8 episodes

What services and industries will shape the future? How can we start to imagine what the world may look like for the design of products, services and experiences?

Talking with thought leaders and industry experts, Craig Walker delves into the future of healthcare, infrastructure, technology and financial services — sectors they work within alongside some of the world’s most influential organisations.

Whether it’s digital disruption, the next wave of technological innovation or seismic shifts in how a sector operates, we will talk through their predictions, from the practical to the purely speculative.

So, what might the future of design look like?

From Craig Walker, a global Design and Research agency with a mission to design the greatest positive impact for the greatest number of people, led by Kernow Craig and Jeremy Walker.

The Future Of Craig Walker

    • Arts
    • 5.0 • 3 Ratings

What services and industries will shape the future? How can we start to imagine what the world may look like for the design of products, services and experiences?

Talking with thought leaders and industry experts, Craig Walker delves into the future of healthcare, infrastructure, technology and financial services — sectors they work within alongside some of the world’s most influential organisations.

Whether it’s digital disruption, the next wave of technological innovation or seismic shifts in how a sector operates, we will talk through their predictions, from the practical to the purely speculative.

So, what might the future of design look like?

From Craig Walker, a global Design and Research agency with a mission to design the greatest positive impact for the greatest number of people, led by Kernow Craig and Jeremy Walker.

    Aged Care: A Sector Ripe For Disruption with Erin Bennett (Uniting)

    Aged Care: A Sector Ripe For Disruption with Erin Bennett (Uniting)

    Australia’s aged care sector has had a tough few years, including a Royal Commission to understand how things need to change. We spoke to Erin Bennett about her experience as a researcher and designer and how she advocates for change.
    Erin Bennett works in the Social and Innovation Team at Uniting, one of Australia’s largest not-for-profit providers of services in aged care, disability, community, early learning, education and training. Erin’s team looks at systemic issues in the senior care space and how design innovation can create social impact.

    • 34 min
    Overcoming Consultant Fatigue in Healthcare Design with Pete Overy (Agency)

    Overcoming Consultant Fatigue in Healthcare Design with Pete Overy (Agency)

    What role do designers have when working in the health care space? As an industry that moves slowly and is highly regulated, it can be challenging for designers and consultants to innovate without meeting resistance. How can designers overcome consultant fatigue to get achieve meaningful change?
    Listen now to our conversation with Pete Overy, who shares what he sees as the role of designers in healthcare, and how to navigate the tension between innovation and the need for safe practices.

    • 26 min
    Questioning the Status Quo with Dr Phillip Read (The Kirketon Road Centre)

    Questioning the Status Quo with Dr Phillip Read (The Kirketon Road Centre)

    What does it mean to deliver care without judgement? For some marginalised populations, it can be the difference between good health outcomes and devastating ones.
    Listen now to our conversation with Dr Phillip Read, who shares how challenging the status quo and applying a harm reduction framework has lead to better health outcomes for whole groups of people who might otherwise have avoided seeking out care.
    TW: This episode includes some discussion of addiction and overdose.

    • 25 min
    Health Interventions That Work with Dr Steven Allender (Deakin University)

    Health Interventions That Work with Dr Steven Allender (Deakin University)

    What makes a healthcare intervention effective for individuals, communities and wider populations? We are joined by Dr Steve Allender, a Professor of Public Health and founding Director of the Global Centre for Preventive Health and Nutrition at Deakin University, a World Health Organization collaborating centre. He shares his perspective on the importance on understanding local contexts and co-design in his work implementing community-based approaches to preventing childhood obesity. We hope it gives you with something to think about in the context of the products, services or experiences you design for.

    • 43 min
    The Future of Care: Moving at the Speed of Trust with Sandie Pullen (IPC Health)

    The Future of Care: Moving at the Speed of Trust with Sandie Pullen (IPC Health)

    Trust is one of the most important parts of delivering health care, but it can sit in tension with innovation and change. Join us for a discussion with Sandie Pullen, the Manager of Innovation, Design and Communications at IPC Health, who unpacks the role of trust in healthcare, how community health is helping people avoid hospitalisation and where digital fits in the future of care. We hope it gives you with something to think about in the context of the products, services or experiences you design for.

    • 31 min
    The Future of Retail Banking: Customer Experience 2.0 with Oliver Senti (Red Hat)

    The Future of Retail Banking: Customer Experience 2.0 with Oliver Senti (Red Hat)

    We speak with Oliver Senti, the Head of Open Innovation Labs and Transformation within the APAC Region at Red Hat. He talks us through the technological disruptions impacting the sector at speed. Together, we unpack the future of open technologies and open banking models that have the power to reimagine the customer experience and create “customer experience 2.0”. Finally, we talk through how this might impact the design of products, services and experiences.

    • 24 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

Kernow Craig ,

Great podcast

Great podcast on the future of retail banking, but interesting in relation to most areas of financial services.

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