Part 1 - Talking the talk: how clear communication can help your patients

In episode 1 of our latest podcast, we delve into the fascinating world of conversation analysis. Our host Dr Penelope Elix speaks with Dr Sarah J White, a leading conversation analyst, and Professor John Cartmill, an experienced surgeon.

They explore conversation, how we communicate, why we might not get the response we’re expecting and how medical professionals can use communication to improve their interactions with patients.

Resources

Links to some of Dr Sarah J White’s academic and MJA insight articles mentioned in the podcast:

• Lateness: https://www.tandfonline.com/doi/full/10.1080/10410236.2023.2299888
• Question design: https://insightplus.mja.com.au/2021/40/asking-the-right-question-for-the-patient-in-front-of-you/
• Some/any question: https://insightplus.mja.com.au/2021/28/managing-multiple-patient-concerns-in-a-gp-consultation/
• Other academic articles: https://www.researchgate.net/profile/Sarah-White-34

You can find more information on conversation analysis and Dr Sarah J White at https://bedsidemanners.com.au/

Reference to any specific views, information or opinions does not constitute an endorsement or recommendation by the Medical Council of NSW (MCNSW). The views, information or opinions expressed by individuals in podcast episodes are their own and do not necessarily reflect the view(s) of the MCNSW. The MCNSW does its best to ensure information is complete, relevant and up to date, but is not responsible for verifying the accuracy of all information shared by individuals.