CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG

Sourajit Ghosh (SG)
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  • TECHNOLOGY

Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains:1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture3) Technology & Business Thought LeadershipWhether you're a leader or someone building the next wave of intelligent CX systems, I hope these insights spark ideas and support your own journey. See more content and connect with Sourajit Ghosh (SG) here:  https://www.linkedin.com/in/sourajitghosh/Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or linked third-party resource.Any actions taken based on this podcast are done at your own risk.You accept this disclaimer in full.

Episodes

  1. 7 JULY

    Business value of perfect CX and integrated value chain (Season 1, Episode 8): CX with SG

    Imagine your business and your customers are two sides of the same coin. A truly perfect customer experience is achieved when these two sides function as one unified entity. In this podcast, we explore the profound business value unlocked when companies strategically design their operations to achieve this seamless integration, connecting the customer journey with the underlying value chain. We delve into why aligning your customer-facing strategies with your operational backbone is not just an option, but a strategic imperative. Discover how this unified approach can drive significant business outcomes, including accelerated revenue growth, enhanced operating efficiency, and strengthened customer loyalty and retention. Join us as we discuss the framework for creating a connected experience that benefits both your customers and your bottom line. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or linked third-party resource.Any actions taken based on this podcast are done at your own risk.You accept this disclaimer in full.

    15 min

  2. 7 JULY

    Sustainability Centric Brand Equity (Season 1, Episode 7): CX with SG

    Unlock the secret to building a powerful brand that resonates deeply with today's conscious customers. As consumers increasingly prioritize sustainability, it's no longer an option – it's a necessity to weave environmental, social, and governance commitments directly into your brand's identity. This isn't just about making claims; it's about understanding what your customers truly want when it comes to green choices and ethical practices. Discover how leading organizations are strategically listening across every touchpoint – from social media sentiment to purchasing history – to capture those subtle and explicit preferences. Learn how to transform these insights into personalized experiences that speak directly to individual customer values. It requires sophisticated systems to manage data, understand context, and automate dynamic, real-time engagement across all digital and human interactions. Finally, explore how to deliver on these promises across your entire operation, from responsible sourcing and product creation to efficient returns and re-commerce. True value is created by consistently and sustainably fulfilling customer needs, becoming a trusted partner throughout their journey. Building sustainable brand equity requires cross-functional collaboration and the right technological foundation. Join us to understand the strategic themes and key capabilities needed to connect your sustainability efforts directly to enhancing customer loyalty and brand strength. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or

    15 min

  3. 7 JULY

    Outcome driven Customer Experience and CRM strategy (Season 1, Episode 6): CX with SG

    In today's rapidly changing market, simply tweaking last year's plan isn't enough to truly win. Business leaders face a crucial choice: continue on a path of inertia or embark on a journey of transformation to become deeply customer experience-centric. This podcast explores how leading organizations are reshaping their strategies by focusing on outcomes first. We delve into the essential elements required to create a business where the customer is truly at the center. Discover the power of creating a frictionless journey for your customers, integrating physical and digital interactions to meet expectations wherever and whenever they arise. Learn how to build sustainable recurring revenue by fostering lasting relationships and ensuring customers embrace the full experience, moving beyond one-time transactions. We'll also explore the vital shift from fighting for market share to winning data-driven mindshare. Understand how capturing and acting on insights from every customer engagement allows you to stay top of mind. Finally, we discuss the importance of consistently fulfilling value throughout the customer journey, ensuring seamless operations from the first touchpoint through service and beyond. Tune in to explore this fresh path of business transformation and learn how focusing on customer outcomes can make all the difference for your organization. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or linked third-party resource.Any actions taken based on this podcast are done at your own risk.

    13 min

  4. 7 JULY

    Creating synergy in customer experience during Mergers and Acquisitions (Season 1, Episode 5): CX with SG

    Mergers and acquisitions are transformative events, bringing together different organizations with unique ways of operating and engaging customers. The crucial question becomes: how do you successfully merge these distinct customer experiences to unlock true value and synergy? In this podcast, we explore the strategic approach to designing a successful customer experience post-M&A. We delve into the key elements required to integrate disparate systems, processes, and customer interactions into a seamless, powerful whole. Discover how centering your strategy around customer data can provide a foundational understanding of your combined customer base, enabling personalized engagement and identifying new opportunities. We discuss the importance of streamlining processes, from campaign to cash and service problem to resolution, to ensure efficiency and a consistent customer journey. Learn how aligning technology in areas like marketing and sales can drive net-new sales growth through targeted strategies and streamlined lead-to-cash processes. We also cover the critical need to unify service offerings, providing customers with a single, homogeneous experience across the merged entity, which is essential for customer retention and creating new revenue streams. Ultimately, achieving synergy in customer experience post-M&A involves strategically aligning people, process, and technology to ensure the value of the whole is more than the sum of its parts. Tune in to understand the key considerations for navigating this transition and building a unified, high-impact customer engagement model. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or cons

    22 min

  5. 7 JULY

    Customer Experience Integrated Operating Model (Season 1, Episode 4): CX with SG

    The landscape of business is fundamentally changing. Organizations are moving beyond simply selling products, focusing instead on delivering comprehensive solutions and, most importantly, exceptional customer experiences. But growth often creates internal silos, hindering the ability to maintain a truly customer-centric approach. How can leaders bridge these divides and integrate their operations around the customer journey? This podcast explores the strategic approach of a Customer Experience Integrated Operating Model. Discover how a laser focus on the customer experience can unlock critical business objectives: increasing the value you gain from each customer, boosting sales from new customers, and accelerating growth through entirely new revenue streams. Achieving these outcomes requires shifting towards models where customers pay for usage or subscribe to bundled services. It's a transformation enabled by integrated technology and fundamental process re-engineering, moving beyond outdated operating methods. Learn why addressing customer experience in isolated efforts limits your potential. Understand the power of creating synergy between these strategic drivers – the key to achieving exponential revenue growth rather than just incremental gains. This conversation provides an essential initial framework for leaders navigating the next phase of business transformation and building a strategy for a truly integrated, customer-centered future. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or linked th

