Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Metis Strategy
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Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.

  1. HÁ 2 DIAS

    Responsible AI: Value Proposition and Opportunities with Executives From MasterCard, Mars, and Northrop Grumman

    927: Operationalizing AI offers transformative potential but requires organizations to adopt "responsible AI" practices that ensure transparency, accountability, legality, and ethics. In this episode of Technovation, host Peter High speaks with three influential leaders—Ed McLaughlin, CTO and President at MasterCard, Marina Bellini, President of Global Business Services at Mars, and John Russell, CIO at Northrop Grumman—about the critical role of responsible AI in driving innovation while maintaining ethical and regulatory integrity. Moderated by Alex Kraus, the panel unpacks how companies across industries can balance business value with accountability, leveraging AI responsibly for global impact. Highlights include: Responsible AI Frameworks: The panel shares how organizations like Mars, MasterCard, and Northrop Grumman are developing governance models that ensure AI aligns with corporate values and global regulations. Balancing Innovation and Risk: Insights into navigating the risk-reward trade-off by focusing on scalable AI applications that enhance productivity, minimize bias, and reduce operational risks. Ethics at the Core of AI: Ed McLaughlin emphasizes that ethics must guide innovation, with AI only adding value when it upholds organizational principles and consumer trust. AI Scalability and Validation: Techniques like MasterCard’s "silent mode validation" to test AI in real-time environments and prevent concept drift, ensuring robust performance at scale. Navigating Global Regulations: Marina Bellini and John Russell discuss the challenges of adapting AI practices to comply with international regulatory frameworks while maintaining organizational principles. The Future of AI in Defense and Business: John Russell explores how ethical constraints drive innovation in the aerospace and defense sectors, while Ed McLaughlin warns against over-restricting AI technologies.

    34min

  2. HÁ 6 DIAS

    Next-Gen Talent & AI Strategy with FINRA, Corning & Land O’Lakes

    926: As organizations navigate the future of work and technology, leaders are rethinking how to recruit, retain, and upskill talent to drive innovation. In this episode of Technovation, we feature a panel discussion from our 2024 Metis Strategy Summit with Soumya Seetharam (Chief Digital and Information Officer, Corning), Teddy Bekele (Chief Technology Officer, Land O’Lakes), and Tigran Khrimian (Chief Technology and Engineering Officer, FINRA). Moderated by Peter High, the conversation highlights practical strategies for developing next-generation operating models and integrating emerging technologies into the workforce. Highlights include: Global Talent Hubs: Soumya discusses Corning’s strategic creation of digital hubs worldwide to access diverse talent pools and align operations with business needs. AI and Data-Driven Insights: Tigran shares FINRA’s groundbreaking use of AI to process exabytes of data and maintain market integrity. Fusion Teams for Agility: Teddy reveals Land O’Lakes’ approach to embedding IT talent within business functions for deeper collaboration and innovation. Rotational Programs for Skill Development: Soumya explains how Corning’s mid-career rotational programs build leadership and broaden expertise. Generative AI’s Impact on Programming: Tigran explores the transformative potential of AI, including the idea of English as a programming language. Citizen Development: Insights on empowering non-technical employees to leverage low-code/no-code tools safely and effectively.

    32min

  3. 18 DE NOV.

    Advancing Data Strategy and AI ROI: Insights from Capital One, Cigna, and Vanguard

    925: As organizations increasingly experiment with AI, technology leaders are turning their attention to demonstrating how these tools can deliver tangible returns for the business. In this episode of Technovation, we feature a panel from our 2024 Metis Strategy Summit where Rob Alexander (CIO, Capital One), Katya Andresen (Chief Digital and Analytics Officer, Cigna), and Nitin Tandon (CIO, Vanguard) discuss how their organizations are advancing data strategy and extracting measurable value from AI initiatives. Moderated by Chris Davis (Partner and West Coast Office Lead, Metis Strategy), the conversation highlights real-world insights and provides actionable advice for technology leaders on how to measure AI’s business value, identify initiatives that will drive the greatest impact inside their organizations, and ensure a strong data strategy to guide it all. Highlights include: Cloud Infrastructure for AI Readiness: Panelists emphasize the critical role of cloud adoption as the foundation for scalable AI strategies and innovation. AI and Business ROI: The group explores frameworks for identifying high-impact AI use cases and measuring their value, from productivity gains to cost reductions. Generative AI in Action: Examples of how Generative AI is transforming customer service, developer productivity, and predictive analytics in their organizations. Human-Centric Product Mindset: Insights on embedding a human-focused, outcome-driven approach to AI development and deployment. Data Strategy and Governance: Practical steps for creating AI-ready data ecosystems while balancing experimentation with structured governance. Cross-Industry Lessons: Rob, Katya, and Nitin share their unique perspectives on leveraging AI to drive transformation in large-scale, data-intensive businesses.

