Who's Afraid Of The Big Idea?

One Connected Community

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BUSINESS

Welcome to "Who's afraid of the big idea?" The show where George and Jamie take you on a journey with innovative leaders from the world of retail and banking. Placing the spotlight on consumer and organisational culture, we aim to share the tactics and tools that you can use each and every day to unleash your big ideas

13/02/2018

Financial Crime and GDPR with Steve Jackson

In this episode, Jamie talks with Steve Jackson, Head of Financial Crime with Covea Insurance and Chair of the Insurance Fraud Investigators Group (IFIG) Steve shares how his background combating serious crime as a policeman helps him tackle cyber crime in the insurance market today Steve also shares an opportunistic perspective on the looming GDPR; a refreshing view for those who have one eye on the GDPR doomsday clock

17 min
19/12/2017

Technology driven customer experiences and the future of food retail

In this episode George talks with Hetal Desai, Head of Finance, UK Retail, Partners and Technology, Ocado, about the business's exceptional growth, the future of food retailing and why it's so important to put your customers first If you're passionate about technology and driving better customer experiences, this one is for you!

24 min
27/10/2017

Why I Broke Up With My Bank with Alexa Fernandez

In this episode Jamie talks with Alexa Fernandez, Director, Market Development, BBVA In the episode Alexa shares the story of how she came to break up with her bank after an 11 year relationship The power of Fintech compelled Alexa to look for a new and better relationship with her banking provider. And, with open banking sweeping through the market, the questions is whether we’re likely to see more account switching of this kind?

33 min
26/09/2017

George and Jamie talk candidly about recent customer experience stories

This one is a little different. George and Jamie review recent first-hand experiences as customers. In this episode, George and Jamie explore recent retail experiences from budget airlines, to speed boats, to Amazon and mobile phone shopping. The guys share their take on the reality of customer experience, it's impact and why it's important, to be consistent, human and always to deliver above and beyond your brand promise. Get ready for frank, candid and honest feedback. If you're passionate about the frustrating customer experiences we encounter day-to-day, this one is for you!

31 min
24/08/2017

Ways to make the weekly food shop more fun, savvy and personal with Julia Glotz, The Grocer Magazine

George talks with Julia Glotz, Managing Editor, The Grocer Magazine, about ways to make the weekly food shop more fun, savvy and personal. In this episode we explore new thinking around data and customer experience in the world of food retail. Julia and I dare to fantasize about the potential of using data in a different way. One in which we can help provide customers with more choice, convenience and information to make the best decision for them (based on their preferences ... and we're not just talking price!) If you're passionate about big ideas and new ways to think about grocery retail and customer service, this one is for you!

29 min

5 Episodes

Welcome to "Who's afraid of the big idea?" The show where George and Jamie take you on a journey with innovative leaders from the world of retail and banking. Placing the spotlight on consumer and organisational culture, we aim to share the tactics and tools that you can use each and every day to unleash your big ideas

Creator

One Connected Community
Years Active

2017 - 2018
Episodes

5
Rating

Clean
Show Website

Who's Afraid Of The Big Idea?

Who's Afraid Of The Big Idea?

Episodes

Financial Crime and GDPR with Steve Jackson

Technology driven customer experiences and the future of food retail

Why I Broke Up With My Bank with Alexa Fernandez

George and Jamie talk candidly about recent customer experience stories

Ways to make the weekly food shop more fun, savvy and personal with Julia Glotz, The Grocer Magazine

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