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Blackmores is a pioneering consultancy firm with a distinctive approach to working with our clients to achieve and sustain high standards in Quality, Risk and Environmental Management. We'll be posting podcasts discussing ISO standards here very soon!

1 DAY AGO

#198 How communication can make or break your Management System

One of the biggest contributors to a stagnating ISO Management System is a failure to communicate. This has certainly been true in our experience with implementing ISO Standards for over 18 years, and as a result, we make sure to highlight awareness and communication as an integral step of the Implementation process. It’s a wasted effort only to have your management system gathering dust in a rarely visited folder on your server. If you want to reap the benefits of ISO implementation, it’s in your best interest to make everyone aware of their role in relation to your management system and its continual improvement. Today Ian Battersby explains what ISO Standards mean by awareness and communication, why they are so integral to a successful management system and how you can effectively communicate your management system. You’ll learn · What does awareness and communication mean in relation to ISO Standards? · Why should you communicate your management system? · The benefits of management system awareness · How can you effectively communicate your ISO management system? Resources · Isologyhub In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:05] Episode summary: Ian Battersby will be explaining what ISO Standards mean by awareness and communication, and why they are so integral to a successful Management System. [02:30] What is awareness and communication so important?– The success and failure of a management system depends on it’s existence being known and understood within an organisation. Staff have a key part to play, and they need to know their part in the Management System and how it aligns with the organisations direction. [03:20] Extra guidance available for awareness and communication – There is a Standard that accompanies ISO 9001, called ISO 9004:2018 – Quality of an Organisation: Guidance to achieve sustained success. This is a great companion to any Standard, as it provides general guidance on how to properly embed a management system within your business. It talks at length about people and the need to ensure that they are competent, engaged, empowered and motivated. These are crucial as: Engagement of people enhances the organisations ability to create value for interested parties. Empowerment motivates people to take responsibility for their work and the results of their work. These can be achieved by providing people with necessary information with authority and the freedom to make decisions related to their own work. People should understand the significance and importance of their role, specifically in creating that value to meet and exceed customer expectations. [05:30] What should be communicating according to ISO Standards? – Taking ISO 9001 as the example, because it is the basis for most ISO Standards, it has a specifies the following: 5.2.2 Quality Policy - The policy should be available and maintained as documented information, so must be issued somewhere so that people can see it. But it also, quite importantly, must be communicated, understood and deployed within the organisation. It also needs to be made available to other relevant and trusted parties. 5.3 Organisational roles, responsibilities and authorities - Top management have a responsibility here. They must ensure that responsibilities and authorities for relevant rules are assigned, communicated and understood within the organisation. There’s a lot to consider here as this will also take into account for ensuring processes are delivering expected outputs, the reporting of system performance and improvement and the promotion of customer focus throughout the organisation. 6.2 Objectives - The organisation should establish objectives. These will be t

28 min
6 NOV

#197 What is a SWOT and PESTLE?

