The Lash Business Lounge

Lauren Lappin
The Lash Business Lounge

Welcome to The Lash Business Lounge, the ultimate podcast for beauty business owners who want to scale, streamline, and succeed! Hosted by salon owner, industry educator, and beauty business coach Lauren Lappin, this podcast delivers no-fluff, straight-to-the-point strategies to help you build a profitable and sustainable beauty business. Whether you’re a solo lash artist ready to take the next step or a salon owner looking to grow your team and maximize your profits, Lauren shares her expert insights on pricing, client retention, marketing, leadership, and everything in between. Expect actionable advice, real-world success stories, and the occasional tough love to help you break through the mindset blocks holding you back. If you’re serious about creating a beauty business that gives you more income, more freedom, and more impact, The Lash Business Lounge is your go-to resource. Tune in weekly for powerful tips, industry trends, and insider secrets that will take your business to the next level!

  1. 4 DAYS AGO

    When the Client Isn't Right - Handling Complaints and other Difficult Situations

    Join Salon Goals: https://www.laurenlappin.com.au/salon-goals In this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together. Handling Complaints and other Difficult Situations: • 9 times out of 10, the Customer/Client IS always right, but in some situations the Client ISN'T always right. ~ Lauren Lappin. (06:00). • A negative Client reaction (or overreaction) often has nothing to with the quality of your work, or your customer service. ~ Lauren Lappin. (13:00). • The priority for us (Allure) is firstly to ensure that our Team Member is OK, and secondly to dedicate some time to training around dealing with these types of situations in our next Team Meeting. ~ Lauren Lappin. (16:00). • Not all feedback is valid. ~ Lauren Lappin. (23:45). Join Salon Goals. .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Lauren on Instagram: https://www.instagram.com/laurenlappin_ Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at JCALdigital.org .... This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

    30 min

  2. 26 JUNE

    How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business

    Salon Golas Waitlist - https://www.laurenlappin.com.au/salon-goals-waitlist In this week's episode Lauren shares an amazing conversation she had with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon location, and her world class Client experience.  Tylar begins by sharing the journey of how she got started in Business, and then goes on to share just some of the ways that her Salon Goals experience has helped to change both her business and her lifestyle.  "You won't regret doing Salon Goals". ~ Tylar (Unreal Artistry, Melbourne) Salon Golas Waitlist: https://www.laurenlappin.com.au/salon-goals-waitlist • Unreal Artistry on Instagram: https://www.instagram.com/unreal.artistry • Unreal Artistry Online: https://www.unrealartistry.com.au/ .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Lauren on Instagram: https://www.instagram.com/laurenlappin_ Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

    39 min

  3. 19 JUNE

    Q&A - When Is The Right Time to Hire? | What To Do When Staff Get Job Offers from Another Business?

    Salon Goals. In this week's Q&A episode (part 3 of 3) Lauren tackles two very different but equally tough questions about Hiring, Team Management and Negotiation. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.  Listener Questions: When is the right time to hire?What do you do when a valued member of the Team has been offered a position by another Business, and the offer is very difficult to match? (09:00). Listen to Episode #143 (4 Signs You're Ready to Hire): https://player.captivate.fm/episode/14481a85-7934-4e97-8d98-f96ecd5c7c29 .... Get Timely: https://www.gettimely.com/?partner=laurenlappin Use Code: LAURENL50 - for 50% off your first 3 months - offer for new customers only.  Disclosure: I may receive compensation from your actions through the Timely link above.  .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

    25 min

  4. 12 JUNE

    Q&A - What To-Do in Gaps | Timely Rewards | Getting Clients to Rebook | Rebranding a Business | Dealing with Poor Retention

    In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.  Listener Questions: What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?Do you use the Timely Points/Rewards system in Salon? (09:00).Getting Clients to Rebook. (14:30).Rebranding and Reinvention in the Beauty Industry - plus marketing a rebrand. (20:00).Should I let go of a Team Member with Poor Retention? (30:00). .... Get Timely: https://www.gettimely.com/?partner=laurenlappin Use Code: LAURENL50 - for 50% off your first 3 months - offer for new customers only. Disclosure: I may receive compensation from your actions through the Timely link above. .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

    38 min

  5. 5 JUNE

    Q&A - Phone Usage | Socials for Growth | Hiring Skilled vs Unskilled Staff | Social Media Burnout and Chasing Trends

    Join SALON Goals: In this week's Q&A episode (part 1 of 3) Lauren tackles a list of fantastic Listener Questions from a recent Instagram Poll - with the bulk of the questions being focussed around Phone Usage in the Salon, Hiring, Social Media, and Growth. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.  Phone Usage in the Salon.Social Media Content for new vs established Salon businesses. (07:30).Hiring Skilled vs Unskilled Staff. (12:30).Tips for Business Owners looking to grow their Business and build a Team. (19:30). Dealing with Social Media Burnout and endlessly chasing trends. (21:00). Listen to Ep. 127 - Hiring Skilled vs Unskilled Staff: https://player.captivate.fm/episode/d0e39f53-dbc4-41bc-b01c-6ec1436f0a29 Listen to Ep. 140 - The Truth About Burnout in the Beauty Industry: https://player.captivate.fm/episode/ce9c7d8a-b0a4-41a3-8548-4173522b6560 Listen to Ep. 141 - How to Stay Consistent with Your Salon Socials: https://player.captivate.fm/episode/42749bde-39de-4cd7-8b8f-9d09ae375a90 .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com .... This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.  Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

