How to Create a Thriving Dealership Culture with GM Patrick Abad

Description:

Join Tim in this heartfelt episode of TimTalks Automotive Leadership and Beyond, where he sits down with his close friend and esteemed leader, Patrick Abad, general manager of Beaver Toyota of Cumming. Dive into an inspiring conversation about leadership in the automotive industry, the power of effective management, and how to create a thriving dealership culture. Patrick shares his journey from working in Tampa, Florida, to transforming Beaver Toyota in Cumming, Georgia, and the core principles that have driven his success. Discover how clear communication, respect, and opportunities for growth can foster an environment where employees flourish and aspire to their leaders.

Guest:

• Patrick Abad: General Manager of Beaver Toyota of Cumming

Contact Information:

• Follow Patrick Abad on Linkedin

[0:00] - Introduction: The Power of Leadership in Dealerships
Tim introduces the episode and highlights the significance of leadership in the success of automotive dealerships. He introduces his close friend, Patrick Abad, as the guest for this special episode.

[0:26] - Patrick Abad's Leadership Journey
Patrick shares his background and the journey from working in Tampa, Florida, to leading Beaver Toyota in Cumming, Georgia. He reflects on the influence of leaders like John Williams and how those experiences shaped his approach to leadership.

[2:48] - Key Leadership Principles: Coming Through for People
Patrick emphasizes the importance of consistently coming through for people, whether in leadership or in personal interactions. He discusses the lessons learned from both good and bad leaders in the automotive industry.

[5:44] - Building a Culture of Respect and Growth at Beaver Toyota
Patrick explains how he successfully transformed Beaver Toyota by focusing on three core principles: fair pay, opportunities for growth, and respect for employees. He shares how over 50 employees moved from Tampa to join his team, attracted by the positive culture.

[10:50] - Communicating Growth Opportunities Clearly
Patrick discusses the importance of transparent communication in the dealership, including detailed career paths posted throughout the dealership. 

[13:55] - The Impact of Culture on Business Success
Patrick explains how creating a transparent and growth-oriented culture not only retains employees but also drives business success. He emphasizes the need to remove financial guesswork and foster a supportive work environment.

[16:50] - The Role of Humility in Leadership
Tim and Patrick discuss the importance of humility in leadership. Patrick stresses the need to avoid pride and insecurity, which can undermine a positive workplace culture.

[19:19] - Community Engagement and Giving Back
Patrick talks about Beaver Toyota's commitment to community involvement, including their annual charity golf tournament and support for local foster children. 

[22:14] - Advice for Aspiring Leaders in Dealerships
Patrick offers practical advice for sales managers and other leaders in the automotive industry: build equity by consistently supporting your team, lead with grace, and apply the same care to all employees, not just top performers.

[27:25] - Closing Thoughts and Takeaways
Tim wraps up the episode, thanking Patrick for sharing his insights. He encourages listeners to reflect on the importance of humility and community in leadership and to continuously strive for improvement.

[27:54] - Outro
Tim concludes the episode with a reminder that no one is smarter than everyone, and that together, we can all get better. He invites listeners to tune in for future episodes of TimTalks.