    20 min

  6. 7 JULY

    AI for CX and CRM Strategy and Architecture (Season 1, Episode 3): CX with SG

    Imagine a world where your business not only meets customer expectations but consistently anticipates and exceeds them. What if every interaction felt deeply personal, every offering perfectly timed, and every support request resolved with seamless efficiency? This podcast episode unveils the transformative power of artificial intelligence in crafting such a future for customer relationship management and the entire customer experience. We'll delve into how AI acts as your ultimate insights engine, meticulously analyzing vast amounts of data to uncover hidden customer preferences and behaviors. This deep understanding allows businesses to predict future needs and tailor every single touchpoint, from initial discovery to ongoing support, creating truly unique and relevant experiences. By automating routine tasks, AI not only significantly boosts operational efficiency but also liberates your teams to focus on building stronger, more meaningful customer relationships and engaging in strategic initiatives. Consider the impact across your enterprise: in sales, AI helps identify the most promising leads and craft irresistible proposals, even learning from negotiations to improve win rates. For customer service, it provides instant, round-the-clock support through intelligent assistants and proactively guides customers to solutions, drastically reducing resolution times. In marketing, AI enables the creation of highly targeted campaigns with compelling messages that resonate deeply with specific audience segments. And in commerce, it delivers hyper-personalized product recommendations, optimizes pricing, and streamlines the entire supply chain, ensuring everything is perfectly aligned with customer demand. This isn't just about surface-level interactions; it's about gaining real-time insights into market trends, understanding brand perception, and even predicting potential challenges like customer churn or equipment failures before they occur. The key lies in creating a unified view of every customer, integrating data from across your organization to empower smarter, faster decisions. Join us to explore how embracing these AI-driven insights empowers your business to anticipate and exceed customer expectations, fostering unparalleled customer satisfaction and loyalty. This episode offers a clear vision of how to unlock substantial growth, enhance efficiency, and build a resilient, customer-centric enterprise ready for the dynamics of today's market. Tune in to understand how AI is not just a tool, but a pivotal partner in realizing profound business value. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or bus

    20 min

  7. 7 JULY

    Designing the Enterprise AI strategy (Season 1, Episode 2): CX with SG

    Every business today is looking at the potential of Artificial Intelligence. But moving from initial exploration to building a strategic AI practice that delivers real, lasting value is the crucial next step for leaders. This podcast provides a framework designed for business executives to help design an AI strategy that is scalable, sustainable, and deeply integrated with your overall corporate goals. We explore the multitude of ways AI can empower your organization, diving into potential use cases across essential areas like finance, supply chain, procurement, human resources, and customer experience. Discover the critical themes around which to build your AI success, including boosting customer lifetime value, enhancing employee and supplier productivity, optimizing process automation and efficiency, and driving significant business revenue growth. Beyond the technology itself, we address the vital importance of ethics, trust, and legal compliance when deploying AI. We also discuss how to ensure your AI initiatives integrate seamlessly with your existing enterprise architecture rather than operating in silos. Whether you are scaling innovative AI initiatives identified from within your organization or implementing large-scale transformation programs driven from the top, this podcast offers guidance on operationalizing AI effectively across the enterprise. Tune in to learn how to align your AI practice with business execution to create significant new value for stakeholders and differentiate your company from the competition. Build the foundation for a powerful, responsible, and innovative AI-centric enterprise. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, d

    15 min

  8. 7 JULY

    The journey from CRM to Customer Experience (Season 1, Episode 1): CX with SG

    The way businesses connect with customers has changed dramatically. Driven by rapid technological growth and evolving business models, we've moved beyond traditional Customer Relationship Management (CRM) into a new era: Customer Experience (CX). This isn't just a small update; it's a massive transformation impacting economics, philosophy, and technology. For any business professional who interacts with customers – whether in Sales, Service, Marketing, or working with partners – understanding this shift is critical. Delivering a truly memorable customer experience requires a seamless journey that often spans across your entire organization, from Finance and Supply Chain to HR and IT. This podcast explains why bridging these internal gaps is essential for your customer strategy. The core issue with the old way was often fragmented systems working in silos. A true Customer Experience approach replaces this with a unified, end-to-end process that always puts the customer at the center. This is made possible by powerful underlying technology that enables real-time customer understanding, brings intelligence across your entire enterprise, and allows for strategic innovation on a connected platform. Listening to this podcast will provide you with insights into how to navigate this fundamental business transformation. You will understand the strategic choices needed to move from siloed operations to a unified approach, ultimately helping you differentiate your business and deliver the memorable experiences customers expect today. It’s about looking beyond immediate needs to build a cohesive, customer-centric future for your organization. Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss

    25 min
  • 8 Episodes

About

Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains:1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture3) Technology & Business Thought LeadershipWhether you're a leader or someone building the next wave of intelligent CX systems, I hope these insights spark ideas and support your own journey. See more content and connect with Sourajit Ghosh (SG) here:  https://www.linkedin.com/in/sourajitghosh/Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution. The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases. This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions. Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented. The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time. By listening to this podcast, you acknowledge and agree that: The creator shall not be held liable for any loss, damage, or consequences resulting from the use of or reliance on any part of the podcast.The podcast does not constitute a formal endorsement of any product, company, service, or linked third-party resource.Any actions taken based on this podcast are done at your own risk.You accept this disclaimer in full.

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