Toolbox for the Trades ServiceTitan

Sheena Palacios was truly built into the trades in every aspect since her father, brother, husband, and other family members are electricians by profession. For her, the trades are a passion and an opportunity for her to return that appreciation for something she didn’t have before.
She is also a strong believer in data transformation and how data is a treasure trove that can be leveraged by teams to make impactful decisions. It also comes down to understanding, setting up, and streamlining your processes and workflows for greater success.
As the owner and ServiceTitan Solutionist at NIFT Business Solutions, Sheena is on a mission to empower teams in the trades to make smart, data-driven decisions. She stops by to share her entrepreneurial journey with us and talks to us about how she found her niche in the trades.
Join us as we discuss:
 
07:41: How to ensure a successful onboarding process
20:56: Why IKEA's showroom is a perfect analogy for ServiceTitan workflows
24:09: Advice for customers struggling with their ServiceTitan accounts
Check out these resources we mentioned during the podcast:
NIFT Business Solutions
Connect With Sheena
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Jackie Sorensen knows a thing or two about working in a family business and dealing with gender stereotypes in the trades. She’s passionate about making the trades more attractive and accessible to young women and is actively involved in local activities within her community.
As the President of Thorson Heating, Jackie and her team endeavor to deliver exceptional heating and air conditioning services to customers in the Sioux Falls area.

She stops by to share her entrepreneurial journey with us and talks about the challenges as well as opportunities running a family business. She also tells us how she promotes the HVAC profession to young women and provides some valuable advice for other female business owners.
Join us as we discuss:
 
[10:56]: Why Jackie decided to buy her family business
[27:06]: How Jackie makes the trades more attractive for young women
[38:27]: Jackie’s advice for other female business owners
Check out these resources we mentioned during the podcast:
Thorson Heating
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Richard Lewis truly believes that building genuine connections with people in the trades is the key to long-term sustainable growth. 

His experience in the finance industry has also helped him to identify opportunities for growth across different sectors in the trades. 

He’s also enabled business owners to take a different approach to partnering with investors to grow their service business.

As the Founder and CEO of Redwood Services, Richard is on a mission to build a robust ecosystem of partners in the trades across the United States that focuses on collaboration, operational excellence, and a people-first culture. He stops by to share his entrepreneurial journey with us. He highlights examples from his experience that motivated him to do things differently and explains why he believes in investing in partnerships.

Join us as we discuss:
 
05:24: What makes Redwood different from other private equity firms
12:00: Why Richard felt the partnership process could be done differently
22:19: What an ideal investor partnership looks like

Check out these resources we mentioned during the podcast:

Redwood Services
ServiceMaster
Rite Way
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 


Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Ken Midgett is extremely passionate about continuous learning and believes that training is a critical component to the long-term growth of businesses in the trades.

As a professional plumbing service entrepreneur, Ken successfully ran two businesses and helped make the plumbing program at a high school in eastern Pennsylvania one of the most sought-after for students joining the workforce.

As the Plumbing Market Director at Interplay Learning, Ken is on a mission to help service-based businesses build a robust training culture. He stops by to share his entrepreneurial journey with us. He also talks about the importance of investing in training so that it not only turns businesses into profit generators but also helps to build employee confidence and reduce turnover.

Join us as we discuss:
 
05:26: How Ken got students interested in the plumbing program
19:16: The importance of implementing a training culture
22:09: Why leadership needs to be involved in training
28:00: How organizations can incentivize employees with training

Check out these resources we mentioned during the podcast:

Interplay Learning
Association for Career and Technical Education (CTE)
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Devynn Thompson entered the trades with her husband after he decided to establish his own plumbing business.

They faced many challenges along the way and realized they had to learn from their mistakes and embrace constructive criticism from their employees.

By connecting with people in the trades, going through training, having a coach who keeps them accountable, and learning how to delegate tasks, they managed to grow and transform their business into the success story it is today.

As the Operations Manager of Thompson Family Plumbing & Drain, Devynn is on a mission to deliver professional plumbing services to customers in California and Arizona. She stops by to share her entrepreneurial journey with us and how she learned to become a better leader. Devynn also shares her thoughts on comparison anxiety and elaborates on the importance of adopting a thriving mindset.

Join us as we discuss:
 
05:06: How Devynn went from apprentice to business owner
17:00: How to address comparison anxiety
31:46: Devynn’s delegation process
35:28: The importance of having a thriving mindset

Check out these resources we mentioned during the podcast:

Thompson Family Plumbing & Drain
Nexstar Network
MasterClass
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Rebekah Hatcher entered the trades with her husband after he decided to set up his own business.

They faced many adversities in the beginning as they tried to grow, and they even hit a plateau.

They then decided to become an Aire Serv franchisee, and with the right training, systems, processes, and a lot of hard work, they managed to scale their business successfully.

As the owner of Aire Serv of Aggieland, Rebekah strives to deliver professional HVAC repair and maintenance services to homeowners and businesses in the Brazos Valley in Texas.

She stops by to share her entrepreneurial journey with us, how becoming a franchisee has positively impacted her business, and some of her most memorable marketing campaigns.

Join us as we discuss:
[08:57] How becoming a franchisee impacted growth
[15:34] How the internal culture has changed and a key takeaway
[27:10] Rebekah’s most memorable and successful marketing campaign

Check out these resources we mentioned during the podcast:
Aire Serv of Aggieland
MarketingProfs
Canva
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.