A crucial part of Implementing any ISO Standard is addressing your risks and opportunities. This is a key part of Clause 4 Context of the organisation, which expresses and explicit need to review and assess what internal and external factors could help and hinder in achieving your business goals. While ISO Standards don’t define a definitive method of doing so, many have adopted the practice of carrying out a SWOT and PESTLE analysis. Today Ian Battersby explains what a SWOT and PESTLE analysis is, the key questions you should be asking and the importance of continually reviewing and updating the results as your management system matures. You’ll learn · What is a SWOT analysis? · What is a PESTLE analysis? · Examples of questions you should be asking during a SWOT and PESTLE · How often should a SWOT and PESTLE be conducted? · Examples of SWOT and PESTLE in practice Resources · Isologyhub In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:05] Episode summary: Ian Battersby will be explaining what a SWOT and PESTLE exercise is, it’s role in fufilling key requirements in Clause 4 of any ISO Standard, and the key questions you should be asking during the exercise. [02:30] What is a SWOT and PESTLE analysis? – This is one is the tools you can use to look at various factors that affect your organisation. SWOT standards for: · Strengths · Weaknesses · Opportunities · Threats PESTLE standards for: · Political · Economical · Social · Technological · Legal · Environmental And in recent years, people have added ethical into PESTLE too. Whether that’s on its own or integrated within the other elements is up to the organisation and how they want to run the exercise. Both analysis are fundamental in helping organisations understand the benefits and pitfalls of a project, management system implementation included. [05:05] Where in the Standard is there a need for a SWOT and PESTLE? – Clause 4 in all ISO Standards is known as ‘Context of the organisation’, which you need to establish early on in order to set the foundations for building your management system. Context is the world in which an organisation works, it is the considerations of the internal and external factors that affect what you do. SWOT and PESTLE, while not specifically referenced in the Standard, is a highly recommended tool as it directly assesses multiple internal and external factors and can fulfil the requirements of any ISO Standard. [06:20] Addressing Context of the Organisation – Clause 4, Context of the organisation states: “The organisation shall determine external and internal issues that are relevant to its purpose and its strategic direction, and that affects its ability to achieve the intended results of its management system. The organisation shall monitor and review information about these external issues.” There are also 3 additional notes: #1: Issues can include positive and negative factors or conditions #2: Understanding the external context can be facilitated by considering issues arriving from legal, technological, competitive, market, cultural, ect 3#: Understanding the internal context can be facilitated by considering Issues related to values, culture, knowledge and performance of the organisation. So, there’s a lot to consider! [08:10] How SWOT and PESTLE address Context of the Organisation – Taking a look at SWOT, strengths and weaknesses would refer to factors internal to your organisation, while the opportunities and threats would be external. Depending on the focus of your managem

37 min
30 OCT

#196 Reed & Mackay’s Carbon Verification Journey

Business travel remains one of our largest sources of greenhouse emissions, accounting for 26% of the UK’s total emissions. In an ideal world, no one would have to travel to work or events, some might even point to the way everyone adapted in COVID as a prime example of this in practice. However, for many that model of work is not feasible in the long-term. So, how can we reduce this unavoidable stream of emissions? Businesses are starting to take the right steps, however, today’s guest is paving the way as a shining example of sustainable business travel and events management. In this episode, Mel is joined by Christopher Truss, Global Sustainability Director at Reed & Mackay, to discuss their impressive existing ISO Standard portfolio and their journey towards ISO 14064 carbon verification. You’ll learn · Who is Chris Truss? · Who are Reed & Mackay? · What are the highlights from Reed & Mackay’s latest Sustainability and Responsible Business report? · What Standards are Reed & Mackay certified to? · What is the demand for sustainability within the business travel and events management sector? · Why get ISO 14064 verified? · What were the challenges with obtaining ISO 14064 verification? · What are the benefits of obtaining ISO 14064 Verification? Resources · Reed & Mackay · Reed & Mackay Sustainable and Responsible Business Report 2024 · Carbonology In this episode, we talk about: [02:05] Episode Summary – We welcome today’s guest, Chris Truss, Global Sustainability Director at Reed & Mackay, to explore their ISO Standards portfolio and journey towards ISO 14064 verification. [02:40] Who is Chris?: Chris has had over 20 years experience in the business travel industry. He is currently responsible for driving the sustainability agenda at Reed & Mackay, which includes the development of services and solutions that their clients require to meet their own sustainability initiatives. He also manages a wide range of third-party suppliers. A lesser know fact about Chris is in a band, playing the folk fiddle and singing in pubs around Yorkshire. He also plays tennis in the over 45 category for Yorkshire! [04:50] Who are Reed & Mackay? – Reed & Mackay are a global travel management and event management business. They help clients all the way from picking up the telephone and making bookings on their behalf, helping them source appropriate venues for their events and then managing the overall spend, the supply chain and ultimately reporting back to them on what they've been up to and how they can improve their processes and save money. Reed & Mackay are highly regarded for their quality of services, especially within the professional services sector, and they proudly boast a number of large blue chip clients. [05:50] What are some of the highlights in Reed & Mackay’s Sustainability and Responsible Business Report? When Chris came into his latest role, he looked to tackle two main points: · How can Reed & Mackay operate sustainably? · How can we articulate that to our clients? As a result of the work Chris has done, Reed & Mackay have signed up to the United Nations Global Compact and have aligned themselves with the UN’s Sustainable Development Goals. They have also become an EcoVadis rated supplier and are undertaking their first Carbon Reduction Plan disclosure. From a corporate responsibility point of view, they have made great strides to improve their gender pay gap. They are also ensuring the integrity of their charitable partnerships. [08:00] What are some of the sustainability initiatives that Reed & Mackay have started? Reed & Mackay support a charity called 4Ocean, who are trying to remove as much plastic from our oceans as possible. They selected this charity in particular due to it’s g

