28. How Do You Reply to a Negative Review WITHOUT Violating HIPAA? | Heather Irving
Doctors have a love-hate relationship with online reviews. A positive review can be great marketing. A poor review can be damaging to the practice. Sometimes a practice earns that negative review, but there are also times there may have been a misunderstanding or the patient is not being true to the facts and the office feels compelled to reply. This might not be a problem in other industries, but healthcare has a thing called HIPAA!
Heather Irving, Director of Customer Success for Abyde, walks us through the Do's and Don'ts.
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- Published13 December 2022 at 21:42 UTC
- Length11 min
- RatingClean