Negotiators Podcast

Derek Arden - negotiatons

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In this series of Podcasts - Derek interviews prominent business leaders, high achievers in their field and subject experts. They are short, sharp and succinct. ideal for listening whilst travelling.

17 SEPT

Monday Night Live with Derek Arden: Interview with Realtor Negotiator Eva Fanari

Monday Night Live with Derek Arden: Interview with Eva Fanari Welcome to another exciting episode of Monday Night Live! In this episode, Derek Arden sits down with Eva Fanari, a talented real estate broker, trainer, and professional speaker from Albuquerque, New Mexico. Eva, a longtime friend of the show, shares her insights on negotiation, emotional intelligence, and even her journey as an immigrant to the U.S. from Estonia. This episode is packed with practical tips, lighthearted moments, and plenty of wisdom for everyone, whether you’re in business, real estate, or just looking for personal growth! Meet Eva Fanari – Real Estate Broker & Professional Speaker Eva Fanari’s story is nothing short of inspirational. She immigrated to the U.S. from Estonia at the age of 21, got married, and started a family. Today, she’s not only a successful real estate broker but also the newly appointed president of the National Speakers Association in Albuquerque – congratulations, Eva! But that’s not all! Eva writes a weekly column for an Estonian newspaper, offering readers a fresh perspective on U.S. politics and culture. In this interview, she explains how she captures the real voices of people in everyday life – from conversations at grocery stores to chats with colleagues at the water cooler. Her unique, neutral approach to politically charged topics is something we could all learn from. Realtor’s Top Tips for Negotiation One of the main highlights of this episode is Eva’s incredible advice on negotiation. As a real estate expert, she knows how crucial it is to master the art of negotiation, especially in deals that can stretch over weeks or even months. Here are Eva’s top three tips for successful negotiation: Time is your friend Negotiations often require time. Sometimes, you don’t have much, but you can create the illusion of time. If a client needs space to think, even giving them a short 10-minute break can help them feel more in control and confident in their decision-making. Clarity is key Clear communication is essential. Ensure both parties understand each other by simplifying complex terms and being transparent throughout the process. When you can explain something in a way that's easily understood, it builds trust and avoids misunderstandings. Repetition works People don’t always grasp ideas the first time around, especially if they have preconceptions. Repeating key points throughout the negotiation can reinforce your message and help override old beliefs or misconceptions. Emotional Intelligence & Personal Growth Eva is not only a skilled negotiator but also a coach who runs spiritual seminars on emotional management and personal growth. She emphasizes that emotions are chemical reactions to external events and that we have the power to manage these emotions. In her seminars, she teaches participants how to be more in tune with their emotions, how to forgive past grievances, and how to take charge of their emotional well-being. Eva also highlights the importance of boredom – yes, you read that right! Boredom allows us to be present and truly sit with ourselves, something many of us avoid in our distraction-filled world of social media and entertainment. When we’re constantly busy, we lose touch with who we are and what we want. Embracing moments of boredom can lead to personal breakthroughs. Cultural Reflections & Patriotic Traditions

25 min
16 JUL

Monday Night Live Transforming Workplace Behaviours: Insights with Joanna Gaudoin and Derek Arden