    35min

  4. 14 DE NOV.

    Staying Nimble and Resilient in a Changing World: Insights from Goldman Sachs Global Institute Co-Head George Lee

    With the global economic outlook in flux, companies worldwide are preparing for scenarios that could redefine their technology adoption strategies. In a fireside chat at our 2024 Metis Strategy Summit in NYC, George Lee, Co-Head of the Goldman Sachs Global Institute, shares his insights with Peter High on how technology and business leaders can position their organizations for readiness and resilience amid uncertainty. Highlights include: Supply Chain Resilience Amid Geopolitical Complexity: George emphasizes the critical need for companies to bolster supply chain resilience in response to global geopolitical shifts. He highlights how these changes are pushing companies to rethink their strategies to ensure stability and agility. AI as a National Strategic Asset: The conversation dives into AI's evolution from a technological tool to a national strategic asset, with George exploring its implications for productivity, culture, and national defense in a rapidly advancing digital landscape. Focus on Inflection Points Over Predictions: George introduces the concept of planning around "inflection points" instead of relying solely on predictions, encouraging leaders to proactively navigate pivotal moments that could redefine their industries. Enterprise AI and the Productivity Paradox: George discusses the “productivity paradox” seen in AI's adoption within enterprises, noting the discrepancy between AI’s rapid advancements and its slower integration into enterprise workflows. Superintelligence vs. Super Automation: The discussion distinguishes between the concepts of superintelligence and super automation, examining the different impacts each could have on future economies and labor markets. Insights from Global Conversations: George shares how the Goldman Sachs Global Institute gathers and refines insights from dialogues with global leaders, using these insights to guide clients through geopolitical and economic complexities. Challenges in Adopting New Technology: Drawing on his experience as a former CIO, George addresses the practical challenges organizations face when implementing advanced technologies, underscoring the importance of strong frameworks and patience in driving enterprise adoption.

    17min

  5. 11 DE NOV.

    All Hands on Tech: Thought Leaders Tom Davenport & Ian Barkin on Citizen Development & Digital Transformation

    In their latest book, All Hands on Tech, Babson College Professor Tom Davenport and automation pioneer Ian Barkin explore how citizen development is transforming the workplace. In this episode of Technovation, Peter High interviews Tom and Ian about the core concepts of their book, covering the rise of citizen developers, the role of governance frameworks, and real-world case studies that demonstrate the impact of democratizing technology. Highlights include: Citizen Development: Tom and Ian define citizen development as the democratization of IT, allowing non-technical employees to create applications and automations, empowering them to drive meaningful change within their organizations. Digital Transformation: They explain why citizen development is a critical ingredient in digital transformation, providing organizations with the agility to respond faster and innovate continuously. 4G Framework for Governance: The 4G Framework—Genesis, Governance, Guidance, Guardrails—offers a structure for responsibly supporting citizen development, ensuring scalability and mitigating technical debt. Amtrak and Shell Case Studies: The authors share insights from Amtrak’s individual-led development and Shell’s structured DIY movement as examples of successful grassroots innovation. Generative AI & Low-Code Tools: Tools like Microsoft’s Power Platform and generative AI enable non-technical users to develop software and solutions, fostering a culture of innovation from all levels within an organization. Future of Work and Citizen Development: Tom and Ian discuss the future of work, where employees with domain expertise play an increasing role in technology initiatives, bridging gaps between IT and business for collaborative innovation.

    45min

  6. 7 DE NOV.

