communication from the University of Buffalo, her Master’s in Communications Management from Singapore Management University, and her postgraduate diploma in Counseling Psychology from the College of Allied Educators.  The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    27 min
  2. Cassandra Loh on growing the global presence of Intellect's mental healthcare platform | Call 169

    28 AUG

    Cassandra Loh on growing the global presence of Intellect's mental healthcare platform | Call 169

    Launched in May 2020, Intellect today counts 3.5 million users globally, with services available in 30 languages and comprehensive local networks of mental healthcare providers across 60 countries worldwide. Its enterprise solution has been rolled out for multinational companies including Singtel, Shell, Merck, Schroders, as well as institutions like NTU, NUS, and the Singapore government.  A key driver of Intellect’s global expansion has been its ability to “build the market”, especially in a space that demands varying levels of education depending on the market. Unlocking these opportunities to “build the market” is its Partnerships & Solutions team led by VP Cassandra Loh (Cass).  We go on call with Cass to learn more about Intellect’s approach to global expansion, taking case studies in Singapore, Japan, and the US. How do they navigate the specific nuances of different markets? How do they prioritize hyperlocalization to deliver a world-class solution?  We also get a sneak peek behind how Cass’s own career led to a key piece in Intellect’s ongoing global expansion, their strategic partnership with IHH Healthcare.  Timestamps (00:05) Highlights; (01:17) Introduction; (03:13) Driving Partnerships for Asia’s Leading Mental Health Care Platform; (07:57) Partnerships in Intellect’s Global Presence: Singapore, Japan, and the US; (18:21) The Backbone of Intellect’s Global Partnerships Strategy; (21:57) Bringing Mental Health into Primary Care: Intellect's First Offline Clinic; (25:14) Realizing Intellect’s Global Impact; (27:53) Stay tuned for Part 2; About our guest Trained academically in communications, with a strong interest and solid experience in Healthcare and Wellness, Cassandra Loh is an advocate of demystifying healthcare and making healthcare accessible for all. She has been working in the healthcare and wellness space for the last decade.  As the VP of Partnerships & Solutions at Intellect, she builds and maintains Intellect's strategic and distribution partnerships regionally, builds Intellect's regional expansion markets' growth strategy, oversees Intellect's consulting and solutioning arm, and oversees Intellect's chain of clinics. She was Health and Wellness Lead at Cigna Singapore, and before that Manager of Innovation and Growth at Parkway Pantai Limited, under IHH Healthcare.  She received her Bachelors’ in Communication from the University of Buffalo, her Master’s in Communications Management from Singapore Management University, and her postgraduate diploma in Counseling Psychology from the College of Allied Educators.  The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    29 min
  3. Why this ecommerce BNPL exec made the leap to B2B commerce | Fluid CEO & co-founder Trasy Lou Walsh

    13 AUG

    Why this ecommerce BNPL exec made the leap to B2B commerce | Fluid CEO & co-founder Trasy Lou Walsh

    Lending is not for the faint of heart. But when Trasy Lou Walsh found the right partners to embark with on her first startup venture, she took the leap and started Fluid. With Fluid, she is working to bring consumer-level payment experiences to B2B ecommerce transactions, starting with handling buyer payments to suppliers (i.e., buy now pay later for B2B). Trasy goes on call with us to talk about what makes BNPL for B2B different from B2C (even across industries), how they have navigated the early challenges of building a lending business model (e.g., bringing a CFO on board, securing MNC clients like Coca Cola, etc.), and how building Fluid as its CEO has impacted her own perspective on entrepreneurship and motherhood. Timestamps (00:05) Highlights; (00:36) Becoming a founder; (06:12) Fluid’s first client and first VC; (11:58) Bringing consumer-level fluidity to B2B payment experiences; (20:58) The culture and talent needed to revolutionize B2B payments (24:59) Reflections on the future and the past; (30:00) Rapid Fire Round; About our guest Trasy Lou Walsh is CEO and Co-founder of Fluid. Prior to Fluid, she was Regional General Manager at BNPL startup Atome. Before that she was Head of Restaurant Operations at Uber Eats Asia Pacific. She received her MBA from HKUST Business School as well as an executive education at Harvard Business School. Follow Trasy on LinkedIn for more updates on Fluid Follow us on LinkedIn for more updates Check out Insignia Business Review for more insights Subscribe to our monthly newsletter for all the news and resources The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    36 min
  4. Everyone Has A Treasury Problem And The Modularized “CFO Office” Solution With Finmo CEO David Hanna | Call 167