Small Behaviors, Big Impact: The Power of Everyday InteractionsTransforming Workplace Behaviors Welcome to Monday Night Live! Tonight, we're thrilled to welcome back Joanna Gaudoin, a seasoned consultant with a rich background at KPMG. Joanna has become a cherished friend of our show, offering invaluable insights into improving communication and people skills. Her expertise helps individuals and organizations enhance performance and build better relationships. About Joanna GaudoinJoanna Gaudoin, formerly a consultant at KPMG, now runs her own business focused on helping professionals hone their communication and interpersonal skills. Joanna’s approach is grounded in practical experience and a deep understanding of organizational dynamics, making her advice both relatable and actionable. Key Discussion PointsAnecdotes of Recent Annoying IssuesJoanna shares anecdotes about recent annoyances in the workplace, highlighting behaviors that can significantly impact the work environment. From minor habits to major interpersonal clashes, these stories underline the importance of addressing seemingly trivial issues that can disrupt productivity and harmony. Everyone Notices Different ThingsJoanna emphasizes the idea that everyone notices different things in their workplace. Understanding this diversity in perception is crucial for fostering a more empathetic and cooperative work culture. By appreciating varied perspectives, teams can address issues more effectively and build stronger relationships. Perceptions Differ and Have Repercussions on BusinessDiffering perceptions among team members can have substantial repercussions on business. Misaligned perceptions lead to misunderstandings, reduced collaboration, and conflicts. Joanna explains how acknowledging and addressing these differences can improve communication, streamline workflows, and enhance overall efficiency. The Impact of Small BehavioursJoanna delves into how small behaviours can have a significant impact on workplace dynamics. From body language to tone of voice, the subtleties of our interactions influence team cohesion and organizational culture. Joanna provides practical advice on being mindful of these small behaviours to foster a positive and productive environment. Real-Life ExamplesJoanna shares personal experiences from her recent home renovation, contrasting the service of two companies. One company, despite a major mistake, turned the situation around by offering exceptional service, leading Joanna to recommend them. In contrast, another company provided poor service, damaged property, and failed to deliver on promises, resulting in a negative review. These stories illustrate how small actions can significantly impact customer perception and loyalty. Professional vs. Tradespeople ExpectationsJoanna discusses the differences in expectations between professionals and tradespeople. She notes that companies successful in dealing with professionals understand the need for clear communication and reliability. Conversely, even in professional services, small behaviours can make a significant difference, such as acknowledging colleagues at networking events or simply offering to share a wine bottle at a lunch. Addressing Office PoliticsJoanna tackles the complex issue of office politics, noting that hybrid working has exacerbated some problems. People avoid difficult conversations by staying at home, leading to unresolved issues and negative office politics. Joanna suggests that addressing these issues head-on and maintaining open communication are crucial for a healthy workplace culture. The Power of ComplaintsJoanna believes that complaints, when handled correctly,

38 min
9 JUL

Embracing Challenges and Celebrating Achievements- Monday Night Live

Embracing Challenges: David Skinner's Epic Solo Cycle Ride Across Wales Welcome to another episode of Monday Night Live (MNL)! We're thrilled to bring back David Skinner, a long-time friend of MNL who has shared his incredible adventures with us each year. This week, David takes us on an extraordinary solo cycle ride across the length of Wales. Introduction by Derek ArdenHello everybody, I'm Derek Arden, your host for Monday Night Live, where we share stories of extraordinary people who often stay under the radar. Tonight, we have David Skinner, an adventurer who has conquered mountains like Mont Blanc, the Matterhorn, and the Andes. Now, he has taken on a new challenge: cycling the length of Wales. I followed David on the Garmin app during his journey, and we’ll delve into his motivations and experiences. Whether you're an adventurer or a fan of human determination, this episode will inspire and motivate you. Motivation Behind the RideDavid begins by sharing what inspired this challenge. It started with a Christmas gift from his wife: a guidebook for "Lôn Las Cymru," a remote cycle route from the southern to the northern tip of Wales. The idea of traversing such a varied and challenging landscape intrigued him. Despite the demanding nature of the ride, David saw it as a personal challenge worth undertaking. The RouteDavid’s route included some of Wales' most stunning parts, such as the Brecon Beacons, the Cambrian Mountains, Cader Idris, and Snowdonia National Park. He shares breathtaking images of Snowdonia, highlighting the stark contrast between the lush, green landscapes and rugged mountain terrains. Day-by-Day Breakdown of the Journey Preparation and PlanningPreparation was key to David’s success. He discusses the importance of health, fitness, motivation, nutrition, recovery, weather, mechanics, route finding, and safety. He emphasizes that meticulous planning and having contingencies in place were crucial for navigating the unpredictable Welsh weather and challenging terrain. Day 1: Cardiff to GlasburyDavid’s adventure began in Cardiff, starting at the Cardiff Bay docks. The first day’s journey followed the Taff Trail, taking him out of the city and into more remote areas. The transition from urban to rural was stark and exhilarating. He cycled 114 kilometers, climbing about 5,000 feet, and ended the day in Glasbury, near Hay-on-Wye, known for its second-hand bookshops. Day 2: Glasbury to LlanidloesThe second day was deceptively challenging. Despite being a shorter route, David felt the fatigue setting in. He crossed the River Severn at Builth Wells, cycled through lush landscapes near Rhayader, and ended the day in the charming town of Llanidloes. The cumulative effort of the previous day made this leg particularly tough. Day 3: Llanidloes to BarmouthDay three presented the most climbing, with David navigating the Hafren Forest and ascending to the high point near Cader Idris. The weather was unpredictable, with heavy showers giving way to sunshine, creating a surreal cycling experience. He navigated through the slate valleys and reached the historic Barmouth Bridge, ending his day in the coastal town of Barmouth. Day 4: Barmouth to HolyheadThe final day was the longest and featured the greatest ascent. David cycled along the coast, through Porthmadog, and up towards Carnarvon. The views of the Snowdon mountain range were breathtaking, but fatigue and soreness set in, making the final leg to Holyhead a true test of endurance. Despite the challenges, he reached his destination, feeling a profound sense of accomplishment. Reflections and Lessons LearnedBalancing Go-for-it and PlanningDavid reflects on the importance o...

