Voices of Experience Daniels College of Business

Through his 30 years of experience in the cable industry, Shane Portfolio has come to realize that the "C" in C-suite stands for "culture." After serving in the U.S. Army, Portfolio rose through the corporate ranks—from the Comcast call center to senior-level leadership. Along the way, he discovered that winning teams are diverse teams. On this episode of the Voices of Experience podcast, Portfolio lists the soft skills needed to support a team that is bought in and ready to produce high-quality work. He also discusses his commitment to lifelong learning, the future of the cable industry and his new role as chief technology officer at Congruex.



Table of contents • 1:03 The key to climbing the org chart • 3:17 Enabling your organization to thrive • 4:24 The moment that changed Shane's leadership journey • 6:29 A dissertation on diversity • 9:25 "Culture is defined by the worst behavior you're willing to accept." • 10:55 "The best leaders are lifetime learners" • 13:01 Knowing when it's time to leave • 15:17 Leaving your professional comfort zone • 16:38 The next frontier of the cable industry • 19:30 Be vulnerable, build trust • 20:32 Show notes and credits

This is a special edition of the VOE Podcast, recapping the Daniels College of Business signature speaker event: "Voices of Experience: Denver’s AI Future." That discussion explored the future of AI in Denver, where city and county leaders shared how emerging technologies are already aiding residents in the Mile High City. They discussed includes things like immigration and asylum, housing, permitting, infrastructure, workforce development and the economy. It took place on Monday, May 20, on the University of Denver’s campus and was moderated by Dean Vivek Choudhury.



Table of contents • 1:05 Why is Denver using AI? • 3:13 Data vs. Information • 3:45 How the city is already using AI • 5:18 Time saving in permitting • 6:27 Meet Sunny, the AI chatbot • 8:17 Dream big about the future • 10:33 AI in healthcare • 11:07 Denver's predictive analytics • 12:31 Preparing for an AI future • 15:18 Show notes and credits

This is a special edition of the VOE Podcast, designed to serve as a primer for our next in-person speaker series: "Voices of Experience: Denver’s AI Future." That discussion will cover the future of AI through a Denver-centric lens. City and county leaders will share how they're using emerging technologies to address the most pressing issues in the Mile High City. That includes things like immigration, housing, infrastructure, workforce development and the economy. Register now for that free event, which takes place on Monday, May 20, at 6 p.m. in Community Commons on the University of Denver’s campus.



Table of contents • 1:24 The early days of AI • 2:17 Star Trek holograms and a computer being • 2:45 The expansion of AI • 4:52 Assist, augment and automate • 6:39 Uncommon AI applications • 8:02 "A different way of computing" • 9:34 Predicting the AI future • 11:33 ChatGPT asks a question • 14:24 How to learn more about AI • 15:19 Show notes and credits

In just their second season, the NHL's Seattle Kraken put together a solid record, made the playoffs and even won their first-round playoff series. But during an 82-game pro hockey season, losses are inevitable—which means teams need to find ways to send their fans home happy, even when the customer may not be satisfied with the on-ice result. Sam Holloway (MA 2007, MBA 2012), the co-owner and co-chair of the Kraken, is working to build a fanbase, create a winning culture and center the team's off-ice values. Holloway joined the Voices of Experience podcast to talk about building a brand, whether winning cures all and how to separate the emotions of being a fan from the pragmatism of being a business owner.



Table of contents • 1:42 The sports industry vs. others • 2:30 Building a fanbase in Seattle • 4:09 What it means to be "customer obsessed" • 5:33 Delivering a good experience during a loss • 7:48 "Stick to sports?" • 9:42 From psychology to business • 11:12 Using "context switching" to balance priorities • 14:11 Returning for an MBA • 16:29 Separating emotions from business decisions • 17:55 Tactics for hard conversations • 19:00 Are you on the hot seat? • 19:45 Advice from other owners • 20:57 "Your career is a journey" • 21:56 Show notes and credits

If you’re distilling Mary Beth Cote-Jenssen’s career into three words, they’d be sustainability, water and partnership. As a global water stewardship executive at PepsiCo, she knows the importance of bringing people together to tackle a global issue. Her career North Star has been creating access for water, and that has followed her to roles at Keurig, global non-profit Water for People, and now PepsiCo. On this episode of the Voices of Experience podcast, the Daniels alumna shares how water access is being addressed on the global stage, gives a few keys to build strong partnerships and details how your personal and professional lives are more intertwined than you might realize.



Table of contents

• 1:21 An entryway into sustainability and water • 3:20 How PepsiCo approaches water stewardship • 6:42 Partnering with your competition • 8:33 Bringing the public and private sector together • 10:41 "We bought a motorhome" • 15:16 Lifelong friendships at Daniels • 17:50 How to conduct business globally • 22:20 An intertwined personal and professional life • 24:44 Show notes and credits

Artificial intelligence is entering the business world, welcome or not. Binh Diep (MBA 2012), general manager at Slalom, a consulting firm, is doing his best to prepare his company and his clients for the future. On this episode of the Voices of Experience podcast, Diep explains how Slalom is taking a "human-centered approach" to the new technology and discusses how he sees AI shaping the consulting business. Plus, he offers his top piece of advice for building a relationship while networking.



Table of contents • 1:09 Aligning values and organization • 3:16 Creating a culture like Slalom's • 6:01 "Let's thrive in turbulence together" • 7:42 Maintaining culture through layoffs • 10:22 What's next at Slalom? • 11:58 "Human-machine collaboration" and AI • 14:02 How AI might change consulting • 15:30 The most important skills for an AI workplace • 16:13 From engineering to business • 21:02 How to build a relationship • 21:02 Show notes and credits