31 min
22 OCT

#195 The Role of ESG in Procurement

Purchasing goods and services is a necessity for any business, whether that’s simply stocking up on office supplies, or looking for someone to manage your IT environment. Procurement has a key role to play in keeping things running smoothly, along with facilitating the core values of businesses as priorities change, such as a commitment to ESG compliance. In this episode, Ian is joined by Philip Ideson, Founder & Managing Director of Art of Procurement, to discuss procurement’s role in ESG compliance, the challenges procurement faces with ESG, and learn about their mission to 10X the impact of procurement. You’ll learn · Who is Philip Ideson and the Art of Procurement? · What are the current trends in procurement? · What is procurement’s role in relation to ESG? · How do ESG deliverables fit in with the other results procurement is expected to deliver? · What are the greatest challenges procurement currently faces with ESG? · What is Art of Procurement’s mission to 10X the impact of procurement? · What are the 6 principles of this mission? Resources · Art of Procurement · Art of Procurement Podcast · The Art of Procurement philosophy · ESG Compliance In this episode, we talk about: [00:25] Episode Summary – We welcome today’s guest, Philip Ideson, Founder and Managing Director of the Art of Procurement, to discuss the role procurement has in ESG compliance. Additionally we will dive into Philip’s mission to increase the impact of procurement. [03:00] Who is Philip?: Philip has been in the procurement space for almost 25 years now! He started at Ford Motor company, in direct Procurement where he was purchasing parts for car manufacture. He later moved into indirect Procurement, which is essentially everything you need to operate on a day-to-day basis i.e. office supplies, childcare facilities ect. Philip has worked in the UK, Europe, India and has been based in the US for the past 19 years. To get a perspective on the other side, he joined a Service Provider who provided outsourced procurement, that company later got bought out by Accenture, which was when Philip decided to go out on his own and started ‘Art of Procurement. His podcast has been running for 9 years, and has the aim to share inspiring stories of companies who think differently about procurement. [06:05] Hard Truth: Inside the Football Industry Podcast – Philip also co-hosts another podcast in his spare time, which was awarded the EFL podcast of the year in 2023! Hard Truth delves into the behind the scenes aspects of football, co-hosted by the owner and Chairman of Peterborough United, it also gives an owner perspective of the football season. [07:05] What are some of the top trends and priorities in procurement currently? Digitisation: Procurement was an area where technological change happened relatively slowly, at least up until around 5 years ago there weren’t many tech solutions built specifically for procurement. However, a lot of money has been poured into the space, so now there’s the challenge of ‘How can we digitise?’ The problem with a lot of technology solutions is that they often become obsolete quickly, and with the rise of AI it’s trickly to keep up, let alone get ahead. [08:10] What is something about procurement that might surprise people who don’t work in the field? Procurement gets a bad rep for trying to save every last penny at the cost of bullying suppliers. However, they are a lot more passionate around the role that suppliers can play in the growth of a business. It’s all about marrying together the capabilities of supply chains with the needs of a business, rather than trying to squeeze every last penny’s worth out of suppliers. [09:15] Procurement put into a box: In a lot of businesses, procuremen