36 min
3 JUL

Cultural Sensitivity: A Key to Global Business Success - Monday Night Live

Welcome to Monday Night Live, your premier podcast for insights into the dynamic world of international business. I'm Derek Arden, and today I have the pleasure of speaking with Michael Williams, an esteemed friend and seasoned professional in the banking industry. Our conversation delves into the critical role of culture in international business and Mike's extensive experiences navigating diverse cultural landscapes. Mike Williams: A Journey Through CulturesMike Williams' career journey is nothing short of remarkable. Starting from a humble position as a tea boy at a high street bank, he climbed the corporate ladder to become the Chairman of a leading international bank. His career has spanned continents, allowing him to immerse himself in various cultural settings, each presenting unique challenges and learning opportunities. The Importance of Cultural UnderstandingIn our discussion, Mike emphasizes that understanding and respecting cultural differences is paramount in international business. He shares anecdotes from his career, highlighting how cultural awareness has been crucial in his roles. For instance, Mike recounts his time working for a Japanese bank, where the hierarchical and traditional business culture required a different approach compared to Western organizations. Hierarchical vs. Democratic CulturesOne of the key themes Mike discusses is the contrast between hierarchical and democratic cultures. In hierarchical cultures, like those found in Japan and parts of the GCC, decisions are made at the top, and employees are expected to follow directives without question. In contrast, democratic cultures, such as those in Scandinavian countries, encourage collective decision-making and employee participation. Understanding these cultural frameworks has been essential for Mike in effectively leading and negotiating in diverse environments. Cultural Seasons: A Metaphor for Career StagesMike uses the metaphor of seasons to describe his career stages, each representing a different cultural experience: Spring: His early years at a high street bank, learning the fundamentals of banking in a traditional British setting.Summer: His time at a Japanese bank, adapting to a blend of traditional banking and modern investment banking cultures.Autumn: Working in the GCC, where he encountered a unique mix of traditional values and modern business practices.Winter: His later years serving on various boards, where he applied his cumulative cultural knowledge to different organizational settings.Adapting to Middle Eastern Business CultureA significant portion of Mike's career was spent in the GCC, particularly in the UAE and Qatar. Here, he had to navigate a business environment deeply rooted in local customs and Islamic principles. Mike shares how understanding the nuances of Sharia law, which prohibits interest and certain types of investments, was crucial for his success. He also highlights the importance of building trust and relationships in a region where personal connections often drive business dealings. Measuring and Influencing Organizational CultureAs Chairman, one of Mike's responsibilities is to shape and measure the culture of his organization. He discusses the challenges of assessing an abstract concept like culture and the methods he uses, such as direct interaction with employees and evaluating the alignment of their values with the organization's goals. Mike stresses that even within a single company, subcultures can exist, influenced by leadership styles, departmental functions, and individual backgrounds. Cultural Adaptation and FlexibilityMike’s experiences underscore the necessity of cultural adaptation and flexibility in international business. He recounts how he had to shift his management style when moving from a hie...

