34 min

Nailing Omnichannel Experiences - with Danny Phillips Global Top 50 CX Influencer Customer Smarts

    • Management

We explore the imbalance of acquisition vs retention, how to deliver consistent CX across an omnichannel experience, delivering personalisation at scale and viewing your customers as an asset.

We explore the imbalance of acquisition vs retention, how to deliver consistent CX across an omnichannel experience, delivering personalisation at scale and viewing your customers as an asset.

34 min