38 min
15 OCT

#194 Clyde & Co’s Carbon Verification Journey

Sustainability is an area that affects all businesses, no matter the sector. We are all currently contributing to the climate crisis, from travel and hospitality to manufacturing to those working in an office or from home. You may be surprised to hear that the legal sector is currently one of the leaders in championing sustainability, not just in enforcing new environmental legislation, but also leading by example in the race to net zero. One such stand out leader is today’s guest – Clyde & Co, a global law firm that have made great strides in their sustainability journey. In this episode, Mel is joined by Paddy Linighan, Chief Sustainability Officer at Clyde & Co, to discuss their ambitious net zero targets, sustainability initiatives and their journey towards ISO 14064 Carbon Verification. You’ll learn What is Paddy Linighan’s role as CSO? Who are Clyde & Co? What are their net zero targets according to their responsible Business report? What sustainability initiatives have Clyde & Co introduced? Why get ISO 14064 verified? What were the challenges with obtaining ISO 14064 verification? What are the benefits of obtaining ISO 14064 Verification? Resources Clyde & Co Clyde & Co Responsible Business report Carbonology In this episode, we talk about: [00:25] Episode Summary – We welcome today’s guest, Paddy Linighan, Chief Sustainability Officer at Clyde & Co, to dive into their responsible business report, discuss their net zero ambitions and journey towards ISO 14064 Carbon Verification. [01:40] Introduction to Paddy: Paddy has 30 years experience in the legal sector, and was formerly the Chief Operating Officer for Clyde & Co before transitioning to the role of Chief Sustainability Officer. Paddy is also a Director at the Legal Sustainability Alliance, which is an association committed to supporting the legal sector to measure and manage their carbon emissions to achieve net zero. One lesser-known fact is that Paddy was a Latin and ballroom dancer! [02:30] Who are Clyde & Co? – They are a global law firm with 500 partners, 2700 lawyers and 3216 legal professionals across the world and operating out of 70 offices. They set out to help organisations successfully navigate risk and maximise the opportunity in the sectors that underpin global trade, namely insurance, aviation, marine construction, energy, trade and natural resources. They offer a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world in seamless fashion. Clyde & Co are committed to operating in a responsible way by progressing a diverse and inclusive workforce that reflects the communities and the clients it serves, and provides an environment in which hopefully everyone can realise their potential. They use their legal and professional skills to support communities through pro bono work, volunteering charitable partnerships, and minimisation of environmental impact through the pursuit of sustainability standards. [04:25] What are some of the Net Zero targets highlighted in Clyde & Co’s responsible business report? Near term target: Reduce their scope 1 and scope 2 emissions by 80% by 2030 and scope 3 emissions by 50% by 2030. Long term target: Have a 90% reduction in emissions by 2038 Focused on decarbonizing their operations across the globe. [06:25] What are some of the sustainability initiatives that Clyde & Co have started? All their initiatives can be broadly groups into 3 categories, but ultimately they seek to decarbonize their operations, address resource consumption and offset emissions where possible. They found that 95% of their emissions reside in their scope 3, which is due to their supply chain. A few of their initiatives include rationalizing their supply chain to reduce the impact of purchasing goods and services. They are also supporting their supply

