Hospitality Property School

Gerry MacPherson
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Hospitality Property School Podcast

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers. New episodes are released every Thursday at 12 pm EST / 6 pm CET

  1. Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352

    20/07/2023

    Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352

    Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot! In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in! Continue reading, watching, or listening and I’ll share strategies for retaining top hotel talent … ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/effective-strategies-for-retaining-top-hotel-talent-352 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/_twuy00Alq8 A Division of Keystone Hospitality Property Development

    7 min
  2. Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351

    13/07/2023

    Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351

    From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind. Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team. Continue reading, watching, or listening, and I’ll share the qualification's hotel security employees should have … ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/tBJ2HojQ8EE A Division of Keystone Hospitality Property Development

    7 min
  3. Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350

    06/07/2023

    Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350

    Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'! The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and finance employee. Continue reading, watching, or listening and I’ll share the qualifications hotel accounting and finance employees should have… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/7utly6Lt7s0 A Division of Keystone Hospitality Property Development

    8 min
  4. How Trained Spa & Wellness Employees Can Boost Your Hotel's Revenue & Guest Satisfaction | Eps. #349

    29/06/2023

    How Trained Spa & Wellness Employees Can Boost Your Hotel's Revenue & Guest Satisfaction | Eps. #349

    Where tranquillity meets excellence. Why the right spa and wellness employees can be the heartbeat of your guest's experience. A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a hotel spa and wellness employee to succeed in their role. Continue reading, watching, or listening, and I’ll share the qualifications spa and wellness employees should have, right after a word from our sponsor… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/how-trained-spa-and-wellness-employees-can-boost-your-hotels-revenue-and-guest-satisfaction-eps-349 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/DGyRqbmNTBY A Division of Keystone Hospitality Property Development

    8 min
  5. Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure | Eps. #348

    22/06/2023

    Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure | Eps. #348

    Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property. In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and systems as needed. Continue reading, watching, or listening, and I’ll share the right hotel maintenance employee qualifications that an applicant should possess, right after a word from our sponsor… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/why-hiring-competent-hotel-maintenance-employees-are-critical-for-your-infrastructure-safety-348 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/-ydwLNMbB-c A Division of Keystone Hospitality Property Development

    12 min
  6. Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347

    15/06/2023

    Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347

    Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success. Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld. Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current and relevant. One of the best ways to accomplish that is to refresh your brand. Updating your image and messaging will help your business stand out and attract new customers. But how do you go about refreshing your brand, and where do you start? Keystone HPD shares some tips and tricks for giving your hospitality property a fresh new look! Continue reading, watching, or listening, and I’ll share why it is important to refresh your brand in the hospitality industry, right after a word from our sponsor… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/reviving-your-hospitality-property-brand-tips-and-tricks-347 Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/ Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/pSDRMeSZFFw A Division of Keystone Hospitality Property Development

    9 min
  7. Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346

    08/06/2023

    Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346

    Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author. Listen as Gudrun shares how she turned passion into reality. Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author. If you are looking for some fun stories, great observations, and amazing insights you can take and use in your life, you’ll want to listen to this interview. All that being said, let’s jump into this… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/gudrun-cuillo-hospitality-property-owner-winemaker-author-346 “The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://hospitality-property-school.onpodium.co/ YouTube https://youtu.be/5MkyrEAaujA A Division of Keystone Hospitality Property Development

    51 min
  8. The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345

    01/06/2023

    The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345

    Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge. A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role. Continue reading, watching, or listening, and I’ll share the importance of a hotel concierge… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345 Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/ Use code – celebrate50 Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tips https://KeystoneHPD.com/INNsider-Tips Join one of your private groups https://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/vuZMineNA9Q A Division of Keystone Hospitality Property Development

    9 min
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About

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers. New episodes are released every Thursday at 12 pm EST / 6 pm CET

Information

  • Creator
    Gerry MacPherson
  • Years Active
    2016 - 2023
  • Episodes
    296
  • Rating
    Clean
  • Copyright
    © Copyright Gerry MacPherson
  • Show Website
    Hospitality Property School

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