Patient No Longer (NRC Health)

NRC Health
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Patient No Longer (NRC Health)

Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time.

  1. 5 NOV

    Consumer insights unveiled with Jim Nuckols

    Tune in to gain valuable insights and discover the power of consumer-oriented approaches in healthcare.

    31 min

  2. 22 OCT

    Elevating healthcare leadership with Dr. Stephen Beeson

    In this thought-provoking episode of Patient No Longer, Dr. Stephen Beeson, founder and CEO of Practicing Excellence, imparts invaluable insights on effective leadership behaviors within the healthcare industry.

    28 min

  3. 8 OCT

    Going beyond the buzzwords to decode healthcare trends

    Patient No Longer (NRC Health)

    34 min

  4. 24 SEPT

    Beyond patient experience: The CXO's perspective on healthcare innovation

    In this episode of Patient No Longer, we sit down with NRC Health's Chief Experience Officer, Jennifer Baron, to delve into the evolving role of the CXO in today's healthcare landscape.

    33 min

  5. 17 SEPT

    AI, misinformation, and navigating ever-changing healthcare experiences with Doctor Mike

    Patient No Longer (NRC Health)

    31 min

  6. 19 MAR

    Unveiling healthcare's human side

    Dr. Geeta Nayyar, MD, MBA joins the podcast to shed light on the critical issue of medical misinformation in the digital age, discussing her book "Dead Wrong: Diagnosing and Treating Healthcare's Misinformation Illness." Delving into the distinctions between misinformation and disinformation, Dr. G emphasizes the importance of verifying health information sources and engaging in shared decision-making with healthcare providers.

    29 min

  7. 12 MAR

    What cancer taught me about numbers

    Every situation is different, and remembering elements of Human Understanding is critical for patients in crisis, but the key is to accept the power of uncertainty. Hannah Fry, Ph.D., Professor, Mathematics of Cities Centre for Advanced Spatial Analysis at University College London shares her experience with cervical cancer and how it changed her perspective on risk, uncertainty, and decision-making. With optimal mathematical strategies, there are limits to what medical experts can predict, which highlights the importance of embracing uncertainty.

    28 min

  8. 5 MAR

    Insights from a healthcare "Mad Men" marketing exec

    Jason Brown, CEO and Chief Strategy Officer of BPD, one of the top full-service hospital marketing agencies in the country joins the podcast to underscore the changing dynamics in healthcare. Brown dives into the importance of effective branding, and the need for organizational adaptability to meet evolving consumer expectations.

    25 min
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About

Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time.

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