076 - Service desk for all

The service desk isn’t just for IT anymore—and that’s great news for IT teams everywhere.

atSpoke CEO Jay Srinivasan shares the three things he believes will define the service desk in 2021 and beyond, and what IT teams need to do to lead the coming wave of automated cross-department service.

Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/076