How do you fix a word that’s broken? A word we need when we bump into someone on the street, or break someone’s heart. In our increasingly disconnected secular world, “sorry” has been stretched and twisted, and in some cases weaponized. But it’s also one of the only ways we have to piece together a sense of shared values and beliefs. Through today's sea of sorry-not-sorries, empty apologies, and just straight up non-apologies, we wonder what it looks like to make amends. The program at Stanford that Leilani went through (and now works for) was a joint creation between Stanford and Lee Taft. Find out more here: www.stanfordchildrens.org/en/patient-family-resources/pearl This episode was reported by Annie McEwen and was produced by Annie McEwen and Simon Adler. Special thanks to Mark Bressler, Nancy Kielty, and Patty Walters. Support Radiolab today at Radiolab.org/donate.