    31 JUL

    Everyone Has A Treasury Problem And The Modularized “CFO Office” Solution With Finmo CEO David Hanna | Call 167

    More than two decades into his career in risk and compliance roles across PayPal, EY, ING, Rapyd, etc., David decides to not settle but go the other way -- start a company to bring “sexy” back to treasury. Timestamps (00:04) Highlights; (00:38) Everyone has a treasury problem; (04:07) Why is there a treasury problem and what recent bank runs have to do with it; (09:53) How it helps to have the grandfather of PayPal in Asia, and licenses too; (16:23) Are you sure you want to do this (so late in your career)?; (20:36) How global companies are bringing on the next generation of fintechs like Finmo; (25:36) Finmo’s modularized approach to solving the treasury problem; (34:04) Bringing sexy back to treasury by tackling the problem in reverse; (37:59) Rapid Fire Round; About our guest David Hanna is CEO and Co-founder of Finmo. He has had more than a 20-year career in risk and compliance leadership roles. Prior to Finmo, he was Chief Risk and Compliance Officer at Rapyd, spent more than six years as Regional Director for Enterprise Risk and Compliance at Paypal, and more than six years as Senior Manager of Compliance and Regulatory at EY. He graduated from La Trobe University with a degree in Business Management. Follow David on LinkedIn for more updates on Finmo: https://www.linkedin.com/in/paymentnerd/ Follow us on LinkedIn for more updates: https://www.linkedin.com/company/insignia-ventures/ Check out Insignia Business Review for more insights: https://review.insignia.vc/ Subscribe to our monthly newsletter for all the news and resources: https://review.insignia.vc/ The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    41 min
  5. SuperApp execs' toughest challenge driving retail innovation in rural Indonesia | Call 166

    13 JUN

    SuperApp execs' toughest challenge driving retail innovation in rural Indonesia | Call 166

    We’re back with Nadira Zahiruddin and Gisella Tjoanda, VP of Innovation and VP of Business Development, respectively, at SuperApp (Super), the leading social commerce platform in Indonesia, innovating the future of retail in underserved areas in the country. In Part 1, we got caught up on Super’s business, how it's developed and evolved over the last year, especially when it comes to developing its portfolio of private label and exclusivity brands that contribute significantly to the business’s path to profitability.  In Part 2, we focus more on how Nadira and Gisella have grown as leaders since we last talked to them, and the most challenging and fulfilling parts of working at Super. Timestamps Timestamps (03:13) Highlights; (04:02) Introduction; (05:23) The Latest on SuperApp’s Path to Profitability: Private Label; (09:09) Growing Private Label and Exclusivity Brands; (16:21) Evolving Consumer Retail Behavior in Rural Indonesia; (19:08) How Much Closer To Becoming the Store-Less Walmart of Indonesia?; (23:12) Stay Tuned for Part 2 Next Week; The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    22 min
  6. The Brand Portfolio Strategy Behind the Store-Less Walmart of Indonesia with SuperApp VP of Innovation Nadira Zahiruddin and VP of Business Development & Strategy Gisella Tjoanda | Call 165

    5 JUN

    The Brand Portfolio Strategy Behind the Store-Less Walmart of Indonesia with SuperApp VP of Innovation Nadira Zahiruddin and VP of Business Development & Strategy Gisella Tjoanda | Call 165