    CEO Scott Dietzen on Augment’s AI for Developer Productivity, Competing with Microsoft, and Revolutionizing Software Engineering

    922: Artificial intelligence has enabled software developers to significantly boost productivity by automating tedious tasks and improving code quality across complex projects. In this episode of Technovation, host Peter High speaks with Scott Dietzen, CEO of Augment, about how Augment’s AI platform is changing how software teams collaborate, making it easier for developers to work efficiently and creatively. Scott shares how Augment’s AI sets itself apart by deeply understanding the codebase and architecture of each team, providing tailored support beyond coding tools from the tech giants. Highlights include: Codebase Intelligence and Team Collaboration: Scott explains how Augment’s AI goes beyond generating code; it learns from your team’s specific codebase and workflows, fostering enhanced collaboration and efficiency. Competing with Microsoft: The discussion dives into Augment’s strategy for taking on Microsoft Copilot, emphasizing specialized AI that deeply understands complex code repositories, enabling faster problem-solving and greater project continuity. Productivity Gains and ROI: Scott shares examples of customers who have doubled their productivity and reduced their software backlogs, demonstrating the strong ROI and value Augment delivers to enterprises. Human-AI Collaboration: Scott reflects on the future of software engineering, highlighting how Augment’s approach is about augmenting human capabilities rather than replacing them, giving developers more freedom to focus on creative problem-solving. The Future of AI in Software Development: Scott offers insights into the potential for AI to reshape the software development landscape, emphasizing the importance of continued innovation and specialization to stay ahead of industry giants.

    33min

  7. 4 DE NOV.

    Avis’ Ravi Simhambhatla on AI, Dynamic Pricing, and Transforming Customer Experience

    921: Picking up a rental car is often the final step in a traveler's journey, making it a pivotal moment where technology can transform the customer’s overall experience. In this episode of Technovation, host Peter High interviews Ravi Simhambhatla, Executive Vice President and Chief Digital and Innovation Officer at Avis Budget Group, about his approach to driving digital transformation and customer-centric innovation within a global car rental company. Ravi shares how he and his team are enhancing every touchpoint of the customer journey through AI-driven self-service tools, dynamic pricing, and real-time personalization. Highlights include: Customer-Centric Digital Transformation: Ravi discusses the modernization efforts underway at Avis Budget Group, including a focus on cloud migration and the integration of AI to create frictionless customer experiences. Dynamic Pricing and Personalization: Using data-driven insights, Avis Budget Group tailors offers to individual customer profiles, aiming to maximize satisfaction and optimize revenue through strategic dynamic pricing. Generative AI in Operations: Ravi describes how AI-based damage detection and chatbots for customer support improve efficiency and transparency, reducing customer disputes and response times. Autonomous Vehicles and Future Innovation: Ravi shares his vision for autonomous vehicles in car rentals, detailing a future where customers can seamlessly locate and receive their vehicles upon arrival at airports, further enhancing convenience. Employee Enablement: Emphasizing the value of frontline employees, Ravi highlights efforts to equip staff with tools that enhance their ability to serve customers efficiently, ensuring customer satisfaction from arrival to vehicle return.

    34min

  8. 31 DE OUT.

    Ulta’s Digital Transformation: Building an Omnichannel and Hyperpersonalized Customer Experience Through Data with CTO/CIO Mike Maresca

    Ulta Beauty has positioned itself as an industry leader by merging in-store and digital experiences for a seamless, personalized customer experience. In this episode of Technovation, Peter High speaks with Ulta Beauty’s Chief Technology and Information Officer Mike Maresca on the company’s digital transformation, cloud expansion, and omni-centric strategy. Mike shares insights on how Ulta’s GlamLab enables virtual try-ons and how data and AI drive hyper-personalization for Ulta’s 44 million loyalty members. Highlights include: Digital Transformation and Omni-Centric Strategy: Mike shares how Ulta Beauty is investing in multi-cloud infrastructure and agile development to build a connected experience across online and in-store channels. Hyper-Personalization Through Data and AI: Ulta’s approach to creating personalized customer experiences leverages a modern data platform, enabling customized product recommendations, loyalty rewards, and shopping experiences. GlamLab and Virtual Try-Ons: Using augmented reality, Ulta’s GlamLab allows customers to try on products virtually, blending digital convenience with a tactile shopping experience. Talent and Agile Innovation: Mike emphasizes the importance of fostering a learning culture through Ulta University and empowering fusion teams that bring business, product, and IT closer together. Expansion into Mexico: Announcing Ulta Beauty’s international expansion into Mexico in 2025, Mike provides a glimpse into the company's future growth strategy. Automation and Supply Chain Efficiency: Through robotic automation in distribution centers, Ulta is optimizing fulfillment accuracy and scaling to meet seasonal demand, enhancing overall operational efficiency.

    27min
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Sobre

Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.

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