    28 min

  6. 29 MAY

    Are You The Bottleneck in Your Own Business?

    https://www.instagram.com/laurenlappin_ Are you the bottleneck in your own Business? In this week's episode, Lauren discusses how to know if you are, and what to do about it. "A bottleneck in business is any limiting factor (in a process) that slows the growth of your Business." ~ Lauren Lappin. Some Examples of Salon Business Bottlenecks: You have current and/or potential Clients waiting on you to confirm bookings and reply to DM's, calls, emails. (05:00).Your Team needs to get approval on absolutely everything in the Salon. (06:20).Content not getting posted unless you make it. (06:40).You're the only person who can order stock properly, and it doesn't get done on time. (You're running out of essential supplies). (07:20). 5 Signs That You Might Be The Bottleneck in Your Own Business: Are you involved in every single decision in the Salon? (10:00).Are you avoiding delegating things, because you believe it's quicker/easier just to do it yourself? (11:00).Are you the only one who knows exactly how everything works in your Business? (12:00).Are you spending all of your time working IN your Business, and not ON it? (13:30).Does your Team feel empowered to take initiative and do things on their own? (14:00). How to Stop Being the Bottleneck in Your Business: Do a Time Audit. Where and how are you spending your time? (21:00).Create one simple system/procedure for a task you want to hand off. (25:45).Start training and building trust with your Team. (29:00).Schedule CEO Time each week. (30:00). Listen to The Hidden Signs of Burnout in the Beauty Industry: https://player.captivate.fm/episode/ce9c7d8a-b0a4-41a3-8548-4173522b6560 .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Lauren on Instagram: https://www.instagram.com/laurenlappin_ Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com .... This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

    35 min

  7. 22 MAY

    4 Signs You're Ready to Hire (and what to fix if you're not)

    Done-for-You Policy and Procedure Manual. In this week's episode Lauren discusses the 4 Signs You're Ready to Hire, and what to do if you're not. "The cost of waiting too long to hire, is that you might end up hiring out of desperation, and a desperate hire is often a bad hire." ~ Lauren Lappin. 4 Signs You're Ready to Hire: Your client demand is outpacing your capacity. (07:30).You're constantly working IN the business, not ON it. (10:55).You've started the process of creating Systems and documenting Policies. (12:45).You're mentally ready to let go. (17:30). Lauren's 3 Biggest Hiring Tips: Don't hire when you're desperate. (20:30).Don't wait until you're burnt out (21:00).Don't try and find a clone of you. (21:45). Done-for-You Policy and Procedure Manual. .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Lauren on Instagram: https://www.instagram.com/laurenlappin_ Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com .... This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

    26 min

  8. 15 MAY

    The Hobby Mindset - Why You Need to Start Treating Your Salon Like a Real Business

    https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares the 5 signs that you might be stuck in a Hobby Mindset, and that you might treating your Business like a hobby or side-hustle. Lauren then goes on to share 5 proven ways to break out of The Hobby Mindset in your Beauty Business. The 5 Signs That You're Stuck in The Hobby Mindset: You don't know your numbers. (01:40).Your prices haven't gone up in a really long time. (02:15). You're available All The Time. (03:30).You keep offering services that you don't enjoy doing and/or services that aren't profitable. (05:30).You keep saying 'one day' and not taking action. (06:15). How to Break Free from The Hobby Mindset in Business: Decide that You're the Boss!! (07:45). Review your Service Profitability. (09:30). You need to create structure and boundaries. (Plan CEO-Time each week). (11:30). You need to start being OK with letting people go. (14:45). You need to Start before you feel ready. (17:30). SALON GOALS: https://laurenlappin.com.au/salon-goals .... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59 Lauren on Instagram: https://www.instagram.com/laurenlappin_ Allure's Instagram: https://www.instagram.com/allure_lashbeautybar .... This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com .... This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

    22 min
See All (149)

5
out of 5
23 Ratings

About

Welcome to The Lash Business Lounge, the ultimate podcast for beauty business owners who want to scale, streamline, and succeed! Hosted by salon owner, industry educator, and beauty business coach Lauren Lappin, this podcast delivers no-fluff, straight-to-the-point strategies to help you build a profitable and sustainable beauty business. Whether you’re a solo lash artist ready to take the next step or a salon owner looking to grow your team and maximize your profits, Lauren shares her expert insights on pricing, client retention, marketing, leadership, and everything in between. Expect actionable advice, real-world success stories, and the occasional tough love to help you break through the mindset blocks holding you back. If you’re serious about creating a beauty business that gives you more income, more freedom, and more impact, The Lash Business Lounge is your go-to resource. Tune in weekly for powerful tips, industry trends, and insider secrets that will take your business to the next level!

Information

  • Creator
    Lauren Lappin
  • Years Active
    2022 - 2025
  • Episodes
    149
  • Rating
    Explicit
  • Copyright
    © Copyright 2025 Lauren Lappin
  • Show Website
    The Lash Business Lounge

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