PowerTips Unscripted Remodelers Advantage

Is your company struggling to attract top-tier employees? Joining us today on PowerTips Unscripted is Erin Longmoon, the founder of Zephyr Connect. Erin will share some valuable insights into how to hire people who align with your company’s culture. She will discuss the strategies and tactics that have played a pivotal role in Zephyr’s 98% placement rate for their Residential Remodeling clients.

Erin Longmoon is the founder of Zephyr Connects. After a number of years as an Interior Designer, then turned business coach, Erin designed Zephyr Connects to solve the grueling hiring challenges of the Residential Remodeling industry. Zephyr is also an RA Preferred Member Benefit Partner.

Erin, Victoria, and Mark talk more about:



* Why hiring for culture fit so important?

* Can we really hire carpenters and laborers for culture fit?

* Interview tips

* And more…

In this episode, Paul Kowalski shares his experiences in applying LEAN in his business with Victoria and Mark. His company recently implemented the process, and he says the results have already been eye-opening.

Paul owns PK Builders in Charlotte, NC, and is a member of our Remodelers Advantage Roundtables group. PK Builders has a team of eight, including Paul, with four project Managers, an estimator, and a draftsman.

When PK Builders was experiencing growing pains in 2018 — bottlenecks in the design-build process, some cash-flow issues, higher overhead — Paul called in Doug Howard for help. Paul says it was intimidating at first, but soon becomes second nature to look for ways to speed up processes. It started with 16 feet of paper festooned with sticky notes detailing steps in the design process. Hear how they implemented LEAN, including:



* Explaining it to your staff

* Sharing in chunks

* Finding the hiccups

* Why the people closest to the work have the best feedback

* Getting over the intimidation factor

* Timelines and swim lanes

* Not including time for revisions

* Building in collaboration upfront

* Unintended consequences

* And more …

If everyone in your remodeling business feels like they’re invested in your company — so invested that they think and act like owners — they’ll make better decisions, solve more problems, and make it more profitable.

But how do you get there?

In this episode, our own Steve Wheeler talks to Victoria and Mark about how to get your employees to think and act like owners. It’s a process he started when he had his own remodeling business for 12 years, and then he dove deeper into the subject through his work with R/A.

As Executive Director of Roundtables for Remodelers Advantage, Steve is responsible for helping business owners find the program or product that will help them reach their financial and personal goals. 

Getting employees to think and act like owners is one of the biggest challenges for our Roundtables members, and for every remodeler we talk to. Steve developed his approach by trying to get his team to care about his company as much as he did, based on the cycle of accountability and the TOADS steps developed by Linda Galindo in The Accountability Experience. There are actions that can cause real change. He talks about the keys to the process, how to get there, and the benefits, including:



* The power of delegation

* Reducing owner stress

* Transforming through transparency

* Getting beyond the to-do list to higher thinking

* Talking about the big picture

* Enabling decision-making power

* Thinking of employees as renters or owners

* Allowing employees to fail

* And more …

Are you looking for ways to boost your business? One powerful tool you can use is a showroom. Not only can it help you cultivate leads, but it also gives you complete control over the client experience. On today’s episode of PowerTips Unscripted, Joe Smith highlights some of the key benefits of having a showroom. For one, it allows you to sell products at better margins while ensuring that your clients don’t wander off to other showrooms and vendors.

Of course, with great power comes great responsibility, and you will be held accountable for everything that happens. However, hosting meet and greets at your showroom can help you manage your time better and set the tone for how you operate and manage your processes.

Joe Smith is a partner at Owings Brothers Contracting, located in Sykesville, Maryland. For the past 21 years, he has worked alongside his three brothers across multiple entities. Owings Brothers Contracting comprises an interior design company, two contracting divisions, and a plumbing and electrical division. Joe has served as the president of the MBIA Remodeling and Custom Homes Council three times in the past. He is also a proud father of girls and a grandfather.

Joe, Victoria, and Mark talk more about:



* Why add a showroom to your operation?

* What type of showroom events work best?

* And more…

Employees thrive on feedback.

Then why is it that so few leaders proactively provide it? 

The answers, along with simple steps on how to provide timely, respectful, actionable feedback to your employees, are provided in this episode by guest, Tina Clements.

Tina, Vice President of The Retail Performance Company, is a leader, speaker, author, coach, entrepreneur.com contributor & facilitator, leading luxury industries for over 25 years. Her clients confirm, she is a communications expert & her book, The ART of Facilitation and keynote address ‘Yes, You Do Have a Choice’ are testimonials to her talent.

Victoria, Mark and Tina talk more about:



* Why leaders may not give feedback

* The steps to give real, timely, respectful feedback even when it’s difficult

* What to do when an employee may object feedback

* The secrets to giving feedback

* And more…

The labor shortage has been a frequent topic on this show, and this episode is going to join the ranks.  Guest Andrew Schmidt is here to talk about AMEK’s apprentice and internship program, and the importance of investing in future generations.

Andrew and his twin brother started their business as roofing installers in 1996, and have grown into a leading design-build firm in Minneapolis and St Paul. They have vacillated over the years, from employing and training carpenters to using all subcontractors. Currently, AMEK operates a hybrid model of carpenters and subcontractors when the job dictates it.

Victoria, Mark and Andrew talk more about:



* Hiring the right people

* The training and development process

* Creating an engaged culture

* And more…