CX Expert Talks Alterna CX

David Lloyd, International CX and Service Design Manager at E.ON, discusses maximizing opportunities with customers with relatively low contact frequency, CX efforts, and the scalability under an enterprise-level CX program. If you have any questions, contact us directly at info@alternacx.com.

Recently the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. MediaMarkt was able to make the shift easily and enabled a seamless transition for its customers. In this episode, Yenal Gokyildirim, CEO of MediaMarkt Turkey, together with Caglar Gogus, CEO of Dogan Holding, talked about how the company adapted to the uncertainties and shared their view of the future of retail and CX. If you have any questions, contact us directly at info@alternacx.com.

How can companies leverage VoC to understand the context of the experience and improve customer journeys? Together with CX-expert Don Peppers and CX Consultant and Practitioner Betül Yılmaz, we discussed contextually relevant customer experiences. If you have any questions, you can contact us at info@alternacx.com 

Aras Bilgen, an expert on human-centric design with global industry experience, scholar and an author with a new book coming out – sign up for updates www.productresearchrules.com/ -, joined our co-founder Poyraz Ozkan and talked about how to make insight generation a habit. If you have any questions you can contact us from info@alternacx.com

Corey User, Partner at Wipro Digital, had a conversation with our Co-Founder, Poyraz Ozkan. It has been more than a month since the increase in the impact of the virus on the economy. As Corey shared his expert opinions on the short and long term effects of Covid-19 on the financial institutions, we also discussed why listening to the voice of the customer in unprecedented times is crucial.

In our expert opinion podcast, Melih Ozgul, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey, had a conversation with our Co-Founder Poyraz Ozkan. While Melih shared his expertise on customer experience process improvements, the conversation also included Metro’s exceptional process improvement vision and their unique approach to improvement loop. If you have any questions, contact us from www.alternacx.com/contact-us