Fair Debt

Lex Patterson
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  • BUSINESS
  • EVERY TWO WEEKS
Fair Debt Podcast

Providing easy to understand concise information on the most impactful challenges facing the debt collection ecosystem. By giving a voice to the important role it plays in our economy, and the impact it has in people’s lives, we’re reframing the narrative around debt collection with real stories of people, dealing with complex financial problems and the power authentic emotional connection plays in the process. In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.

  1. 19/08/2022

    Episode 27 Leading with the heart

    What you'll learn about in this episode:What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and ...

    56 min

  2. 04/08/2022

    Episode 26 Stop thinking about accounts and start thinking about customers

    What you'll learn about in this episode:According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psyc...

    57 min

  3. 14/07/2022

    Episode 25 Maximizing the ACA Convention and Expo Experience

    What you'll learn about in this episode:Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic. As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach. As the ACA convention is a week away we'll pick the brains of some of this year's attendees, road warriors, and veterans...

    1h 8m

  4. 30/06/2022

    Episode 24 The Boxer, The Misogi and the case for the recharge

    Downtime replenishes the brain's stores of attention and motivation, encourages productivity and creativity, and is essential to both achieve our highest levels of performance and simply form stable memories in everyday life. Yet, as leaders we often have the misperception of taking time away from work as negative. In this episode we're going to explore the benefits of taking a periodic pause to recharge , What you'll learn about in this episodeHow to plan one, and ideas to m...

    48 min

  5. 14/06/2022

    Episode 23 The good, the bad, and the ugly of remote hybrid work

    Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs. But these options don’t come without challenges. In this episode we’re going to talk about the good, the bad and the ugly of Remote and hybrid work options and explore why more companies in the ARM space have been slow to adapt to this growing trend . What you'll learn about in this episodeThe benefits o...

    55 min

  6. 18/05/2022

    Episode 22 Who is at your decision making table impacts your insight

    What you'll learn about in this episode:Research indicates that the majority of employees in accounts receivable are female and more likely to be people of color than their peers in other industries. Likewise, many of the consumers contacted by accounts receivable representatives are women and minorities. Additionally, recruitment is a huge issue in the ARM space (indeed, in all industries) today, and yet a large talent pool is underutilized. Having diverse voices at the table brings better i...

    47 min

  7. 17/05/2022

    Episode 21 Innovation in Remote work by utilizing offshore BPO

    What you'll learn about in this episodeOver the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. Many first time outsourcers have specialized needs, for instance screening of medical records, insurance claims processing...

    54 min

  8. 03/05/2022

    Episode 20 Reinventing the status quo

    We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead. Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking. In this episode we’re going to explore some of the challenges and opportunities the past few years have brought about from various perspectives, and explore possible disruptive solutions, and an important shift in mindset for ...

    60 min
See All (27)

About

Providing easy to understand concise information on the most impactful challenges facing the debt collection ecosystem. By giving a voice to the important role it plays in our economy, and the impact it has in people’s lives, we’re reframing the narrative around debt collection with real stories of people, dealing with complex financial problems and the power authentic emotional connection plays in the process. In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.

Information

  • Creator
    Lex Patterson
  • Years Active
    2021 - 2022
  • Episodes
    27
  • Rating
    Clean
  • Copyright
    © 2022 Fair Debt
  • Show Website
    Fair Debt

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