How to Get Better at Saying No

Our families, schools, and workplaces often train us to comply: taking on additional work when asked, agreeing with the group's consensus, and going along to get along with our bosses and colleagues. So, even when we're told to "think different" and "embrace conflict," we often hold ourselves back. But when individuals learn to say no more often, it can have huge benefits for their careers and organizations, says Dr. Sunita Sah. A psychologist and professor at Cornell's SC Johnson College of Business, she shares a research-backed framework for evaluating whether to comply or defy at work and offers advice on how to do both more effectively. Sah is author of the book Defy: The Power of No In a World That Demands Yes.