    SuperApp VP of Innovation Nadira Zahiruddin and VP of Business Develompent & Strategy Gisella Tjoanda return to On Call with Insignia to give us the latest on Super’s growing portfolio of 36 private label and exclusivity brands, covering a wide variety from skincare products to mineral water. They share how SuperApp’s social commerce network of 48,000 agents is innovating the way these brands are developed/partnered, priced, and distributed across rural Indonesia, transforming everyday goods retail for communities from East Java to South Sulawesi. They also share how these brand development and partnerships are critical to SuperApp's monetization and path to profitability as a leading social commerce and retail innovation company in Indonesia. Timestamps (03:13) Highlights; (04:02) Introduction; (05:23) The Latest on SuperApp’s Path to Profitability: Private Label; (09:09) Growing Private Label and Exclusivity Brands; (16:21) Evolving Consumer Retail Behavior in Rural Indonesia; (19:08) How Much Closer To Becoming the Store-Less Walmart of Indonesia?; (23:12) Stay Tuned for Part 2 Next Week; The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    21 min
  7. Fazz exec Mark Hew on keeping the underdog mindset alive as a post-Series C regional fintech | Call 164

    22 MAY

    Fazz exec Mark Hew on keeping the underdog mindset alive as a post-Series C regional fintech | Call 164

    Our conversation with Mark Hew continues in this episode. The Chief of Staff and Head of Payments and Agents Business for regional fintech group Fazz spends part 2 sharing with us his approach to leadership and sustaining an underdog / David vs Goliath culture (find out what SOS means) in an organization as diverse and as mature as Fazz’s. Revisit part 1 where he talks about Fazz’s evolution from agent network for financial services to payments infrastructure company Timestamps (00:00) Missed Part One? Check it out first; (00:07) Highlights; (01:03) From Head of People to Chief of St(u)ff: Professionalizing Fazz; (07:04) Keeping the Underdog Mindset Alive; (15:39) What Keeps Mark Going Fazz; (18:02) Rapid Fire Round; The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    24 min
  8. Fazz exec Mark Hew on approaching growth from payments differently from other fintechs | Call 163

    15 MAY

    Fazz exec Mark Hew on approaching growth from payments differently from other fintechs | Call 163

    We've been able to document the journey of fintech Fazz all the way back since our podcast started in 2020 with the CEO and co-founder, Hendra Kwik’s origin story. We've followed their evolution into what is now a regional FinTech group through a merger with Xfers.  We also got to talk to Tianwei Liu, co-founder of Xfers, who is now the group deputy CEO of Fazz, about different topics from his journey building Xfers and joining forces with Payfazz (2022) to the future of payments in the region with blockchain technology and compliant stablecoins (2024). Today, we're joined by another leader from Fazz, Mark Hew, the Business Unit head for Payments and Agent Network in Indonesia, as well as Chief of Staff of the company.  In part one of our conversation with him, he talks about Fazz’s evolution into a payment infrastructure company, his evolving role in the company, and how the company has weathered the tech boom and bust in recent years. Timestamps (00:49) Introducing Mark Hew; (02:42) The Fast Track to Fazz; (05:39) Leadership Evolving with Fazz; (12:01) Building a Payment Infrastructure Leader, from Agent Networks for Rural Indonesia to Blockchain Technology for Web3; (16:47) Make or Break Corner; (19:13) Stay tuned for part 2 next week! The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.

    20 min
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Start your week with new ~30 min calls every Tuesday! Learning what it takes to build an impactful and enduring company in emerging markets globally is just a call away. Join Insignia Ventures' resident storyteller Paulo Joquino and founding managing partner Yinglan Tan on call with the likes of Indonesian unicorn founders, Dianping's founder, Alibaba Global Initiatives founder, MercadoLibre co-founder and former COO, veteran Japan SaaS VC, and more! Get diverse perspectives as they share origin stories, learnings on company building, and unique approaches to leadership.

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