Ep 20. Demystifying chatbots with Brian Donohue (Director of Product Management at Intercom)

Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots. Introducing Answer Bot: instant resolutions and happier customers https://www.intercom.com/blog/introducing-answer-bot/ Fresh perspective – how we invented our Custom Bot chatbot builder https://www.intercom.com/blog/designing-custom-bot-conversations/ Eliza https://www.masswerk.at/elizabot/