34 min
9 OCT

#193 Understanding ESG Reporting – CSDDD

Did you know that only a third of the emissions reductions required to achieve the country’s 2030 target are currently covered by credible plans? As a result, we can expect to see more mandatory and voluntary regulations that require carbon emissions reporting to verify your ESG and net zero claims. In this episode, Mel closes out the ESG Reporting Disclosures series by explaining what Corporate Sustainability Due Diligence Directive (CSDDD) is, it’s key emissions reporting requirements, the verification requirements and who qualifies for CSDDD. You’ll learn · What is CSRD? · Key requirements of CSDDD · Key emissions reporting requirements · the emissions verification requirements for CSRD? · Who qualifies for CSDDD? · The likely impact of CSDDD Resources · Carbonology · Carbonology LinkedIn · Carbonology Instagram · CSDDD In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:10] Episode summary: Mel closes out the series on ESG reporting requirements by diving into CSDDD. [03:10] What is CSDDD? – The Corporate Sustainability Due Diligence Directive (CSDDD) is a new EU directive that promotes sustainable and responsible corporate behaviour in companies’ operations and across their global value chains. Purpose: It aims to promote sustainable business practices, protect human rights, and address environmental challenges. The CSDDD was adopted by the European Commission on the 23rd of February 2022 and approved by the Council of the European Union on the 24th of May 2024. The new rules ensure that companies in scope identify and address adverse human rights and environmental impacts of their actions inside and outside Europe. The CSDDD is expected to start affecting companies from 2027 at the earliest once the directive has been transposed into national legislation. [05:10] What are the key requirements of CSDDD?: · Human rights due diligence: Companies must identify, prevent, and mitigate adverse human rights impacts within their value chains. · Environmental due diligence: They must assess and manage risks related to climate change, biodiversity loss, and pollution. · Disclosure obligations: Companies must disclose their due diligence processes, findings, and any remedial actions taken. [06:20] What are the Emissions Reporting Requirements? Under the CSDDDD, companies are required to report on their greenhouse gas (GHG) emissions within a climate transition plan. This includes considerations for Scope 1, 2 and 3. These were explained in more detail in a previous episode on CSRD, so go check that out if you want to learn more about the individual scope requirements. What if you fit the requirements of both CSRD and CSDDD, do you have to double report on emissions? In short – No! The climate transition plan required by the CSDDD will be reported within CSRD reporting, as organisations just need to adhere to the CSDDD’s implementation requirements for the transition plan. [10:10] What are the Emissions Verification Requirements? More definitive guidance on verification requirements is expected closer to 2027. Companies will more than likely need to verify the emissions data reported through CSDDD, as the directive mandates a climate change transition plan that aligns with the Corporate Sustainability Reporting Directive (CSRD), which does require companies to verify their emissions data. [09:55] Who qualifies for CSDDD? The Corporate Sustainability Due Diligence Directive (CSDDD) applies to both EU and non-EU companies depending on their workforce size and revenue: EU and non-EU companies (or the ultimate parent company of a group): ·

14 min
2 OCT

#192 Understanding ESG Reporting – CSRD

2030 is fast approaching and we’re already falling behind on our Net Zero targets, which will take a coordinated collective effort to get back on track. As a result, businesses are coming under increasing pressure to monitor, report and reduce their energy use and carbon emissions to meet net zero targets. This has led to an increase in both mandatory and voluntary regulations that require carbon emissions reporting to verify your net zero claims. In this episode, Mel continues the ESG Reporting Disclosures series by explaining what the Corporate Sustainability Reporting Directive (CSRD) is, how it affects your emissions reporting, the verification requirements and who qualifies for CSRD. You’ll learn · What is CSRD? · How will the CSRD affect your Emissions Reporting? · What are the emissions verification requirements for CSRD? · Who qualifies for ISSB S2? Resources · Carbonology · Carbonology LinkedIn · Carbonology Instagram · CSRD In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:10] Episode summary: Over the course of September, Mel will be exploring the latest climate change regulations that may affect your organisation. In this episode she dives into Corporate Sustainability Reporting Directive (CSRD). [02:55] What is CSRD? – The Corporate Sustainability Reporting Directive (CSRD) is a new EU directive that modernises and strengthens the rules concerning the social and environmental information that companies have to report. It revises the 2014 Non-Financial Reporting Directive (NFRD), extends the scope of covered companies, and strengthens the reporting requirements. The CSRD was formally adopted by the European Council on 28 November 2022. The directive is transforming ESG reporting and will start affecting almost 50,000 companies from 2024 by expanding the scope to include all large companies, all companies listed on regulated markets, and non-EU companies with substantial activities in the EU. This includes non-EU companies with subsidiaries operating within the EU or those listed on EU regulated markets. Many companies located both within and outside the EU will be affected during the CSRD’s phase-in period beginning in fiscal year 2024. [05:10] How will the CSRD affect your Emissions Reporting?: Under the CSRD, companies are required to report on their greenhouse gas (GHG) emissions. This includes: · Scope 1 Emissions: Direct emissions from owned or controlled sources. For example, emissions from combustion in owned or controlled boilers, furnaces, vehicles, etc. · Scope 2 Emissions: Indirect emissions from the generation of purchased energy. This includes emissions from the production of electricity, steam, heating, and cooling consumed by the company. · Significant Scope 3 Emissions: Other indirect emissions that occur in a company’s value chain. Companies are required to report on significant Scope 3 sources. This could include emissions from business travel, employee commuting, waste disposal, etc. [07:10] What are the Emissions Verification Requirements? Under the CSRD, companies are required to have their reported GHG emissions data verified by an independent third party. The verification process ensures the accuracy and reliability of the reported information. Verification options for CSRD include: · Independent Verification: Companies must engage an accredited third-party verifier to audit and confirm the accuracy of their GHG emissions reports. · Verification Standards: The verification must be conducted in accordance with recognised international standards, such as ISO 14064-3. · Assurance Levels: The verifi

