4 episodes

The EX Factor Podcast peels back the layers on successful employee experiences, delivering real-world insights from trailblazing HR leaders. Tune in to hear their candid tales of crafting impactful employee experiences within their respective organisations, the hurdles they encountered, and their innovative approaches to overcoming them.

The EX Factor Podcast is not about lofty theories or broad-strokes best practices. We spotlight the nitty-gritty, on-the-ground realities of designing, implementing, and managing an exceptional employee experience that creates competitive advantage.

The EX Factor Crewmojo

    • Business
    • 3.0 • 1 Rating

The EX Factor Podcast peels back the layers on successful employee experiences, delivering real-world insights from trailblazing HR leaders. Tune in to hear their candid tales of crafting impactful employee experiences within their respective organisations, the hurdles they encountered, and their innovative approaches to overcoming them.

The EX Factor Podcast is not about lofty theories or broad-strokes best practices. We spotlight the nitty-gritty, on-the-ground realities of designing, implementing, and managing an exceptional employee experience that creates competitive advantage.

    Performance in the Flow of Work: VicHealth's Approach to Achieving Performance AND Engagement

    Performance in the Flow of Work: VicHealth's Approach to Achieving Performance AND Engagement

    In this episode, we examine VicHealth's approach to employee performance. Padam Chirmuley walks us through how they link employee performance to both strategic and community goals. It covers practical aspects like aligning pay with performance, integrating performance management into daily work, and using one-on-ones to merge health and wellbeing with performance.

    The episode addresses how VicHealth maintains autonomy while aligning with government standards, challenges perceptions of government being dull, and details the integration of their Culture Charter with Victorian Government values. We also discuss the 'Appreciation Station', an employee-designed recognition initiative that was scaled across the organisation, and the involvement of employees crafting the performance process.

    --
    Where to find Padam Chirmuley:
    LinkedIn: https://www.linkedin.com/in/padamchirmuley/
    Web: https://www.vichealth.vic.gov.au/

    Where to find Mark Lewis:
    LinkedIn: https://www.linkedin.com/in/mark-lewis/
    Web: https://www.crewmojo.com/
    Podcast: https://www.crewmojo.com/the-ex-factor
    Newsletter: https://www.crewmojo.com/newsletter



    --
    Chapters:
    00:00 - The role VicHealth plays in the community
    04:46 - Tangible ways of connecting performance with strategy
    11:29 - Clear expectations for how remuneration fits with performance
    12:33 - Performance in the flow of work and less surprises
    13:35 - Using 1:1s to integrate health and wellbeing with performance
    15:22 - Leveraging government while maintaining autonomy to design the performance experience
    16:40 - Performance and government aren't dull!
    18:47 - Integrating the VicHealth Culture Charter and how it aligns with Vic Government values
    21:35 - Bringing Culture Charter Principles to life through a continuous recognition process
    24:31 - The 'Appreciation Station': Designed by employees, scaled across the organisation
    27:06 - Asking employees for input on the performance process - two key outcomes
    28:07 - Top-level components of VicHealth's performance experience
    30:21 - Using a 7-question pulse survey to understand the effectiveness of HR initiatives
    34:00 - Starting lean and staying agile as an approach to the performance experience
    37:03 - Using performance to raise the profile of People & Culture within the organisation
    37:56 - Leveraging the platform beyond performance
    40:15 - The importance of a partnership approach with a performance experience vendor

    • 41 min
    M&C Saatchi managerial magic: Streamlining admin for meaningful conversations

    M&C Saatchi managerial magic: Streamlining admin for meaningful conversations

    Step into M&C Saatchi's world, where everyone from the CEO to the concierge contributes to a unique workplace culture. Aleece Dening, HR Operations Partner, takes you behind the scenes to explore how they unite nine business units under one culture.

    Learn how employees lead their own performance reviews, while managers shift from paperwork to meaningful conversations. We'll also uncover the real-world challenges and successes of bringing a human-centred performance system to life.

    Tune in for a story about building a work environment filled with purpose and connection.

    Chapters:

    00:00 Introduction
    02:07 The challenge of culture with 9 business units
    03:02 The purpose of performance at M&C Saatchi
    04:46 Getting employee buy-in for company values
    06:00 Connecting performance to strategy
    08:53 Principles of the M&C Saatchi performance process
    09:42 Mapping the employee journey from Day 1
    11:09 Employee-led performance review
    11:34 Taking away the admin so managers can focus on conversation
    15:17 We just want employees to know that we give a shit
    16:23 Migrating from a manual process to a digital experience
    19:52 Getting employee champions involved in the design process
    23:11 The 360 review process
    26:33 Separating development plans into core and growth goals
    29:29 What was the rollout strategy?
    32:16 Trying to please everybody when made up of 9 divisions
    33:58 What was surprising?

    • 37 min
    Boosting Performance and Wellbeing: The Starlight Children's Foundation Approach

    Boosting Performance and Wellbeing: The Starlight Children's Foundation Approach

    Join us for an insightful exploration of Starlight Children's Foundation's innovative people-focused performance model. We delve into the foundation's three-lense view on performance - individual, team, and organisation - and discuss how growth and well-being serve as critical drivers of their success.

    Listen to how user-centred design influences the employee experience and how People Managers play a key role in ensuring a positive, empowering work culture.

    Discover the power of language in shaping experiences, the importance of integrating development goals with role responsibilities, and the necessary steps in adopting a feedback-oriented culture. We also explore Starlight's distinct reflection process utilizing their '4+1 Questions' approach and the role of formal training for managers.

    Understand the metrics Starlight uses to measure the effectiveness of its people practices and how they've achieved an impressive 100% completion rate for reflections. The episode is not just about the 'what' but also provides practical advice on implementing a similar approach in your organisation - from creating a guiding vision document to ensuring a successful launch day. Finally, we discuss the role of accountability and the vision for people managers as impactful coaches.

    This episode is a must-listen for anyone looking to understand how to create a thriving organizational culture that empowers employees and fosters continual growth and development.

    With Ashlee Gunstone and Melissa Barker

    • 45 min
    Inside the Feedback Machine: The Mantel Group Story

    Inside the Feedback Machine: The Mantel Group Story

    In this episode, we delve into the heart of Mantel Group's unique, feedback-focused approach to performance enhancement. We explore how this trailblazing organisation is pushing boundaries by empowering employees to take ownership of the process, fostering a culture of trust in place of rigid policies, and cultivating an environment for individualised experiences.

    Our journey explores the simplicity of their system, spotlighting the transformative shift from traditional managerial roles to 'people guides' - a distinct role that influences ‘guidees’ without making pay or performance decisions.

    We illuminate the 'My Deal' concept, an innovative substitute to conventional performance reviews, centred on the individual employee needs rather than an organisation process. We learn about the significance of a tool that aligns with their culture, principles and style, echoing their core values at every step.

    Feedback forms the cornerstone of the Mantel Group ethos, becoming the crucial ingredient for powerful coaching conversations and ongoing development. This process is brought to life through a collaborative method, embracing the collective input and experiences of all team members.

    Join us in exploring the inner workings of Mantel Group's unique approach, and discover how feedback can fuel transformation across an organisation.

    • 45 min

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