FWRD: An EasyCare Podcast

Corey M Smith Fixed Operations Training Manager For EasyCare
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FWRD: An EasyCare Podcast Podcast

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith. With Corey's extensive background as a training professional, each episode delves deep into the automotive, powersports, RV, and marine industries. Corey brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.

  1. 5 DAYS AGO

    83. FWRD- Empathetic Engagement, retaining Advisors and Technicians in today's dealership. With Don Andres Owner/President of Auto SCT Consulting & Training

    In this episode, host Corey Smith chats with Don Andres, owner of Auto SCT Consulting and Training. They discuss challenges in auto service departments and share insights on managing chaos and improving efficiency. You'll also learn strategies for service managers and advisors to reduce stress, increase retention, and boost overall performance in busy service drives. Listen now!

    33 min

  2. 5 SEPT

    82. FWRD-Leadership in Times of Change Steering Through Industry Disruptions with Shawn Armorer

    In this episode, host Corey Smith and Shawn Armorer emphasize adaptability and innovation for dealership growth through disruptions. Documented processes, hiring forward-thinking staff, and managing data effectively are ways to weather the storm. Listen now!

    33 min

  3. 20 AUG

    81. FWRD- The Impact of Electric Vehicles on Service Operations with Jim Roche CEO of Warrcloud

    In this episode, Corey Smith and Jim Roche explore how electric vehicles are reshaping service operations. They stress the importance of adapting to new servicing requirements, investing in training for service teams, and modifying facilities to meet EV needs. Tune in now!

    28 min

  4. 5 AUG

    80. FWRD- Enhancing Customer Experience and Profitability with Earl Sticks Brown CEO of Radiant Ride

    Host Corey Smith sits down with guest Earl Sticks Brown to dive into the crucial connection between customer experience and profitability. Learn how focusing on your customers can drive business success. Tune in now!

    31 min

  5. 20 JUL

    79. FWRD- Revving Up retail with Justin Silver from Modives

    In this episode, Corey chats with Justin Silver from Modives all about streamlining operations in dealerships to enhance customer experiences. Their conversation also addresses compliance challenges associated with verifying insurance information.

    31 min

  6. 5 JUL

    78- FWRD- Establishing Mindfulness Practices in the Automotive Industry with Josh Taylor from Wrench Turners

    In this episode, host Corey Smith and Joshua Turner talk all about work-life balance, mindfulness, and mental health in the automotive industry. Joshua offers practical tips like the four-eight breathing technique and emphasizes the importance of consistent communication within businesses.

    33 min

  7. 20 JUN

    77. FWRD- Customer Loyalty in the Digital Age Jason Harris

    You won't want to miss Corey Smith and guest Jason Harris talk all about customer loyalty. Jason discusses his experience in the automotive industry and how customer loyalty has evolved with digital transformation. He mentions the importance of communication tools like email and live chat in building relationships with customers. Jason emphasizes that personalization is crucial for fostering loyalty and suggests optimizing marketing strategies to make customers feel known. Tune into more episodes of FWRD: An EasyCare Podcast for the latest insight in the industry with experts in the field!

    36 min

  8. 5 JUN

    76. FWRD- The Future of AI in the Automotive and F&I Industries with Kumar CTO of IT with APCO Holdings

    Corey Smith and Kumar Kathinokkula engage in a discussion on the future of AI in the automotive industry, focusing on its impact on customer service, dealership operations, and F&I products. Kumar provides insights on current implementations of AI like chatbots for customer interactions and predicts a transformative shift towards automation in dealerships over the next decade. You won't want to miss them discuss the potential for tailored F&I products using real-time risk analysis and predict changes in dealership operations with fully automated showrooms and virtual customer interactions powered by AI. Tune into more episodes of FWRD: An EasyCare Podcast for the latest insight in the industry with experts in the field!

    27 min
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Trailers

About

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith. With Corey's extensive background as a training professional, each episode delves deep into the automotive, powersports, RV, and marine industries. Corey brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.

Information

  • Creator
    Corey M Smith Fixed Operations Training Manager For EasyCare
  • Years Active
    2021 - 2024
  • Episodes
    86
  • Rating
    Clean
  • Copyright
    © Corey M Smith Fixed Operations Training Manager For EasyCare
  • Show Website
    FWRD: An EasyCare Podcast

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