14 min
17 SEPT

#191 Understanding ESG Reporting – ISSB S2

Businesses are coming under increasing pressure to monitor, report and reduce their energy use and carbon emissions to meet net zero targets. As a result, we’re seeing an increase in both mandatory and voluntary regulations that require carbon emissions reporting to verify your net zero claims. In this episode, Mel continues the ESG Reporting Disclosures series by explaining what The International Sustainability Standards Board Climate-related Disclosures (ISSB S2) are, the emissions reporting and verification requirements and who qualifies for ISSB S2. You’ll learn · What is ISSB S2? · What is the scope of ISSB S2 · What are the emissions reporting requirements for ISSB S2? · Emissions verification requirements · Who qualifies for ISSB S2? Resources · Carbonology · ISSB S2 In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:10] Episode summary: Over the course of September, Mel will be exploring the latest climate change regulations that may affect your organisation. In this episode she dives into The International Sustainability Standards Board Climate-related Disclosures (ISSB S2). [03:20] What is ISSB S2? – The International Sustainability Standards Board Climate-related Disclosures (ISSB S2) is a new global standard that mandates entities to provide comprehensive information about climate-related risks and opportunities. The ISSB S2 was issued by the International Sustainability Standards Board on the 26th of June 2023 and is effective for annual reporting periods beginning on or after the 1st January 2024. The new standard ensures that companies disclose physical and transition risks and their potential impact on the move towards a low carbon economy. [04:20] Further learning with Carbonology: Carbonology have created a half-day course which walks you through all of the various carbon reporting disclosures and sustainability disclosure reporting requirements. If you would like to learn more, get in touch with Carbonology. [07:00] What does ‘Acute and Chronic Physical risks’ mean in the context of ISSB S2? Climate related physical risks are risks resulting from climate change that could be event driven, so an example of an acute physical risk could arise from weather related events like storms, floods and heatwaves, which are increasing in frequency. These could have a knock-on effect to businesses, taking a heat wave as the example, you will need to consider: · Can your IT systems and datacentres cope with it? · Have you got resilience built in to your operations to be able to deal with that sort of disruption to your organisation? Chronic physical risks arise from longer term shifts in climatic patterns, including changes in precipitation and temperature, which could lead to sea level rises and reduced water availability and changes in soil productivity. These risks could carry a weighty financial burden either through direct damage to assets, or indirectly through supply chain disruption. [09:35] Join the isologyhub and get access to limitless ISO resources – From as little as £99 a month, you can have unlimited access to hundreds of online training courses and achieve certification for completion of courses along the way, which will take you from learner to practitioner to leader in no time. Simply head on over to the isologyhub to sign-up or book a demo. [11:43] What does ‘Transition risk’ mean in the context of ISSB S2? This is looking for a climate related transition plan, which should include targets, actions and resources for the transition towards a lower carbon economy. This would include actions such as reducing greenhouse gas emissions. [12:30] What is the scope of I

21 min

Blackmores is a pioneering consultancy firm with a distinctive approach to working with our clients to achieve and sustain high standards in Quality, Risk and Environmental Management. We'll be posting podcasts discussing ISO standards here very soon!

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