27 min
3 JUL

Amy is a life purpose coach and the host of the podcast "Focus on WHY." | Monday Night Live

Hello, everybody! I'm Derek Arden, and welcome to the 223rd edition of Monday Night Live Live and Uncut Podcast. Today, I'm thrilled to welcome Amy Rowlinson, a long-time friend of Monday Night Live. Amy joined us for our very first episode on March 23, 2020, which was a significant day for her as she launched her own podcast on that very date. Welcome, Amy, and thanks for joining us again. Can you share a bit about the first 25 years of your life? Early Life and Career BeginningsAmy shared that she grew up in Stratford-upon-Avon, greatly influenced by Shakespeare and her father. She spent much time at local theatres and even became a national rowing champion in 1990. After studying linguistics at the University of Reading, Amy embarked on a career in the City of London, working for a recruitment company in Grosvenor Street. She managed a team of 400 temps weekly before taking a career break to raise her two children. Achievements in Cricket and Professional VenturesAmy’s dedication extended to cricket, where the English Cricket Board recognized her for her outstanding volunteer work, which brought together the community in a significant project. This recognition led to an unexpected opportunity with a project management company funded by James Caan from Dragon's Den, which was ironically located opposite her previous office. She then set up her own business in 2016, focusing on property investment and networking meetings. Her entrepreneurial spirit saw her launch a podcast right as COVID-19 lockdowns began in March 2020. Life Purpose Coach and Podcast HostIn addition to her professional ventures, Amy is a life purpose coach and the host of the podcast "Focus on WHY." Her podcast explores the reasons behind why people do what they do, delving into their motivations and passions. Amy helps individuals discover and live their purpose, emphasizing the importance of understanding one’s 'why' and actively creating a meaningful life. Podcasting and the Power of PurposeDiscussing her podcasting journey, Amy highlighted that out of the 407 editions, a common trait among her guests was their conscious approach to life. They were not merely existing but living with purpose. Amy believes in the power of consciously creating one's 'why,' emphasizing that it evolves as we do. She credits Simon Sinek’s concept of starting with 'why' as an inspiration but stresses the importance of constantly focusing and evolving one's purpose. Personal Stories and WritingAmy is also a budding author, influenced by her grandfathers' contrasting wartime experiences. One grandfather, a dedicated soldier, and the other, a peace advocate, both left indelible marks on her. She chose to write about her grandfather who was conscripted and held as a prisoner of war. Discovering his diary and other manuscripts after his passing, Amy felt a profound connection and responsibility to share his stories, incorporating life lessons and insights from her podcast. Unlocking Potential and Overcoming Writer’s BlockStruggling with imposter syndrome, Amy sought help from a coach to overcome her self-doubt. Through a meditative dialogue with her late grandfather, she found the strength to continue writing. Amy's journey was further enriched by serendipitous discoveries, including a box of her grandfather’s war-time diary and an old cassette interview of him. The Discovery of a Priceless TreasureAmong her grandmother's belongings, Amy found her grandfather's scrapbook, detailing his experiences as a POW. This discovery was pivotal, as it provided her with authentic material to craft her book. The diary, full of vulnerable and poignant entries, offered a window into his psyche during the war. Synchronicity and the Path to PublicationAmy shared that synchronic...

