288: Amy Climer, Fostering Creativity Crack the Customer Code

Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team.
Creativity is not just for “creatives” Creativity is a necessary trait for teams from the c-suite on out to customer service. Much of what we do in business requires creativity- from innovation to general problem-solving. But many of us don’t think of it this way!
When we’re not prepared for the creative process in these situations, we get bad ideas, push-back from some team members, and the silent treatment from others.
So, how can we put a process around creativity?
Today’s guest, Amy Climer Ph.D., is here to help us develop a solid creative process for our teams, no matter what they do!  You’ll learn about creative techniques, tools, and ways to foster creativity in many kinds of environments.
Amy outlines amazingly simple ways to create strong team dynamics, encourage honesty, build trust, and ultimately, create the best ideas possible. Learn to manage conflict, give your team purpose, measure your success, and more!
Interview highlights
What are the three elements teams need to be innovative and creative together, according to Amy’s Deliberate Creative Team model?  [3:30]
Amy explores a few unusual examples of creative thinking in high-stakes situations. [7:30]
What are the challenges and opportunities of a diverse creative team? [12:10]
How can you measure your team’s creative power and more importantly, foster greater creativity in your culture? [14:00]
What is the creative problem process, and how can you get started today? [19:00]
About our guest Dr. Amy Climer teaches teams to be creative and innovative. She is a speaker, trainer, and coach in creativity, innovation, and team development. Through her company Climer Consulting she teaches research-based practices, tools, and techniques teams can use to innovate on demand.
Amy has a Ph.D. in Leadership and Change from Antioch University and a Master’s degree in Outdoor Education from the University of New Hampshire. She is trained or certified in Creative Problem Solving, Immunity to Change, and the FourSight Thinking System. She developed the Deliberate Creative™ Teams Scale to help teams understand how to increase their creativity.
Amy is the host of The Deliberate Creative™, a podcast and blog designed to teach others how to facilitate innovation in teams. In 2016, she won the Karl Rhonke Creativity Award from the Association for Experiential Education. Learn more about Amy and her work at climerconsulting.com.
Connect with Amy
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Related Content 360Connext® post, 5 Silent Issues that Destroy Customer-Focused Innovation
Customers That Stick® post, Innovation Is No Longer Optional
Episode 266: Chip Bell, Innovating Service
Episode 114: Ron Tite, Branding and Creativity Expert
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