36 min

Annette Franz Customer Experience Focus On Customer Experience

    • Business

About Annette

Annette Franz, CCXP, founder and CEO of CX Journey Inc., has spent the last 30 years in the customer experience profession. She started her career at J.D. Power and Associates in 1992 and spent much of the next 25 years before founding CX Journey Inc. in 2017 leading consulting services for the major voice of the customer (VOC) platforms, helping clients in a variety of industries develop and execute their customer experience strategies. She has also worked on client-side customer experience strategy for Mattel, Fidelity Investments, and Compellon.
Annette is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and of Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks), which dives into the ten foundational principles of a customer-centric culture. She is a Certified Customer Experience Professional (CCXP), an official member of the Forbes Coaches Council, and a startup advisor.



Connect with Annette

https://annettefranz.com/

https://twitter.com/annettefranz

https://www.linkedin.com/in/annette-franz/

https://www.instagram.com/annettefranz/

https://www.youtube.com/channel/UCWxwf-Z0h_eWZHwDDFsLyag

About Annette

Annette Franz, CCXP, founder and CEO of CX Journey Inc., has spent the last 30 years in the customer experience profession. She started her career at J.D. Power and Associates in 1992 and spent much of the next 25 years before founding CX Journey Inc. in 2017 leading consulting services for the major voice of the customer (VOC) platforms, helping clients in a variety of industries develop and execute their customer experience strategies. She has also worked on client-side customer experience strategy for Mattel, Fidelity Investments, and Compellon.
Annette is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and of Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks), which dives into the ten foundational principles of a customer-centric culture. She is a Certified Customer Experience Professional (CCXP), an official member of the Forbes Coaches Council, and a startup advisor.



Connect with Annette

https://annettefranz.com/

https://twitter.com/annettefranz

https://www.linkedin.com/in/annette-franz/

https://www.instagram.com/annettefranz/

https://www.youtube.com/channel/UCWxwf-Z0h_eWZHwDDFsLyag

36 min

Top Podcasts In Business

Prof G Markets
Vox Media Podcast Network
The Diary Of A CEO with Steven Bartlett
DOAC
Private Equity Podcast: Karma School of Business
BluWave
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
The Economics of Everyday Things
Freakonomics Network & Zachary Crockett
The Ramsey Show
Ramsey Network