24 min
11 JUN

Unlocking Confident Conversations with Tracy Hooper | Monday Night Live

Welcome to another episode of Monday Night Live, hosted by Derek Arden. This week, we are delighted to welcome back Tracy Hooper, founder of The Confidence Project and author of "The Now Hello." Tracy, joining us from Portland, Oregon, is here to share her expertise on "Confident Conversations." With a rich background as a former TV news reporter and anchor, Tracy brings a wealth of knowledge and practical advice to the table. Introduction to Tracy Hooper In this episode, Derek Arden introduces Tracy Hooper, highlighting her impressive background and the significance of her third appearance on the show. Tracy’s journey from TV news to founding The Confidence Project is both inspiring and instructive. Her transition showcases her dedication to helping others build confidence in their conversational skills. The Importance of Confident Conversations Tracy emphasizes the critical need for confident conversations in today’s digital age, where face-to-face interactions are often replaced by texting and emailing. She notes that many people have become rusty in their conversational abilities due to the prevalence of digital communication. Tracy highlights the importance of rediscovering the art of engaging dialogue to build stronger, more meaningful connections. Lessons from Tracy’s Life Tracy shares personal stories about learning conversation skills from her parents. Her mother, in particular, played a significant role in teaching her the fundamentals of inclusive and engaging conversation. These early experiences around the dinner table taught Tracy the value of including everyone in a discussion. Additionally, she recounts anecdotes from her career, including learning from seasoned news professionals like Jane Miller, which showcase the practical application of these skills. Techniques for Confident Conversations Tracy offers a range of practical techniques for engaging in confident conversations. She advises giving genuine compliments on accomplishments or traits rather than appearances. Using Kickstarter questions like "what," "how," and "tell me more" can spark meaningful dialogue. Tracy encourages a mindset of constant learning and attentiveness to non-verbal cues to enhance curiosity. Researching people before meetings to find common ground, making connections through mutual acquaintances, and leveraging active listening as a crucial skill are also key techniques Tracy discusses. These methods are vital for building rapport and maintaining engaging conversations. Practical Applications Tracy shares practical applications of her techniques, such as remembering and pronouncing names correctly, breaking and entering into conversations gracefully, and the art of including others in discussions. She offers tips on handling situations where one might feel left out or need to leave a conversation politely. Tracy’s advice is both practical and empathetic, designed to make everyone feel valued and included. The Goodbye Formula One of the standout segments of the interview is Tracy’s four-step process to end conversations respectfully: Thank the person, acknowledge something they said, offer a farewell phrase, and use a goodbye gesture. This formula ensures that conversations end on a positive note, leaving both parties feeling respected and appreciated. Personal Insights Tracy also shares her family dynamics and how she taught her children the art of conversation. Family dinners and open dialogue were significant in reinforcing the importance of confident conversations. Tracy reflects on how these skills can build confidence in...

32 min
5 JUN

Derek Arden introduces physiotherapist Alison Grose, highlighting the importance of understanding the mind-body connection in achieving holistic wellness.

Unlocking the mind-body connection is essential for holistic health, and physiotherapy expert Alison Grose offers invaluable insights into this vital relationship. Alison's journey into physiotherapy began with a childhood filled with sports and a deep fascination with how the body works. It was a chance encounter with Audrey, a seasoned physiotherapist, that ignited Alison's passion for the field. Witnessing Audrey's ability to heal not just bodies but also minds through physiotherapy left a lasting impression on Alison. Throughout her 25-year career, Alison has dedicated herself to understanding and harnessing the power of the mind-body connection in healing. She emphasizes the importance of viewing the body as a whole, rather than focusing solely on physical symptoms. According to Alison, mental stress can manifest as physical ailments, highlighting the interconnectedness of mind and body. She advises individuals to prioritize stress management techniques, such as mindfulness and relaxation exercises, to promote overall well-being. Alison's expertise extends to injury management and rehabilitation, where she emphasizes the importance of early intervention and holistic approaches. She believes that addressing both the physical and psychological aspects of injury is key to successful recovery. Through her work with elite athletes, Alison has witnessed firsthand the profound impact of the mind-body connection on performance and injury prevention. In her practice, Alison emphasizes the importance of safe physical activity, particularly for weekend warriors who may be prone to overexertion and injury. She offers practical tips for injury prevention, including proper warm-up techniques and listening to the body's signals. Additionally, Alison explores the role of physiotherapy in managing chronic conditions, such as arthritis and fibromyalgia, where the mind-body connection plays a central role. Alison's approach to physiotherapy goes beyond traditional methods, incorporating innovative techniques such as ultrasound and laser therapy. She believes in staying abreast of the latest research and technology to provide the best possible care for her patients. Through her work, Alison hopes to empower individuals to take an active role in their health and well-being by recognizing and nurturing the mind-body connection. Overall, Alison Grose's journey into physiotherapy has been shaped by a deep appreciation for the intricate interplay between mind and body. From her early experiences as a sports enthusiast to her current role as a respected physiotherapist, she has witnessed firsthand the transformative power of addressing both physical and psychological aspects of health. By unlocking the mind-body connection, Alison aims to promote healing, resilience, and overall vitality in her patients and clients. Join us on Monday Night Live for more enlightening conversations with industry experts. * https://derekarden.co.uk * https://negotiationexpert.co NEW * https://negotiatorspodcast.com * https://www.linkedin.com/in/negotiatingexpert/

