Arum AI Insights

Arum Global
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Arum AI Insights

About the Arum AI Insights podcast Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real! In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries. If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum Global We have been global leaders in collections and recoveries for 25+ years. We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes. We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector. Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver! We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence. Our knowledge of the debt industry is unrivalled. Find out more at arum-global.com

  1. Upgrade existing vs. implement a new collections system

    31 DE MAR.

    Upgrade existing vs. implement a new collections system

    When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement a new one altogether? While the instinct to stick with a familiar vendor is understandable, it may not always be the best debt collection software for you. In fact, implementing a new platform can, in many cases, be as simple (or even simpler!) than a collections system upgrade, and it could offer significant benefits. In this episode, we take you through what you should bear in mind when making this important decision.

    9min
  2. Buy vs. build for debt collection platforms

    17 DE MAR.

    Buy vs. build for debt collection platforms

    In today’s economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives. It can no longer be the poor relation to acquisition or customer servicing. With consumer and regulatory expectations being more intense than ever, the question of whether to build a custom system in-house or buy an off-the-shelf platform is central to any organisation looking to optimise collections, reduce unit costs, and maintain a strong brand reputation by delivering positive customer outcomes and minimising detriment. In this episode, we dive into the pros and cons of each approach. By the end, you’ll have a clearer roadmap for deciding which path is best for your organisation’s needs, compliance requirements and long-term goals.

    8min
  3. Podcasters' Perspectives and Predictions

    21/03/2024

    Podcasters' Perspectives and Predictions

    In this special end of season episode, Steve has a cross industry discussion with three podcasters – a financial wellbeing mentor, a CEO in the third sector and the founder of a debt technology firm. They discuss the themes that have emerged from their respective podcasts, what that says about the state of the nation, some practical steps that we can all take to make improvements, and their predictions for the year ahead.

    46min
  4. Debt Podcasters and their Industry Forecast

    TRAILER DA TEMPORADA 1

    Debt Podcasters and their Industry Forecast

    In our upcoming end of season finale, Steve Coppard meets with three money and debt experts who also have their own podcasts. In this snippet, they share their predictions for the debt industry's upcoming challenges and opportunities for 2024!

    2min
  5. NHS England and Unhealthy Debt

    23/01/2024

    NHS England and Unhealthy Debt

    Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with any financial transactions has the capacity to create debt. Their conversation highlights the improvements the NHS is making to responsibly collect debt, identifying vulnerabilities and the need for better technology and data.

    36min
  6. Deven Ghelani and Who Benefits?

    14/12/2023

    Deven Ghelani and Who Benefits?

    In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the impact of policy and those affected. Their recently published research found there is £19bn worth of unclaimed benefits every year in the UK. Steve and Deven discuss how Policy in Practice is trying to move the needle on the issue, why the issue exists and why those working in the financial services and collections and recoveries industries should care.

    20min
  7. Registry Trust and the Data Dilemma

    22/11/2023

    Registry Trust and the Data Dilemma

    For our latest episode, Steve visits Lex Jones and Chris Dick at the Registry Trust. The Registry Trust was established to maintain the official statutory, register of judgements, orders and fines for England and Wales on behalf of the Ministry of Justice, and it maintains similar registers for Scotland. Northern Ireland, the Republic of Ireland, Isle of Man, and Jersey by agreement with the relevant authorities there. Through campaigning by the Registry Trust, Steve became aware of an issue relating to a lack of claimant data for England and Wales - the name of the person or organisation that files the county court judgement (CCJ) against the indebted person or business. Currently their name does not have to appear on the CCJ, so the database is incomplete, leading to difficulty in paying down CCJs, added stress, and a high volume of unnecessary calls to both the courts and the Registry Trust. That campaign led to a commitment by the Ministry of Justice to run a public consultation on this matter, which in government terms is the first step to making a change - so a huge win for the Registry Trust!

    31min
  8. Mark Francis and Debt Collection in New Zealand

    03/11/2023

    Mark Francis and Debt Collection in New Zealand

    For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in debt, and an industry code of practice amongst other things. Steve took the opportunity to ask Mark what it is about the industry that keeps him awake at night and he spoke about the four issues that he's concerned about – the lack of a code of practice, the language used around debt, encouraging people to access free debt advice through Money Mentors, and personal responsibility regarding debt.

    37min
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Trailers

Sobre

About the Arum AI Insights podcast Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real! In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries. If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum Global We have been global leaders in collections and recoveries for 25+ years. We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes. We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector. Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver! We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence. Our knowledge of the debt industry is unrivalled. Find out more at arum-global.com

Informações

  • Criado por
    Arum Global
  • Anos de atividade
    2023 - 2025
  • Episódios
    14
  • Classificação
    Livre
  • Copyright
    © Copyright 2025 Arum Systems Ltd
  • Site do podcast
    Arum AI Insights

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