31 min
24 MAY

Mastering Complaints and Negotiations: Derek Arden Interviews Janelle Barlow

Introduction Welcome to another episode of Monday Night Live, hosted by Derek Arden. This engaging podcast features uncut interviews with influential figures from around the globe. In this episode, Derek interviews Janelle Barlow, an accomplished professional speaker, author, and expert in complaint management. Join us as we delve into Janelle's fascinating journey and her insights on the importance of handling complaints and the art of negotiation. Meet Janelle Barlow Janelle Barlow, based in Albuquerque, New Mexico, is a renowned author and speaker with a PhD. She has dedicated her career to understanding and improving how businesses handle complaints. Janelle's seminal work, "A Complaint is a Gift," revolutionized the field when it was first published in the late 1980s and is now in its third edition. Her latest book, "Listen to Learn or Lose," focuses on guiding managers in effective complaint handling. Journey Across the United States Janelle's journey began in South Dakota, a place she felt compelled to leave from a young age due to its conservative and small-town nature. Her academic pursuits took her to the University of Pittsburgh, and then to the prestigious University of California, Berkeley. Despite facing initial intimidation from her Ivy League peers, Janelle thrived and eventually transitioned from academia to entrepreneurship, establishing herself as a thought leader in complaint management. A Global Perspective Janelle's global experiences, including three years in Taiwan, significantly shaped her worldview. Living in Taiwan during a time of rapid modernization, she witnessed firsthand the dramatic changes in the country. These experiences enriched her understanding of global business practices and customer service expectations. The Economics of Complaints One of Janelle's key insights is the economic impact of unaddressed complaints. In the United States, it's estimated that businesses lose over a trillion dollars annually due to poor complaint handling. In the UK, this figure stands at 174 billion pounds. Despite these staggering numbers, many businesses remain unaware of the extent of their losses or how to address them effectively. Complaints and Negotiations: The Connection Derek Arden, an expert in negotiation, draws parallels between complaint handling and negotiation. Both require a nuanced understanding of human behavior and a strategic approach to communication. Janelle agrees, emphasizing that handling complaints effectively is akin to negotiating a positive outcome. When customers complain, they are essentially negotiating for better service or product quality. Cultural Nuances in Complaining Cultural attitudes towards complaining vary significantly. While Americans may complain more openly, cultural teachings like "if you can't say something nice, don't say anything at all" still influence behavior. Janelle notes that many complaints are disguised as questions, which businesses often fail to recognize and address properly. Gender Differences in Complaining There's a common misconception that women complain more than men. However, Janelle's research suggests that men tend to complain more frequently, possibly due to societal positions of ownership and entitlement. Women, on the other hand, are often labeled negatively for complaining, which can discourage them from voicing their concerns. Effective Complaint Handling Janelle emphasizes the importance of framing complaints positively. Starting with a compliment or acknowledging the company...

32 min

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In this series of Podcasts - Derek interviews prominent business leaders, high achievers in their field and subject experts. They are short, sharp and succinct. ideal for listening whilst travelling.

Creator

Derek Arden - negotiatons
Years Active

2021 - 2024
Episodes

88
Rating

Clean
Show Website

Negotiators Podcast

Negotiators Podcast

Episodes

Monday Night Live with Derek Arden: Interview with Realtor Negotiator Eva Fanari

Monday Night Live Transforming Workplace Behaviours: Insights with Joanna Gaudoin and Derek Arden

Embracing Challenges and Celebrating Achievements- Monday Night Live

Cultural Sensitivity: A Key to Global Business Success - Monday Night Live

Amy is a life purpose coach and the host of the podcast "Focus on WHY." | Monday Night Live

Unlocking Confident Conversations with Tracy Hooper | Monday Night Live

Derek Arden introduces physiotherapist Alison Grose, highlighting the importance of understanding the mind-body connection in achieving holistic wellness.

Mastering Complaints and Negotiations: Derek Arden Interviews Janelle Barlow

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